Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet by Shantou University

Сребрна Услуга · 2021

Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet

by Shantou University

Сребрна награда A' Design Award 2021 in Услуга
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

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About Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet

Dizajn usluge za upis na fakultet je uslužni sistem kreiran za period upisa na univerzitetu. Dizajn kombinuje onlajn platformu za saradnju sa fizičkim prostorom. Na platformi, osoblje iz različitih odseka zajednički dodaje i ažurira informacije o modulima i statistiku za koje su zaduženi. U fizičkom prostoru, alati poput mapa putovanja korisnika podržavaju analizu, diskusiju i donošenje odluka. Studenti dobijaju usluge savetovanja, prijem prilikom upisa, vođstvo od strane vršnjaka i brošure o upisu. Cilj je da se unapredi rad između odseka i da se smanji anksioznost studenata.

About the Сребрна награда A' Design Award

Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet је добитник Сребрне награде A' Design Award, изузетно престижног признања које се додељује врхунским, предивним и импресивним дизајнима. Добитници Сребрне награде неизмерно су бриљантна и изузетно креативна дела која илуструју изузетну стручност, таленат и оштроумност својих дизајнера. Очекује се да Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet буде дивно, узорно дело, запажено професионално и дубоко иновативно. Овај дизајн награђен Сребрном наградом A' Design Award веома је запажен, дивљен изум који користи и помера границе уметности, науке, дизајна и технологије. Service Design for College Enrollment Primarna funkcija: Dizajn usluge upisa na fakultet је творевина којој многи завиде, која буди жеље, доноси позитивна осећања и изазива чуђење и дивљење.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.