Khauta Mohala · 2025
My Jcb Sesebelisoa sa Karete ea Sekoloto
- Moputso oa Khauta oa A' Design Award 2025 in Mohala
- CLIENT: JCB Co., Ltd.
- Estimated Number of Design Views: 80,413
- Verification code BF575FB5D0 · Verify this award
Colors
About My Jcb Sesebelisoa sa Karete ea Sekoloto
Lekala la kgwebo la Majapane le beha botshepehi ba phano ea ditshebeletso pele ho boqapi ba theknoloji. Morero oa ho ntjhafatsa sethala o ne o shebane le ho theha motheo o sireletsehileng ha o ntse o leka-lekanya tshireletso le bonolo. Ho sebedisoa maikutlo a basebelisi, morero o kenyelletseng dintlha tse tharo tsa bohlokoa. Phihlello e ntlafetseng ea mesebetsi e itseng bakeng sa dikarolo tse sebelisoang hangata tse kang ho sheba ditatemente le dikgetho tsa dintlha. Dipontso tse ikhethileng tse behehang pele tlhahisoleseding ho latela nalane ea tshebediso. Moralo o hlwekileng, o hlophisehileng o matlafatsang botshepehi le tshepo ea JCB.
About the Moputso oa Khauta oa A' Design Award
My Jcb Sesebelisoa sa Karete ea Sekoloto ke mohapi oa Moputso oa Khauta oa A' Design Award, kananelo e hlomphehang haholo e fuoang meralo ea maemo a pele, e ntle ka ho makatsa le e ikhethang. Bahapi ba Khauta ke lintho tse hlahisitsoeng tse nang le mehopolo e mecha haholo, tse shebileng pele le tse khanyang ka ho foufatsa, tse bontšang botsebi, bohlale le bokhoni ba baqapi ba tsona. My Jcb Sesebelisoa sa Karete ea Sekoloto e lebelletsoe ho ba mohopolo o babatsoang haholo, o thehang mekhoa e mecha le o moholo, o tlisang boleng bo sa kang ba bonoa. Moralo ona o hapileng Moputso oa Khauta oa A' Design Award ke mosebetsi o tsosang maikutlo, o hlomphehang, o tlisang molemo o moholo le o sutumelletsang meeli ea bonono, mahlale, moralo le theknoloji. My Jcb Sesebelisoa sa Karete ea Sekoloto e hlahisa maikutlo a matla a takatso, e tsosa tjantjello, e khothalletsa boqapi mme e re khahlisa.
Press Kit
- Unique Properties
- The application promptly notifies users and provides guidance on the appropriate actions in the event of potential fraudulent activity, enabling users to take immediate steps.
For high-grade cardholders, the application offers integrated concierge services, such as restaurant reservations, that can be completed entirely within the application. - Dimensions & Packaging
- Usage Status at a Glance: The app provides a clear and accessible view of usage history.
Statement Management: The app allows for efficient sorting and filtering for quick access.
Security Status Visuals: The app displays the security status of the cards in use, and it notifies users of recommended changes to settings as needed.
Customizable UI: Personalize card design for one’s preferences.
Online Concierge: Complete reservations and tasks via the app, previously done only via calls. - Tags
- FinTech, DigitalInclusion, SecViz, HCD, Finance, Card
- Production Technology
- - The development process, utilizing agile methodology with scrum teams, involved comprehensive research including input from 20,000 users and interviews with over 50, to analyze strengths and weaknesses. Multiple user personas were established and verified through design processes during the two-year planning and development phase.
- Post-release optimization continues through regular user testing and feedback integration, resulting in an intuitive UI/UX that enhances user experience. - Design Challenge
- The application renewal process required a significant investment of time to determine appropriate UI and service implementations that would address users' concerns regarding fraud and overspending.
Through repeated user interviews and leveraging business expertise, it was determined that visualizing security status would be key to solving these challenges.
The solution includes features such as a "Security Setting Status" that displays security levels through color indicators. - Research
- The research objective was to redefine the app experience by balancing security and convenience to reduce card fraud risks.
Surveys, interviews, and usability testing revealed users' desire to view security status within the app. This led to the implementation of new security screens, achieving integrated value delivery through both card and application security features.
Security visualization provides user confidence and leads to increased usage, as demonstrated by an App Store rating of 4.6. - Inspiration
- In Japan’s growing cashless society, JCB developed its member application under the concept of "Card-App Integration." The application has been renewed with features addressing challenges such as difficulty in tracking card usage and increasing fraud risks. The platform aims to support all users regardless of financial literacy, creating a secure and convenient service experience that can be relied on while working to establish new value in card services.
- Project Duration
- This renewal project commenced in April 2021 and was initiated in November 2023, with ongoing continuous improvements.
- Operation Flow
- - The application displays the card security status, allowing users to execute necessary actions through the most direct pathways with minimum steps.
- Personalization features based on membership levels have been redesigned to enhance the concierge service for high-grade cardholders, ensuring a seamless reservation completion experience within the application.
- Easy-to-read fonts, adjustable sizes, and simplified financial expressions create intuitive operability for users with varying needs.
