Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 Mphoto ya Chitsulo ya A' Design Award in Mapangidwe a Ukadaulo wa Zambiri Competition Category.
ChitsuloUkadaulo wa Zambiri· 2023
Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala
by Baidu Online Network Technology Beijing
Client: Baidu Online Network Technology. Beijing
Mphoto ya Chitsulo ya A' Design Award Winner in Ukadaulo wa Zambiri Category
Verified Award Winner
Verify Award Status for #144072The Design
About Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala
Malemba a Bukuli: Aifanfan IM ndi pulogalamu yanzeru yothandiza makasitomala pa intaneti pambuyo pogulitsa. Pulogalamuyi imapereka chithandizo pakulowetsa deta, kukonza njira zogwirira ntchito, komanso wothandizira wa AI (Artificial Intelligence) kuti apangitse kuti kulankhulana pakati pa oyang'anira ntchito ndi ogula kukhale kophweka mbali zonse ziwiri. Njira zambiri zolowetsera deta, kuphatikizapo kamera ndi mawu, zimazindikira ziyankhulo zachilendo ndi zilankhulo za madera osiyanasiyana kuti zichepetse vuto lolowetsa deta. Wothandizira wa AI amasanthula mfundo za maganizo mu zolemba za nkhani mwachangu ndipo amapereka malingaliro a mayankho achangu. Pulogalamuyi imagwiritsa ntchito luso lozindikira mawu, luso lozindikira zithunzi, komanso ukadaulo wa kukonza chilankhulo chachilengedwe (Natural Language Processing).
The Recognition
About the Mphoto ya Chitsulo ya A' Design Award
Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala ndi mmodzi mwa opambana a Mphoto ya Chitsulo ya A' Design Award, kuzindikirika kolemekezeka komwe kumaperekedwa kwa mapangidwe abwino omwe amakwaniritsa zofunika za akatswiri ndi za makampani zomwe zimayembekezeka kuchokera ku zolengedwa zopangidwa bwino. Opambana a Chitsulo amaonetsa luso lalikulu, ukatswiri wapamwamba, kumvetsetsa kwa akatswiri ndi mphamvu yolenga ya opanga awo. Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala akuyembekezeka kukhala cholengedwa choyamikiridwa kwambiri, chosirira ndi chokondedwa chomwe ndi chothandiza ndi chatsopano. Mapangidwe opambana Mphoto ya Chitsulo ya A' Design Award awa amaphatikiza machitidwe abwino kwambiri a makampani ndipo ali ndi makhalidwe a ukadaulo oyenerera olumikizidwa ndi chidziwitso ndi luso. Aifanfan IM Ntchito Yaikulu ya Pulogalamu Yothandiza Makasitomala amalemekezedwa chifukwa cha kusamala kwake ndipo anapangidwa kuti apereke kukonza kwa moyo kumene kumathandiza kusandutsa dziko kukhala malo abwino.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
- Tags
- Customer service system, Program, Online customer service, After-sales service, AI technology
- Production Technology
- It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
- Design Challenge
- The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
- Research
- The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
- Inspiration
- As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
- Project Duration
- The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
- Operation Flow
- Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
- Team Members
- Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo
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