Baidu Onsite Service Experience Aplicacion Mobila by Baidu Online Network Technology

Baidu Onsite Service Experience Aplicacion Mobila by Baidu Online Network Technology is a highly esteemed winner of the very prestigious 2023 A' Design Award de Fèrre in Mobil Competition Category.

FèrreMobil· 2023

Baidu Onsite Service Experience Aplicacion Mobila

by Baidu Online Network Technology

Client: Baidu Online Network Technology. Beijing

A' Design Award de Fèrre Winner in Mobil Category

13,705

Verified Award Winner

Verify Award Status for #144439

View at A' Design Award Press Release Award Badge

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The Design

About Baidu Onsite Service Experience Aplicacion Mobila

Baidu Onsite Service Experience es una aplicacion mobila per reservar servicis domestics en linha. La concepcion presenta de miniaturas claras dels comerçants, una operacion simplificada e una interfàcia familiara, de tal biais que los utilizaires pòscan localizar rapidament lo servici que lor cal. Los utilizaires percórrer las listas de servicis, comparan las ofèrtas, seleccionan un comerçant e realizan lo pagament. Quand un comerçant accepta una comanda, una alerta per messatge e una mapa en temps real de l'emplaçament del comerçant son provesidas. Un algoritme de rèireplan avalua la qualitat del servici e actualiza los classaments dels comerçants, e los registres de comandas son emmagazinats per protegir los dreches dels utilizaires.

The Recognition

About the A' Design Award de Fèrre

Baidu Onsite Service Experience Aplicacion Mobila a ganhat la distincion A' Design Award de Fèrre, una reconeissença prestigiosa acordada a de bons designs que respondon a las exigéncias professionalas e industrialas esperadas de creacions plan concebudas. Los ganhaires del Fèrre demòstran una granda abilitat, una nauta especializacion, una comprenedura d'expèrt e la capacitat creativa de lors creators. S'espèra que Baidu Onsite Service Experience Aplicacion Mobila siá una creacion fòrça considerada, admirada e estimada, practica e innovanta. Aqueste design ganhaire de la distincion A' Design Award de Fèrre integra las melhoras practicas del sector e a de caracteristicas tecnicas competentas ligadas a un saber-far e a un talent. Per son rigor, Baidu Onsite Service Experience Aplicacion Mobila merita lo respècte e es destinat a aportar de melhoraments a la qualitat de la vida que ajudan a far del mond un luòc melhor.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
Tags: Housekeeping Services,Online Services
Production Technology: Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
Design Challenge: The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
Research: Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
Inspiration: Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
Project Duration: The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
Operation Flow: Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
Team Members: Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao