Aifanfan IM Shaqada Adeegga Macaamiisha by Baidu Online Network Technology Beijing

Aifanfan IM Shaqada Adeegga Macaamiisha by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 Abaalmarinta Birta ah ee A' Design Award in Naqshadeynta Tiknoolajiyada Macluumaadka Competition Category.

BirTiknoolajiyada Macluumaadka· 2023

Aifanfan IM Shaqada Adeegga Macaamiisha

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

Abaalmarinta Birta ah ee A' Design Award Winner in Tiknoolajiyada Macluumaadka Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

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The Design

About Aifanfan IM Shaqada Adeegga Macaamiisha

Aifanfan IM waa barnaamij caqli badan oo adeegga macaamiisha loogu talagalay taageerada iibka ka dib ee onlaynka. Barnaamijku wuxuu bixiyaa caawimaad gelinta xogta, hagaajinta habraaca shaqada, iyo kaaliye AI ah si loo fududeeyo isgaarsiinta labada dhinac ee u dhexeeya wakiillada adeegga iyo macaamiisha. Gelinta xogta oo leh dhowr qaab, oo ay ku jiraan kamarada iyo codka, ayaa aqoonsan afaf iyo lahjado shisheeye si loo hoos u dhigo heerka dhibaatada gelinta. Kaaliyaha AI-gu wuxuu falanqeeyaa qodobbada dareenka ee ku jira qoraalka wada xaajoodka wakhti dhab ah, kadibna wuxuu ku talinayaa qoraal jawaab degdeg ah. Waxaa loo isticmaalaa aqoonsiga hadalka, aqoonsiga sawirrada, iyo habraaca luqadda dabiiciga ah ee macmiyadeed.

The Recognition

About the Abaalmarinta Birta ah ee A' Design Award

Aifanfan IM Shaqada Adeegga Macaamiisha waa guuleystaha Abaalmarinta Birta ah ee A' Design Award, aqoonsi sharaf leh oo la siiyo naqshado wanaagsan oo buuxiya shuruudaha xirfadeed iyo kuwa warshadeed ee laga filayo hal-abuurro si wanaagsan loo naqshadeeyay. Guuleystayaasha Birta waxay muujiyaan xirfad weyn, takhasus sare, fahan khabiir iyo awood hal-abuur oo abuurayaashooda. Aifanfan IM Shaqada Adeegga Macaamiisha waa hal-abuur la filayo inuu noqdo mid aad loo tixgeliyo, la ixtiraamo oo la jecel yahay, wax ku ool ah oo cusub. Naqshadahan ku guuleystay Abaalmarinta Birta ah ee A' Design Award wuxuu isku daraa hab-dhaqannada ugu wanaagsan warshadda wuxuuna leeyahay sifooyin farsamo oo karti leh oo ku xiran aqoon iyo hibo. Dhammaystirkeeda awgeed, Aifanfan IM Shaqada Adeegga Macaamiisha waa mudan ixtiraam, waxaana loo naqshadeeyay inay keento hagaajin nololeed oo ka caawisa in adduunka laga dhigo meel ka wanaagsan.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo