Aifanfan IM Aplicacion de Servici al Client per Baidu Online Network Technology Beijing

Lo dissènh Aifanfan IM Aplicacion de Servici al Client per Baidu Online Network Technology Beijing es un laureat autfo estimfo del prestigfo 2023 A' Design Award de Fèrre dins la Categoria de Competfo Tecnologias de l'Informacion.

FèrreTecnologias de l'Informacion· 2023

Aifanfan IM Aplicacion de Servici al Client

per Baidu Online Network Technology Beijing

Client : Baidu Online Network Technology. Beijing

Laureat del A' Design Award de Fèrre dins la Categoria Tecnologias de l'Informacion

1,088,996

Laureat de Prèmi Verificat

Verificar l'Estat del Prèmi per #144072

Veire a A' Design Award Comunicat de premsa Insígnia del prèmi

Colors

Lo Concèpte

A prepaus de Aifanfan IM Aplicacion de Servici al Client

Aifanfan IM es una aplicacion de servici client intelligenta pel supòrt aprèp-venda en linha. L'aplicacion provesís una assisténcia a la sasida, una optimizacion dels processús e un assistent d'IA per simplificar la comunicacion bidirecccionala entre los agents de servici e los consomators. La sasida multimodala, incluent la camèra e la votz, reconeis las lengas estrangièras e los dialèctes per baissar lo sulhet de sasida. L'assistent d'IA analisa en temps real los factors emocionals dins lo tèxte del dialòg e recomanda de contengut de responsa rapida. La reconeissença vocala, la reconeissença d'imatges e lo tractament del lengatge natural son utilizats.

La Reconoissença

A prepaus del A' Design Award de Fèrre

Aifanfan IM Aplicacion de Servici al Client a ganhat la distincion A' Design Award de Fèrre, una reconeissença prestigiosa acordada a de bons designs que respondon a las exigéncias professionalas e industrialas esperadas de creacions plan concebudas. Los ganhaires del Fèrre demòstran una granda abilitat, una nauta especializacion, una comprenedura d'expèrt e la capacitat creativa de lors creators. S'espèra que Aifanfan IM Aplicacion de Servici al Client siá una creacion fòrça considerada, admirada e estimada, practica e innovanta. Aqueste design ganhaire de la distincion A' Design Award de Fèrre integra las melhoras practicas del sector e a de caracteristicas tecnicas competentas ligadas a un saber-far e a un talent. Per son rigor, Aifanfan IM Aplicacion de Servici al Client merita lo respècte e es destinat a aportar de melhoraments a la qualitat de la vida que ajudan a far del mond un luòc melhor.

Darrièr lo concèpte

Kit de premsa

Crèdits, membres de l'equipa e detalhs tecnics fornits pel designer.

Proprietats Unicas: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Etiquetas: Customer service system, Program, Online customer service, After-sales service, AI technology
Tecnologia de Produccion: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Desaffo de Dissènh: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Recèrca: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiracion: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Durada del Projècte: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Flux Operacional: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Membres de l'Equipa: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo