iDwell Software de Gestionare a Relațiilor cu Clienții by Maria Roen

iDwell Software de Gestionare a Relațiilor cu Clienții by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award de Bronz in Design de Interfață Competition Category.

BronzInterfață· 2023

iDwell Software de Gestionare a Relațiilor cu Clienții

by Maria Roen

Client: iDWELL

A' Design Award de Bronz Winner in Interfață Category

17,750
Verified Award Winner
Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Software de Gestionare a Relațiilor cu Clienții

iDwell este un software de gestionare a relațiilor cu clienții, conceput pentru administrarea proprietăților. Administrarea proprietăților implică volume mari de informații, documente și contractori. iDwell automatizează procesele de rutină pentru a reduce această încărcare de lucru. Funcționalitățile includ sistem de tichete pentru mentenanță, integrare completă a e-mailului și a comunicării, precum și fluxuri de lucru automatizate. Aplicații separate deservesc proprietarii și chiriașii. Un panou de control personalizabil afișează analize, sarcini și cereri deschise, mesaje necitite și un flux de știri. Un sistem flexibil de filtrare ajută utilizatorii să lucreze cu volume mari de date.

The Recognition

About the A' Design Award de Bronz

iDwell Software de Gestionare a Relațiilor cu Clienții a câștigat A' Design Award de Bronz, o recunoaștere extrem de prestigioasă acordată designurilor remarcabile care se disting prin creativitate, ingeniozitate și istețime. Câștigătorii Bronzului sunt artefacte din plin pricepute și izbitor de creative, care atestă experiența vastă, imaginația și resursele designerilor lor. Se așteaptă ca iDwell Software de Gestionare a Relațiilor cu Clienții să fie un obiect foarte apreciat, admirat și prețuit, remarcabil de profesionist și inovator. Acest design câștigător al A' Design Award de Bronz încorporează cele mai bune practici din artă, știință, design și tehnologie și este excelent prin atenția la detalii. iDwell Software de Gestionare a Relațiilor cu Clienții satisface splendid nevoile, atinge dorințele, vrăjește sentimentele și stârnește curiozitatea.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen