iDwell Softvér na riadenie vzťahov so zákazníkmi by Maria Roen

iDwell Softvér na riadenie vzťahov so zákazníkmi by Maria Roen is a highly esteemed winner of the very prestigious 2023 Bronzová cena A' Design Award in Rozhranie Competition Category.

BronzováRozhranie· 2023

iDwell Softvér na riadenie vzťahov so zákazníkmi

by Maria Roen

Client: iDWELL

Bronzová cena A' Design Award Winner in Rozhranie Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Softvér na riadenie vzťahov so zákazníkmi

iDwell je softvér na riadenie vzťahov so zákazníkmi navrhnutý pre správu nehnuteľností. Správa nehnuteľností zahŕňa veľké množstvo informácií, dokumentov a dodávateľov. iDwell automatizuje rutinné procesy s cieľom znížiť túto záťaž. Medzi funkcie patrí systém tiketov na správu údržby, kompletná integrácia e-mailovej a inej komunikácie a automatizovaný pracovný postup. Samostatné aplikácie slúžia prenajímateľom a nájomcom. Prispôsobiteľný prehľadový panel zobrazuje analytické údaje, otvorené úlohy a požiadavky, neprečítané správy a spravodajský kanál. Flexibilný systém filtrov pomáha používateľom pracovať s veľkým množstvom dát.

The Recognition

About the Bronzová cena A' Design Award

iDwell Softvér na riadenie vzťahov so zákazníkmi je laureát Bronzovej ceny A' Design Award, vysoko prestížneho uznania udeľovaného vynikajúcim dizajnom, ktoré sa vyznačujú kreativitou, vynaliezavosťou a bystrosťou. Laureáti Bronzovej ceny sú plne zručné a nápadne kreatívne artefakty, ktoré potvrdzujú rozsiahle skúsenosti, predstavivosť a zdatnosť svojich dizajnérov. Od iDwell Softvér na riadenie vzťahov so zákazníkmi sa očakáva, že bude vysoko cenený, obdivovaný a milovaný predmet, pozoruhodne profesionálny a inovatívny. Tento dizajn ocenený Bronzovou cenou A' Design Award zahŕňa najlepšie postupy v umení, vede, dizajne a technológii a vyniká pozornosťou k detailom. iDwell Softvér na riadenie vzťahov so zákazníkmi skvele uspokojuje potreby, dotýka sa túžob, očarúva city a vzbudzuje zvedavosť.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen