iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award کانسی دا انعام in انٹرفیس، تعامل تے صارف تجربا ڈیزائن Competition Category.
کانسیانٹرفیس· 2023
iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر
by Maria Roen
Client: iDWELL
A' Design Award کانسی دا انعام Winner in انٹرفیس Category
Verified Award Winner
Verify Award Status for #149737The Design
About iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر
iDwell ہک کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر ہے جیڑھا پراپرٹی منیجمنٹ کیتے ڈیزائن تھیا ہویا ہے۔ پراپرٹی منیجمنٹ وچ وڈی مقدار وچ معلومات، دستاویزات تے ٹھیکیدار شامل ہوندے ہن۔ iDwell معمول دے عملاں کوں خودکار بناندے ہوئے ایں بوجھ کوں گھٹاندا ہے۔ خصوصیات وچ مینٹیننس ٹکٹنگ، مکمل ای میل تے کمیونیکیشن انٹیگریشن، تے خودکار ورک فلو شامل ہن۔ الگ الگ ایپلیکیشنز مالکاں تے کرایہ داراں دی خدمت کرن دیاں ہن۔ ہک قابلِ تبدیل ڈیش بورڈ تجزیے، کھلے کم تے درخواستاں، نہ پڑھے پیغام تے نیوز فیڈ ݙکھاندا ہے۔ ہک لچکدار فلٹر سسٹم صارفین کوں وڈی مقدار وچ ڈیٹا نال کم کرن وچ مدد کریندا ہے۔
The Recognition
About the A' Design Award کانسی دا انعام
iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر A' Design Award کانسی دا انعام دا جتݨ والا ہے، ڈاڈھی معزز پچھاݨ جیڑھی تخلیقی صلاحیت، اختراع تے ذہانت نال ممتاز بہترین ڈیزائناں کوں ݙتی ویندی ہے۔ کانسی دے جتݨ والے بھرپور مہارت والے تے نمایاں طور تے تخلیقی شاہکار ہن، جیڑھے اپݨے ڈیزائنراں دے وسیع تجربے، تخیل تے ہوشیاری دی تصدیق کریندے ہن۔ iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر کنوں امید کیتی ویندی ہے جو او ہک بہوں قدر کیتی ہوئی، سراہی ہوئی تے پیاری چیز ہوسی، قابل ذکر حد تئیں پیشہ ورانہ تے جدت والی۔ ایہ ڈیزائن جنہاں A' Design Award کانسی دا انعام جتیا ہے، فن، سائنس، ڈیزائن تے ٹیکنالوجی وچ بہترین طریقے شامل کریندا ہے تے چھوٹیاں تفصیلاں ول دھیان ݙیوݨ کنوں شاندار ہے۔ iDwell کسٹمر ریلیشن شپ منیجمنٹ سافٹ ویئر ضرورتاں خوبصورتی نال پوریاں کریندا ہے، خواہشاں کوں چھوہندا ہے، جذبیاں کوں موہندا ہے تے تجسس کھچیندا ہے۔
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
- Dimensions & Packaging
- iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
- Tags
- Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
- Production Technology
- For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
- Design Challenge
- The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
- Research
- During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
- Inspiration
- The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
- Project Duration
- Austria
- Operation Flow
- On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
- Image Credits
- Maria Roen
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