O le mamanu Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi e Baidu Online Network Technology o se manumalo maualuga tele o le fa'ailoga mamalu 2023 A' Design Award Uʻamea i le Vaega Tauva Mamanu Fe'avea'i.
UʻameaFe'avea'i· 2023
Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi
na mamanuina e Baidu Online Network Technology
Tagata Fa'atau: Baidu Online Network Technology. Beijing
Manumalo o le A' Design Award Uʻamea i le Vaega Fe'avea'i
Manumalo Fa'ailoga Fa'amaonia
Fa'amaonia le Tulaga o le Fa'ailoga mo #144439Le Mamanu
E Uiga ia Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi
Tusitusiga o le Tusi: O le Baidu Onsite Service Experience o se polokalame fesoasoani mo telefoni feaveaʻi mo le faia o tapenaga mo auaunaga i totonu o le atunuu i luga o le initaneti. O le mamanu e faʻaalia ai ata puupuu manino o kamupani faʻatau, faʻafaigofieina o galuega ma se faʻasologa masani, ina ia mafai ai e tagata faʻaoga ona vave maua se auaunaga e manaʻomia. E su'esu'e e tagata faʻaoga lisi o auaunaga, faʻatusatusa ofo, filifili se kamupani faʻatau ma faʻamaeʻa le totogiga. A talia e se kamupani faʻatau se oka, e tuʻuina atu ai se fesoasoani feʻau ma se faʻafanua o le taimi moni o le nofoaga o le kamupani faʻatau. O se algorithm i tua e fuaina ai le lelei o auaunaga ma faʻafouina fa'atulagaga o kamupani faʻatau, ma o faʻamaumauga o oka e teuina e puipuia ai aia tatau a tagata faʻaoga.
Le Fa'ailogaina
E Uiga i le A' Design Award Uʻamea
O le A' Design Award Uʻamea na manumalo ai Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi, o se faamaoniga mamalu e tuuina atu i mamanu lelei e faataunuu ai manaʻoga faapolofesa ma pisinisi e faamoemoeina mai galuega ua mamanuina lelei. O ē manumalo i le Uʻamea e faaalia ai le tomai tele, le faapitoa maualuga, le malamalama o tagata poto ma le mafai fatufatuaʻi o ē na faia. E faamoemoeina Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi e avea ma mea ua matuā vivii, mataʻina ma pelepelea e aogā ma fou. O lenei mamanu na manumalo i le A' Design Award Uʻamea e tuufaatasia ai faiga sili o le pisinisi ma e iai uiga faatekonolosi mafai ua fesoʻotaʻi ma le poto ma le taleni. Ona o lona faatuatuaina, e tatau ai Baidu Onsite Service Experience Galuega Autū: Polokalame Fesoasoani Mo Telefoni Feaveaʻi ona faaaloalogia ma ua mamanuina e tuuina mai ai faaleleiga o le olaga e fesoasoani e faia ai e le lalolagi se nofoaga e sili atu ona lelei.
I Tua o le Mamanu
Pepa Fa'asalalau
Fa'amaoniaga, sui o le 'au ma fa'amatalaga fa'atekinisi na saunia e le tagata mamanu.
- Uiga Fa'apitoa
- This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
- Fa'ailoga
- Housekeeping Services,Online Services
- Tekonolosi Gaosiga
- Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
- Lu'itau o le Mamanu
- The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
- Su'esu'ega
- Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
- Fa'aosofia
- Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
- Umi o le Poloketi
- The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
- Fa'agasologa o Galuega
- Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant. - Sui o le 'Au
- Yuan Lu
Yang Xiao
Yujie Shi
Yanji Zhang
Lei Lu
Ruixing Zhang
Xuejiao Chen
Ziru Xu
Jun Sun
Zhiyuan Zhang
Pingkang Diao
Lagolago Tau Tupe
Su'esu'e i Tua Atu o le Designers.org
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