Ang disenyo na Ling Aplikasyon ng Chatbot ni Qian Wan ay isang lubhang iginagalang na nagwagi ng napaka-prestihiyosong 2023 A' Design Award na Bakal sa Kategoryang Paligsahan na Disenyo ng Teknolohiyang Mobile, Aplikasyon at Software.

BakalMobile· 2023

Ling Aplikasyon ng Chatbot

ni Qian Wan

Kliyente: Qian Wan

Nagwagi ng A' Design Award na Bakal sa Kategoryang Mobile

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Mga Kulay

Ang Disenyo

Tungkol sa Ling Aplikasyon ng Chatbot

Ang Ling ay isang educational chatbot mobile application na nagbibigay ng mapagkakatiwalaang learning resources tungkol sa equity, diversity, at inclusion upang tulungan ang mga Tsinong international students na matuto at maiwasan ang discrimination at harassment. Nag-uugnay din ang app ng mga users sa mapagkakatiwalaan nilang source ng case reports sa kanilang paaralan. Sa pamamagitan ng humanized conversational interaction, pinapadali ng app ang pag-uusap ng mga tao tungkol sa mahihirap na paksa.

Ang Pagkilala

Tungkol sa A' Design Award na Bakal

Ang Ling Aplikasyon ng Chatbot ay nagwagi ng A' Design Award na Bakal, isang prestihiyosong pagkilalang iginagawad sa mga mahuhusay na disenyong tumutugon sa mga propesyonal at pang-industriyang kinakailangang inaasahan sa mga mahusay na pagkakadisenyong likha. Ang mga nagwagi ng Bakal ay nagpapakita ng dakilang husay, mataas na espesyalisasyon, dalubhasang pag-unawa at kakayahang malikhain ng kanilang mga lumikha. Inaasahang ang Ling Aplikasyon ng Chatbot ay isang lubos na pinahahalagahan, hinahangaan at minamahal na likhang praktikal at makabago. Ang disenyong ito na nagwagi ng A' Design Award na Bakal ay nagsasama ng pinakamahuhusay na kasanayan ng industriya at may mahuhusay na katangiang teknikal na may kasamang kaalaman at talento. Ang Ling Aplikasyon ng Chatbot ay iginagalang dahil sa kaingatan nito at idinisenyo upang maghatid ng mga pagpapabuti sa kalidad ng buhay na tumutulong gawing mas mabuting lugar ang mundo.

Sa Likod ng Disenyo

Press Kit

Mga kredito, miyembro ng koponan at teknikal na detalye na ibinigay ng taga-disenyo.

Mga Natatanging Katangian: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Mga Sukat at Packaging: The app is designed for iOS.
Mga Tag: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Teknolohiya sa Produksyon: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Hamon sa Disenyo: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Pananaliksik: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Inspirasyon: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Tagal ng Proyekto: The project started in June 2021 in LA and finished in August 2022 in Seattle
Daloy ng Operasyon: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.