Akbank Queue Management System قطار انتظام نظام by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award لوہے دا انعام in انٹرفیس، تعامل تے صارف تجربا ڈیزائن Competition Category.
لوہاانٹرفیس· 2020
Akbank Queue Management System قطار انتظام نظام
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
A' Design Award لوہے دا انعام Winner in انٹرفیس Category
Verified Award Winner
Verify Award Status for #102371The Design
About Akbank Queue Management System قطار انتظام نظام
قطار انتظام نظام اک ایجھا ڈیزائن اے جیڑھا اکبینک شاخاں توں سروس حاصل کرݨ آلے صارفین کوں اپݨی ذاتی معلومات یا متبادل طریقیاں نال اپݨا تعارف کروݨ تے ترجیحی ٹکٹ لینݨ دی سہولت ݙیندا اے۔ صارف کوں ٹکٹ نمبر ݙیوݨ دا عمل اودوں شروع تھیندا اے جݙاں او لین دین دی قسم چݨدا اے جیڑھی او کرݨا چاہندا اے۔ ٹکٹنگ اک ایجھا عمل اے جیڑھا کیوسک دے ذریعے صارف دے تعارف نال شروع تھیندا اے۔ اپݨا تعارف کروݨ دے بعد، تصدیق دا عمل مکمل کیتا ویندا اے تے صارف دی لین دین دے مطابق مناسب ٹکٹ جاری کیتی ویندی اے۔
The Recognition
About the A' Design Award لوہے دا انعام
Akbank Queue Management System قطار انتظام نظام A' Design Award لوہے دا انعام دا جتݨ والا ہے، معزز پچھاݨ جیڑھی انہاں چنگے ڈیزائناں کوں ݙتی ویندی ہے جیڑھے چنگی طرح ڈیزائن کیتیاں ہوئیاں تخلیقاں کنوں متوقع پیشہ ورانہ تے صنعتی ضرورتاں پوریاں کریندے ہن۔ لوہے دے جتݨ والے اپݨے خالقاں دی وݙی مہارت، اعلیٰ ماہری، ماہرانہ سمجھ تے تخلیقی صلاحیت ݙکھیندے ہن۔ Akbank Queue Management System قطار انتظام نظام کنوں امید کیتی ویندی ہے جو او ہک بہوں قدر کیتی ہوئی، سراہی ہوئی تے پیاری تخلیق ہوسی جیڑھی عملی تے جدت والی ہے۔ ایہ ڈیزائن جنہاں A' Design Award لوہے دا انعام جتیا ہے، صنعت دے بہترین طریقے جمع کریندا ہے تے علم تے صلاحیت نال جڑیاں ہوئیاں قابل تکنیکی خصوصیتاں رکھیندا ہے۔ Akbank Queue Management System قطار انتظام نظام دی سنجیدگی کنوں عزت کیتی ویندی ہے تے او زندگی دے معیار وچ بہتری آݨݨ کیتے بݨایا گیا ہے جیڑھی دنیا کوں بہتر جاہ بݨاوݨ وچ مدد کریندی ہے۔
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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