Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi by Baidu Online Network Technology Beijing

Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi by Baidu Online Network Technology Beijing is a highly esteemed winner of the very prestigious 2023 A' Design Award Temir Mukofoti in Axborot Texnologiyalari Dizayni Competition Category.

TemirAxborot Texnologiyalari· 2023

Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi

by Baidu Online Network Technology Beijing

Client: Baidu Online Network Technology. Beijing

A' Design Award Temir Mukofoti Winner in Axborot Texnologiyalari Category

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Verified Award Winner

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View at A' Design Award Press Release Award Badge

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The Design

About Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi

Aifanfan IM — onlayn savdodan keyingi qo'llab-quvvatlash uchun mo'ljallangan aqlli mijozlarga xizmat ko'rsatish ilovasidir. Ilova xizmat ko'rsatuvchi agentlar va iste'molchilar o'rtasidagi ikki tomonlama muloqotni soddalashtirish uchun kiritishni qo'llab-quvvatlash, jarayonni optimallashtirish va sun'iy intellekt yordamchisini taqdim etadi. Kamera va ovozni o'z ichiga olgan ko'p rejimli kiritish tizimi chet tillari va shevalarni tanib olib, kiritish bo'sag'asini pasaytiradi. Sun'iy intellekt yordamchisi muloqot matnidagi hissiy omillarni real vaqt rejimida tahlil qiladi va tezkor javob berish uchun mazmunni tavsiya etadi. Nutqni tanib olish, tasvirni tanib olish va tabiiy tilni qayta ishlash texnologiyalaridan foydalaniladi.

The Recognition

About the A' Design Award Temir Mukofoti

Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi A' Design Award Temir Mukofotining g‘olibi bo‘lib, bu yaxshi loyihalangan ijodlardan kutiladigan kasbiy va sanoat talablariga javob beradigan yaxshi dizaynlarga beriladigan nufuzli e’tirofdir. Temir g‘oliblari o‘z yaratuvchilarining katta mahorati, yuksak ixtisosligi, mutaxassis tushunchasi va ijodiy salohiyatini namoyon etadi. Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi yuqori qadrlanadigan, hayrat bilan qaraladigan va suyukli, amaliy hamda innovatsion ijod bo‘lishi kutiladi. A' Design Award Temir Mukofotini qo‘lga kiritgan ushbu dizayn soha eng yaxshi amaliyotlarini uyg‘unlashtiradi va bilim hamda iste’dod bilan bog‘langan layoqatli texnik xususiyatlarga ega. Aifanfan IM Mijozlarga xizmat ko'rsatish ilovasi puxtaligi uchun hurmatga sazovor bo‘lib, dunyoni yaxshiroq joyga aylantirishga yordam beradigan hayot sifatini yaxshilashni taqdim etish uchun loyihalangan.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Tags: Customer service system, Program, Online customer service, After-sales service, AI technology
Production Technology: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Design Challenge: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Research: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiration: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Project Duration: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Operation Flow: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Team Members: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo