Security Center Software para sa Seguridad ng Mobile Banking by Akbank T.A.S

Security Center Software para sa Seguridad ng Mobile Banking by Akbank T.A.S is a highly esteemed winner of the very prestigious 2026 A' Design Award na Bronse in Disenyo ng Software Competition Category.

BronseSoftware· 2026

Security Center Software para sa Seguridad ng Mobile Banking

by Akbank T.A.S

A' Design Award na Bronse Winner in Software Category

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The Design

About Security Center Software para sa Seguridad ng Mobile Banking

Ang Security Center ay isang security module para sa mga mobile banking application. Dinadala ng module ang proteksyon sa nakikitang bahagi ng pang-araw-araw na paggamit ng banking. Ang pamamahala ng device, kasaysayan ng pag-login, real-time na beripikasyon ng tawag, mga emergency action at pang-edukasyong nilalaman ay pinagsama-sama sa iisang lugar. Ang mga proactive na alerto ay gumagabay sa mga user sa mga kritikal na sandali. Ang mga context-sensitive na kontrol ay maaaring maglimita sa mga paglilipat ng pera habang may aktibong tawag. Ang Security Center ay gumagana sa loob ng mga native na iOS at Android application. Ang layunin ay bigyan ang mga user ng malinaw na visibility at direktang kontrol sa seguridad ng kanilang account.

The Recognition

About the A' Design Award na Bronse

Ang Security Center Software para sa Seguridad ng Mobile Banking ay nagwagi ng A' Design Award na Bronse, isang lubhang prestihiyosong pagkilalang iginagawad sa mga natatanging disenyong nakikilala sa pagkamalikhain, katalinuhan at talas ng isip. Ang mga nagwagi ng Bronse ay mga likhang lubhang mahusay at kapansin-pansing malikhain na nagpapatunay sa malawak na karanasan, imahinasyon at pagkamaparaan ng kanilang mga tagapagdisenyo. Inaasahang ang Security Center Software para sa Seguridad ng Mobile Banking ay isang lubos na pinahahalagahan, hinahangaan at minamahal na bagay na kapansin-pansing propesyonal at makabago. Ang disenyong ito na nagwagi ng A' Design Award na Bronse ay nagsasama ng pinakamahuhusay na kasanayan sa sining, agham, disenyo at teknolohiya, at mahusay dahil sa pansin nito sa detalye. Ang Security Center Software para sa Seguridad ng Mobile Banking ay kahanga-hangang tumutugon sa mga pangangailangan, humahaplos sa mga hangarin, bumibighani sa damdamin at umaakit sa pag-uusisa.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This design introduces a fully integrated Security Center within mobile banking, transforming security from a background infrastructure into a visible, user-centered experience. It centralizes device management, login transparency, real-time call verification, emergency actions, and educational content into a unified, proactive system. By replacing fragmented security features with a holistic architecture, it strengthens clarity, control, and trust in digital banking.
Dimensions & Packaging: The Security Center operates within native iOS and Android applications as an integrated security module. It supports NFC-based identity verification in selected authentication flows and incorporates context-sensitive transaction controls, such as restricting transfers during active call sessions. The system enables real-time status visibility, centralized device management, and secure login tracking within a scalable banking infrastructure.
Tags: User-Centered Security, Digital Banking Experience, Security Experience Architecture, Real-Time Verification, Mobile Security Design, Mobile Security Design, Future of Banking
Production Technology: The Security Center was realized by centralizing and enhancing existing security services within a structured experience architecture. Established protection mechanisms were elevated with new user-facing capabilities and proactive interface alerts, transforming security into an accessible and controllable journey. The project was delivered through close collaboration between design and security teams, ensuring full regulatory alignment.
Design Challenge: The main challenge was balancing security and user experience as equally essential values. Banking security is shaped by strict regulations and risk sensitivity, while users expect clarity, control, and ease. We reframed security as a visible, user-centered layer rather than a background function. This required close collaboration between security, compliance, and design teams to elevate protection standards while preserving simplicity and flow.
Research: This project was grounded in qualitative and exploratory design research. The objective was to understand how people with varying levels of digital familiarity and confidence perceive banking security and identify barriers to trust. The methodology included journey mapping, stakeholder workshops, and usability evaluations. Data was gathered through in-depth interviews, behavioral observations, and internal analytics. Participants represented a broad spectrum of digital experience, including individuals who sought the convenience of mobile banking yet felt uncertain about maintaining control. The results revealed that hesitation stemmed from limited visibility and perceived loss of control. These insights led to centralizing security management, embedding proactive guidance, and integrating educational content to empower users. The research strengthened trust across diverse user groups and repositioned security as an inclusive, confidence-enabling, user-centered experience in digital banking.
Inspiration: Security in digital banking has traditionally remained in the background—rarely perceived as part of the everyday user journey and often noticed only when something went wrong. This gap between technical protection and user perception inspired us to rethink security from a user-centered perspective. Grounded in behavioral insights and customer feedback, we aimed to transform security into an integrated, visible, and confidence-building experience within daily mobile banking.
Project Duration: The Security Center project was initiated in final days of 2024 in Istanbul, Turkey, as part of the bank’s digital transformation roadmap and was launched within the mobile banking application in August 2025. The development process involved close collaboration between security, compliance, technology, and design teams. Following iterative testing and internal validation phases, the solution was progressively introduced to customers nationwide across Turkey.
Operation Flow: We made it possible for users to fully control and manage their security end-to-end. Within a single, centralized experience, they can define preferred devices and restrict access from others, choose when they log in or authorize transfers, review recent sessions, verify incoming calls, and take immediate action when needed. Proactive alerts guide them at critical moments, transforming security into a transparent and user-driven journey that enables confident decisions.
Patents: Akbank
Team Members: Gokhan Egri, Abdullah Bakmaz, Zeynep Tutcu, Meray Yildiz, Kivilcim Altun Uca, Demet Kurt
Image Credits: Image #1 : Security Center