Ling Polokalame Talanoaga Otometi e Qian Wan

O le mamanu Ling Polokalame Talanoaga Otometi e Qian Wan o se manumalo maualuga tele o le fa'ailoga mamalu 2023 A' Design Award Uʻamea i le Vaega Tauva Mamanu Fe'avea'i.

UʻameaFe'avea'i· 2023

Ling Polokalame Talanoaga Otometi

na mamanuina e Qian Wan

Tagata Fa'atau: Qian Wan

Manumalo o le A' Design Award Uʻamea i le Vaega Fe'avea'i

20,635

Manumalo Fa'ailoga Fa'amaonia

Fa'amaonia le Tulaga o le Fa'ailoga mo #144682

Va'ai i le A' Design Award Fa'asalalauga Pailesi o le Fa'ailoga

Lanu

Le Mamanu

E Uiga ia Ling Polokalame Talanoaga Otometi

O le Ling o se polokalame feavea'i a'oa'oina mo talanoaga otometi e tu'uina atu punaoa a'oa'oga fa'amaoni e uiga i le fa'atautatau, eseesega, ma le fa'aofiofia e fesoasoani ai tamaiti a'oga Saina mai fafo e a'oa'o ma puipuia mai le fa'ailoga eseese ma le fa'asaua. E feso'ota'i fo'i e le polokalame tagata fa'aoga i punaoa lipoti o le a'oga e fa'atuatuaina. E ala i talanoaga fefa'asoaa'i fa'aletagata, e fa'afaigofie ai e le polokalame ona talanoaina o mataupu faigata.

Le Fa'ailogaina

E Uiga i le A' Design Award Uʻamea

O le A' Design Award Uʻamea na manumalo ai Ling Polokalame Talanoaga Otometi, o se faamaoniga mamalu e tuuina atu i mamanu lelei e faataunuu ai manaʻoga faapolofesa ma pisinisi e faamoemoeina mai galuega ua mamanuina lelei. O ē manumalo i le Uʻamea e faaalia ai le tomai tele, le faapitoa maualuga, le malamalama o tagata poto ma le mafai fatufatuaʻi o ē na faia. E faamoemoeina Ling Polokalame Talanoaga Otometi e avea ma mea ua matuā vivii, mataʻina ma pelepelea e aogā ma fou. O lenei mamanu na manumalo i le A' Design Award Uʻamea e tuufaatasia ai faiga sili o le pisinisi ma e iai uiga faatekonolosi mafai ua fesoʻotaʻi ma le poto ma le taleni. Ona o lona faatuatuaina, e tatau ai Ling Polokalame Talanoaga Otometi ona faaaloalogia ma ua mamanuina e tuuina mai ai faaleleiga o le olaga e fesoasoani e faia ai e le lalolagi se nofoaga e sili atu ona lelei.

I Tua o le Mamanu

Pepa Fa'asalalau

Fa'amaoniaga, sui o le 'au ma fa'amatalaga fa'atekinisi na saunia e le tagata mamanu.

Uiga Fa'apitoa: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Fua & Fa'apipi'i: The app is designed for iOS.
Fa'ailoga: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Tekonolosi Gaosiga: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Lu'itau o le Mamanu: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Su'esu'ega: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Fa'aosofia: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Umi o le Poloketi: The project started in June 2021 in LA and finished in August 2022 in Seattle
Fa'agasologa o Galuega: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.