Tšepe Theknoloji ya Tlhahisoleseding · 2023
Aifanfan IM Tšebetso ea Sehlooho: Application ea Ts'ebeletso ea Bareki
by Baidu Online Network Technology Beijing
- Moputso oa Tšepe oa A' Design Award 2023 in Theknoloji ya Tlhahisoleseding
- CLIENT: Baidu Online Network Technology. Beijing
- Estimated Number of Design Views: 1,088,241
- Verification code CD5D836F1D · Verify this award
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About Aifanfan IM Tšebetso ea Sehlooho: Application ea Ts'ebeletso ea Bareki
Mongolo oa Buka: Aifanfan IM ke application e bohlale ea tšebeletso ea bareki bakeng sa tšehetso ea ka mor'a thekiso inthaneteng. Application ena e fana ka thuso ea ho kenya lintlha, ntlafatso ea mokhoa oa ts'ebetso, le mothusi oa AI ho nolofatsa puisano ea mahlakoreng a mabeli lipakeng tsa baemeli ba tšebeletso le bareki. Ho kenngoa ha lintlha ho mekhoa e mengata, ho kenyeletsoa khamera le lentsoe, ho lemoha lipuo tsa kantle le maleme a sebaka ho fokotsa boemo bo tlamang bo hlokahalang bakeng sa ho kenya lintlha. Mothusi oa AI o hlahloba maikutlo a fumanehang mongolong oa moqoqo ka nako ea sebele 'me a khothaletsa mokitlane oa likarabo tse potlakileng. Ho sebelisoa kutloisiso ea lentsoe, kutloisiso ea litšoantšo, le ts'ebetso ea puo ea tlhaho (natural language processing).
About the Moputso oa Tšepe oa A' Design Award
Aifanfan IM Tšebetso ea Sehlooho: Application ea Ts'ebeletso ea Bareki ke mohapi oa Moputso oa Tšepe oa A' Design Award, kananelo e hlomphehang e fuoang meralo e metle e finyellang litlhoko tsa porofeshenale le tsa indasteri tse lebelletsoeng ho lintho tse hlahisitsoeng tse entsoeng hantle. Bahapi ba Tšepe ba bontša bokhoni bo boholo, bokhethehi bo phahameng, kutloisiso ea litsebi le bokhoni ba boqapi ba baqapi ba bona. Aifanfan IM Tšebetso ea Sehlooho: Application ea Ts'ebeletso ea Bareki e lebelletsoe ho ba ntho e hlahisitsoeng e hlomphuoang haholo, e ratoang le e ratehang, e sebetsang le e nang le mehopolo e mecha. Moralo ona o hapileng Moputso oa Tšepe oa A' Design Award o kenyelletsa mekhoa e metle ka ho fetesisa ea indasteri mme o na le litšobotsi tsa theknoloji tse nang le bokhoni tse amanang le tsebo le talenta. Ka lebaka la botlalo ba eona, Aifanfan IM Tšebetso ea Sehlooho: Application ea Ts'ebeletso ea Bareki e tšoanelehela tlhompho mme e entsoe ho fana ka ntlafatso ea bophelo e thusang ho etsa hore lefatše le be sebaka se molemo.
Press Kit
- Unique Properties
- A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
- Tags
- Customer service system, Program, Online customer service, After-sales service, AI technology
- Production Technology
- It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
- Design Challenge
- The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
- Research
- The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
- Inspiration
- As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
- Project Duration
- The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
- Operation Flow
- Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
