Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 A' Design Award na Bakal in Disenyo ng Interface, Interaksyon at Karanasan ng Gumagamit Competition Category.
BakalInterface· 2020
Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
A' Design Award na Bakal Winner in Interface Category
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The Design
About Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue
Ang Sistema ng Pamamahala ng Queue ay isang disenyo na nagbibigay-daan sa mga gumagamit na nais na makatanggap ng serbisyo mula sa mga sanga ng Akbank upang ipakilala ang kanilang sarili sa personal na impormasyon o mga alternatibong pamamaraan at kumuha ng mga priority ticket. Ang daloy ng pagbibigay ng numero ng tiket sa gumagamit ay nagsisimula kapag pinipili ng isa ang uri ng transaksyon na nais niyang gawin. Ang gripo ay isang daloy na nagsisimula sa pagpapakilala ng gumagamit sa pamamagitan ng kiosk. Matapos ipakilala ng isa ang kanyang sarili, ang proseso ng pagpapatunay ay ginanap at isang naaangkop na tiket ay inisyu ayon sa transaksyon ng gumagamit.
The Recognition
About the A' Design Award na Bakal
Ang Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue ay nagwagi ng A' Design Award na Bakal, isang prestihiyosong pagkilalang iginagawad sa mga mahuhusay na disenyong tumutugon sa mga propesyonal at pang-industriyang kinakailangang inaasahan sa mga mahusay na pagkakadisenyong likha. Ang mga nagwagi ng Bakal ay nagpapakita ng dakilang husay, mataas na espesyalisasyon, dalubhasang pag-unawa at kakayahang malikhain ng kanilang mga lumikha. Inaasahang ang Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue ay isang lubos na pinahahalagahan, hinahangaan at minamahal na likhang praktikal at makabago. Ang disenyong ito na nagwagi ng A' Design Award na Bakal ay nagsasama ng pinakamahuhusay na kasanayan ng industriya at may mahuhusay na katangiang teknikal na may kasamang kaalaman at talento. Ang Akbank Queue Management System Ang Sistema Ng Pamamahala Ng Queue ay iginagalang dahil sa kaingatan nito at idinisenyo upang maghatid ng mga pagpapabuti sa kalidad ng buhay na tumutulong gawing mas mabuting lugar ang mundo.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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