Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa by Ladan Zadfar

Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa by Ladan Zadfar is a highly esteemed winner of the very prestigious 2024 Igihembo cya A' Design Award cya Buronze in Igishushanyo Gukorera Abaturage Competition Category.

BuronzeIgishushanyo Gukorera Abaturage· 2024

Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa

by Ladan Zadfar

Client: HilfePunkt

Igihembo cya A' Design Award cya Buronze Winner in Igishushanyo Gukorera Abaturage Category

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Colors

The Design

About Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa

Kwimuka bikunze kujyana no guhangana n'amategeko atamenyerewe, cyane cyane nta kumenya ururimi. Hilfe Punkt ikora nk'urumuri ruyobora, yoroshya inzira y'abashya itanga serivisi zitandukanye nko kubona amasaha yo guhura no kwakira amakuru mashya. Yahinduwe kugira ngo ihuze amatsinda atandukanye, ivanaho inzitizi z'ururimi, itanga ubufasha mu ndimi kavukire kugira ngo itumanaho n'inzego z'ubutegetsi risobanutse. Ikintu cy'ingenzi, ihindura amakuru hashingiwe aho abakoresha baherereye. Intego yacu ni uko abantu bahita bihindura imiterere, tugafasha kwinjira nta ngorane.

The Recognition

About the Igihembo cya A' Design Award cya Buronze

Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa ni uwegukanye Igihembo cya A' Design Award cya Buronze, ishimwe ry'agaciro gakomeye ritangwa ku bishushanyo by'indashyikirwa birangwa no guhanga, ubwenge n'ubushishozi. Abegukanye Buronze ni ibihangano bifite ubuhanga bwinshi kandi bihanga cyane, bishimangira uburambe, ubwenge n'ubushobozi bw'ababihanze. Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa biteganyijwe ko izaba ikintu cyubahwa, gishimwa kandi gikundwa, gifite ubunyamwuga n'udushya. Iki gishushanyo cyegukanye Buronze gikoresha uburyo bwiza mu buhanzi, ubumenyi, ubushushanyo n'ikoranabuhanga kandi kirarenze mu gutaha ku tuntu duto. Hilfe Punkt Aplikasiyo ya Telefoni Igendanwa ishimisha ibyo dukeneye, ikora ku byifuzo byacu, itwara amarangamutima yacu kandi ikurura amatsiko yacu.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Migrants and refugees are a big part of germany's society,and as a big part,their confusion,stress and uncertainty can effect the whole society.HilfePunkt is a communicative service app that provides newcomers,specifically refugees,guidance and help.It offers newcomers clear steps,helping them understand what should be done and why.It gives them a sence of responsibilty and self confidence.It minimizes misunderstandings and communication conflicts and targets a faster,easier integration process.
Dimensions & Packaging: The app is designed to be adjusted when using Android or IOS operating systems and different phone sizes.
Tags: HilfePunkt, Termin, Flüchtling, Neuankömmling, Deutschland, Sprachbarriere, Anmeldung, Angebote, Checkliste, Asylgesetz, UX, UI
Production Technology: The design process unfolded employing a suite of tools: Figma, Photoshop, Adobe XD,and Illustration.Commencing with conceptualization and meticulous needs analysis,special attention was given to the app's appointment-giving services.Designers worked diligently to ensure users' calendars remained uncluttered,prioritizing a seamless experience.Through careful wireframing,elements were strategically placed to enhance usability, culminating in thoughtful visual decisions aligned with project goals.
Design Challenge: Our greatest hurdle was serving the vulnerable asylum seeker group, meaning sensitive information. To preserve confidentiality and trust, we established a separate system. Here, no user data reaches us; access is solely through the user's social worker. Additionally, we are facing the challenge of convincing officials to embrace this new approach, navigating communication barriers, and highlighting its merits.
Research: In order to design an app that provides classified, short and yet accurate information to the user, the designers needed to do extensive research and check everything with the authorities. On the other hand, to ensure whether they took the right approach and how much such an approach is needed, the designers conducted research in the form of questionnaires and interviews from both involved groups, newcomers and officials who are dealing with them. The results were incredibly positive and effective.
Inspiration: we are living in a world where democratic design plays a very important role in different societies.Creating a democratic solution for newcomers in Germany to give them the chance of easing their way into their new home was the designers source of inspiration.It is shocking how not knowing the regulations and activities can influence a huge community of people:Migrants!Giving them the opportunity of not getting misinformed by the flood of unnecessary information is one of HilfePunkt's missions .
Project Duration: The project started in February 2023 in Germany.
Operation Flow: HilfePunkt redefines newcomers' integration in Germany, bridging relocation complexities with comfort and knowledge.It provides two different lists of activities one for mandatory activities such as city hall registration,and one for optional activities such as different courses one can take!The users will recieve notifications over what is going to change such as possible bus strikes.HilfePunkt also prevents appointment collisions so all recieved appointments will be set in a reasonable manner.
Image Credits: Mohammad Farshad