Aifanfan IM Umsebenzi Oyintloko Wokusebenza ngu-Baidu Online Network Technology Beijing

Uyilo olubizwa ngokuba yi-Aifanfan IM Umsebenzi Oyintloko Wokusebenza olwenziwe ngu-Baidu Online Network Technology Beijing ngumwini obekekileyo webhaso elinobukhazikhazi le-2023 Ibhaso Lentsimbi le-A' Design Award Kudidi Lokhuphiswano lwe-Uyilo loBuxhakaxhaka boLwazi.

IntsimbiUbuxhakaxhaka boLwazi· 2023

Aifanfan IM Umsebenzi Oyintloko Wokusebenza

ngu Baidu Online Network Technology Beijing

Umxhasi: Baidu Online Network Technology. Beijing

Umwini we-Ibhaso Lentsimbi le-A' Design Award Kudidi Lwe-Ubuxhakaxhaka boLwazi

1,088,996

Umwini Webhaso Oqinisekisiweyo

Qinisekisa Isimo Sebhaso se-#144072

Jonga kwi-A' Design Award Uxwebhu Lweendaba Ibheji Yembasa

Imibala

Uyilo

Malunga ne-Aifanfan IM Umsebenzi Oyintloko Wokusebenza

Umbhalo Weencwadi: I-Aifanfan IM sisicelo esikrelekrele senkonzo yabathengi sokuxhasa emva kokuthengisa kwi-intanethi. Esi sicelo sibonelela ngoncedo lokufaka ulwazi, ukuphuculwa kwenkqubo, kunye nomncedisi we-AI ukwenzela ukulula unxibelelwano oluhamba ngeendlela ezimbini phakathi kwabameli benkonzo kunye nabathengi. Ukufakwa kolwazi ngeendlela ezininzi, oku kubandakanya ikhamera kunye nelizwi, kuyaziqonda iilwimi zangaphandle kunye neelwimi zesiyobizo ukunciphisa umgangatho ophantsi wokufakwa kolwazi. Umncedisi we-AI uhlalutya iimeko zeemvakalelo kwitekisi yengxoxo ngexesha lokwenyani kwaye acebise ngomxholo wempendulo ekhawulezayo. Kusetyenziswa ukuqondwa kwentetho, ukuqondwa kwemifanekiso, kunye nokucutshungulwa kolwimi lwendalo.

Ukuqatshelwa

Malunga ne-Ibhaso Lentsimbi le-A' Design Award

Aifanfan IM Umsebenzi Oyintloko Wokusebenza ngumphumeleli weIbhaso Lentsimbi le-A' Design Award, ukuqatshelwa okuhlonitshwayo okunikwa imiyilo elungileyo eyanelisa iimfuno zobungcali neemveliso ezilindelekileyo kwimveliso ezicwangciswe kakuhle. Abaphumeleleyo beNtsimbi babonisa ubuchule obukhulu, ubuchule obuphezulu, ukuqonda kwengcali namandla okuyila abayili babo. Aifanfan IM Umsebenzi Oyintloko Wokusebenza iyathenjwa ukuba ibe yimveliso exatyiswa kakhulu, edunyiswayo nethandwayo esebenzayo neyinto entsha. Lo myilo uphumeleleyo weIbhaso Lentsimbi le-A' Design Award udibanisa iindlela ezilungileyo kakhulu zemboleko kwaye unezimpawu zobuchwephesha ezifanelekileyo ezidityaniswe nolwazi netalente. Aifanfan IM Umsebenzi Oyintloko Wokusebenza iyahlonelwa ngenxa yenkcukacha yayo kwaye yacwangciselwa ukunika uphuculo lomgangatho wobomi olunceda ukwenza ihlabathi libe yindawo engcono.

Emva Koyilo

Ikhithi Yeendaba

Iziqinisekiso, amalungu eqela kunye neenkcukacha zobugcisa ezinikezelwe ngumyili.

Iimpawu Ezizodwa: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Iithegi: Customer service system, Program, Online customer service, After-sales service, AI technology
Ubuchwepheshe Bokuvelisa: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Umngeni Woyilo: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Uphando: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inkuthazo: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Ubude Beprojekthi: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Ukuhamba Komsebenzi: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Amalungu Eqela: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo