Aifanfan IM گراهڪ خدمت ايپليڪيشن by Baidu Online Network Technology Beijing

Aifanfan IM گراهڪ خدمت ايپليڪيشن by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 A' Design Award لوهه انعام in معلوماتي ٽيڪنالاجيز ڊيزائن Competition Category.

لوههمعلوماتي ٽيڪنالاجيز· 2023

Aifanfan IM گراهڪ خدمت ايپليڪيشن

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

A' Design Award لوهه انعام Winner in معلوماتي ٽيڪنالاجيز Category

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Verified Award Winner

Verify Award Status for #144072

View at A' Design Award Press Release Award Badge

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The Design

About Aifanfan IM گراهڪ خدمت ايپليڪيشن

Aifanfan IM آن لائن پوسٽ سيلز سپورٽ لاءِ هڪ سمارٽ گراهڪ خدمت ايپليڪيشن آهي. هي ايپليڪيشن ان پُٽ مدد، عمل جي بهتري، ۽ هڪ AI اسسٽنٽ مهيا ڪري ٿي ته جيئن خدمت فراهم ڪندڙن ۽ صارفين جي وچ ۾ ٻه طرفي رابطي کي آسان بڻايو وڃي. ملٽي موڊل ان پُٽ، جنهن ۾ ڪئمرا ۽ آواز شامل آهن، پرڏيهي ٻولين ۽ ٻولين جي مختلف حصن (لهجن) کي سڃاڻي ٿي ته جيئن ان پُٽ جي حد کي گھٽايو وڃي. AI اسسٽنٽ ريئل ٽائيم ۾ گفتگو جي متن ۾ جذباتي عنصرن جو تجزيو ڪري ٿو ۽ تڪڙي جواب لاءِ مواد جي سفارش ڪري ٿو. تقرير جي سڃاڻپ (اسپيچ رڪگنيشن)، تصويري سڃاڻپ (ايميج رڪگنيشن)، ۽ قدرتي ٻولي پروسيسنگ (نيچرل لئنگئيج پروسيسنگ) استعمال ڪيا ويا آهن.

The Recognition

About the A' Design Award لوهه انعام

Aifanfan IM گراهڪ خدمت ايپليڪيشن A' Design Award لوهه انعام جو کٽيندڙ آهي، معزز اعتراف جيڪو انهن سٺين ڊيزائنن کي ڏنو وڃي ٿو جيڪي چڱيءَ طرح ڊزائين ڪيل تخليقن کان متوقع پيشه ورانه ۽ صنعتي گهرجون پوريون ڪن ٿيون. لوهه جا کٽيندڙ پنهنجي خالقن جي وڏي مهارت، اعليٰ ماهري، ماهرانه سمجھ ۽ تخليقي صلاحيت ڏيکارين ٿا. Aifanfan IM گراهڪ خدمت ايپليڪيشن کان اميد ڪئي وڃي ٿي ته اهو هڪ تمام گهڻو قدر ڪيل، ساراهيل ۽ پياري تخليق هوندو جيڪو عملي ۽ جدت وارو آهي. هي ڊيزائن جنهن A' Design Award لوهه انعام کٽيو آهي، صنعت جا بهترين طريقا گڏ ڪري ٿو ۽ علم ۽ صلاحيت سان ڳنڍيل قابل ٽيڪنيڪل خاصيتون رکي ٿو. Aifanfan IM گراهڪ خدمت ايپليڪيشن جي سنجيدگيءَ ڪري عزت ڪئي وڃي ٿي ۽ اهو زندگيءَ جي معيار ۾ بهتري آڻڻ لاءِ ٺاهيل آهي جيڪا دنيا کي بهتر جڳهه بڻائڻ ۾ مدد ڪري ٿي.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo