Akbank Queue Management System Sistem Manajemén Antrian ku Akbank Staff Design Studio Team

Karya Akbank Queue Management System Sistem Manajemén Antrian ku Akbank Staff Design Studio Team nyaéta pamenang anu dihormat pisan tina 2020 A' Design Award Beusi anu bergengsi dina Katégori Kompetisi Antarmuka.

BeusiAntarmuka· 2020

Akbank Queue Management System Sistem Manajemén Antrian

ku Akbank Staff Design Studio Team

Klién: Akbank T.a.Ş

Pamenang A' Design Award Beusi dina Katégori Antarmuka

18,293

Pamenang Panghargaan anu Diverifikasi

Verifikasi Status Panghargaan pikeun #102371

Tingali di A' Design Award Siaran Pers Lencana Panghargaan

Warna

Désain

Ngeunaan Akbank Queue Management System Sistem Manajemén Antrian

System Management Queue mangrupikeun desain anu ngamungkinkeun para pamaké anu hoyong nampi jasa ti cabang Akbank pikeun ngenalkeun diri nganggo inpormasi pribadi atanapi métode alternatif sareng nyandak tikét prioritas. Aliran mere nomer tikét pikeun pangguna dimimitian nalika saurang milih jinis transaksi anu anjeunna hoyong laksanakeun. Klitik nyaéta aliran anu dimimitian ku bubuka pangguna liwat kios. Saatos salah ngenalkeun dirina / nyalira, prosés verifikasi dilaksanakeun sareng tikét anu luyu dikaluarkeun dumasar kana transaksi pangguna.

Pangakuan

Ngeunaan A' Design Award Beusi

Akbank Queue Management System Sistem Manajemén Antrian mangrupa juara A' Design Award Beusi, pangakuan anu bergengsi anu dipasihkeun ka desain alus anu minuhan sarat profésional jeung industri anu diharepkeun tina kréasi anu dirarancang alus. Para juara Beusi nunjukkeun kaahlian anu hébat, spésialisasi anu luhur, pamahaman ahli jeung kamampuh kréatif para kréatorna. Akbank Queue Management System Sistem Manajemén Antrian diharepkeun jadi kréasi anu dihargaan, dikagumi jeung dipikanyaah anu praktis jeung inovatif. Desain juara A' Design Award Beusi ieu ngalebetkeun prakték pangalusna industri sarta ngabogaan ciri téknis anu mampuh pakait jeung pangweruh praktis jeung bakat. Akbank Queue Management System Sistem Manajemén Antrian dihormat pikeun katelitianana sarta dirarancang pikeun méré paningkatan kualitas hirup anu mantuan ngajadikeun dunya tempat nu leuwih hadé.

Di Balik Désain

Kit Pers

Krédit, anggota tim sareng detil téknis anu disayogikeun ku désainer.

Sipat Unik: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Diménsi & Bungkusan: Qms screen dimensions 1080 x 1920 pixels.
Tag: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Téknologi Produksi: Screen designs were made with sketch and development was made by .net
Tantangan Desain: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Panalungtikan: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inspirasi: Directing the users to the transactions they want to make by taking ticket easily and quickly
Durasi Proyék: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Alur Operasi: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Anggota Tim: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Krédit Gambar: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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