Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano ngu-Akbank Staff Design Studio Team

Uyilo olubizwa ngokuba yi-Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano olwenziwe ngu-Akbank Staff Design Studio Team ngumwini obekekileyo webhaso elinobukhazikhazi le-2020 Ibhaso Lentsimbi le-A' Design Award Kudidi Lokhuphiswano lwe-Uyilo lwe-Inthafeyi, uNxibelelwano kunye naMava oMsebenzisi.

IntsimbiI-Inthafeyi· 2020

Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano

ngu Akbank Staff Design Studio Team

Umxhasi: Akbank T.a.Ş

Umwini we-Ibhaso Lentsimbi le-A' Design Award Kudidi Lwe-I-Inthafeyi

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Umwini Webhaso Oqinisekisiweyo

Qinisekisa Isimo Sebhaso se-#102371

Jonga kwi-A' Design Award Uxwebhu Lweendaba Ibheji Yembasa

Imibala

Uyilo

Malunga ne-Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano

Inkqubo yokuLawulwa kwe-Queue luyilo olwenza ukuba abasebenzisi abafuna ukufumana iinkonzo kumasebe e-Akbank bazazise ngolwazi lwabo okanye ngeendlela ezizezinye kwaye bathathe amatikiti abalulekileyo. Ukuhamba kokunika inombolo yetikiti kumsebenzisi kuqala xa lowo ukhetha uhlobo lwentengiselwano afuna ukuyenza. Ukuthengiswa kwetikiti kukuhamba okuqala ngokuqalisa komsebenzisi nge-kiosk. Emva kokuba lowo wazise ngokwakhe, inkqubo yokuqinisekisa yenziwe kwaye itikiti elifanele likhutshwe ngokwentengiselwano yomsebenzisi.

Ukuqatshelwa

Malunga ne-Ibhaso Lentsimbi le-A' Design Award

Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano ngumphumeleli weIbhaso Lentsimbi le-A' Design Award, ukuqatshelwa okuhlonitshwayo okunikwa imiyilo elungileyo eyanelisa iimfuno zobungcali neemveliso ezilindelekileyo kwimveliso ezicwangciswe kakuhle. Abaphumeleleyo beNtsimbi babonisa ubuchule obukhulu, ubuchule obuphezulu, ukuqonda kwengcali namandla okuyila abayili babo. Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano iyathenjwa ukuba ibe yimveliso exatyiswa kakhulu, edunyiswayo nethandwayo esebenzayo neyinto entsha. Lo myilo uphumeleleyo weIbhaso Lentsimbi le-A' Design Award udibanisa iindlela ezilungileyo kakhulu zemboleko kwaye unezimpawu zobuchwephesha ezifanelekileyo ezidityaniswe nolwazi netalente. Akbank Queue Management System Inkqubo Yolawulo Lomgca Luhlobo Lonxibelelwano iyahlonelwa ngenxa yenkcukacha yayo kwaye yacwangciselwa ukunika uphuculo lomgangatho wobomi olunceda ukwenza ihlabathi libe yindawo engcono.

Emva Koyilo

Ikhithi Yeendaba

Iziqinisekiso, amalungu eqela kunye neenkcukacha zobugcisa ezinikezelwe ngumyili.

Iimpawu Ezizodwa: Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
Imilinganiselo nePakishini: Qms screen dimensions 1080 x 1920 pixels.
Iithegi: queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
Ubuchwepheshe Bokuvelisa: Screen designs were made with sketch and development was made by .net
Umngeni Woyilo: Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
Uphando: As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
Inkuthazo: Directing the users to the transactions they want to make by taking ticket easily and quickly
Ubude Beprojekthi: The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
Ukuhamba Komsebenzi: In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
Amalungu Eqela: Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler
Amagunya Emifanekiso: Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019

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