Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni ngu-Naseer Ahmed and Siva Teja Boddeti

Uyilo olubizwa ngokuba yi-Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni olwenziwe ngu-Naseer Ahmed and Siva Teja Boddeti ngumwini obekekileyo webhaso elinobukhazikhazi le-2024 Ibhaso Lesilivere le-A' Design Award Kudidi Lokhuphiswano lwe-Uyilo lwe-Inthafeyi, uNxibelelwano kunye naMava oMsebenzisi.

IsilivereI-Inthafeyi· 2024

Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni

ngu Naseer Ahmed and Siva Teja Boddeti

Umxhasi: Act

Umwini we-Ibhaso Lesilivere le-A' Design Award Kudidi Lwe-I-Inthafeyi

88,439

Umwini Webhaso Oqinisekisiweyo

Qinisekisa Isimo Sebhaso se-#159375

Tyelela iSayithi Jonga kwi-A' Design Award Uxwebhu Lweendaba Ibheji Yembasa

Imibala

Uyilo

Malunga ne-Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni

IAtria Convergence Technologies sisiseko sosetyenziso lweselfowuni esenzelwe umboneleli weenkonzo zothungelwano. Olu setyenziso luvumela abathengi ukuba balawule iinkonzo, izixhobo kunye neentlawulo kwindawo enye. Iintengiselwano ezenziwa rhoqo zibekwe kumanyathelo ambalwa ukonga ixesha. Ulwakhiwo lolwazi olucacileyo lulungelelanisa umxholo, ngoko iimpawu ezizodwa kulula ukuzifumana. Umxholo ulungiselelwe indlela abaziphatha ngayo abasebenzisi, kwaye amabhaso okuthembeka axhasa ukubandakanyeka. Iimpawu zokhuseleko zifakiwe ukwakha ukuthembana. Isakhiwo esinamacandelo sivumela ukuba kongezwe iimpawu ezintsha kamva.

Ukuqatshelwa

Malunga ne-Ibhaso Lesilivere le-A' Design Award

Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni ngumphumeleli weIbhaso Lesilivere le-A' Design Award, ukuqatshelwa okuhlonitshwayo ngokungaqhelekanga okunikwa imiyilo yomgangatho ophezulu, entle nechukumisayo. Abaphumeleleyo beSilivere ziimveliso ezikhazimlayo kakhulu nezidala kakhulu ezibonisa ubungcali obuphawulekayo, italente nobukrelekrele babayili bazo. Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni iyathenjwa ukuba ibe ngumsebenzi omhle womzekelo, onobungcali obuphawulekayo nezinto ezintsha ezinzulu. Lo myilo uphumeleleyo weIbhaso Lesilivere le-A' Design Award yimveliso ebonakalayo kakhulu, ethandwayo enceda kwaye inyusa imida yobugcisa, inzululwazi, uyilo kunye nobuchwephesha. Atria Convergence Technologies Usetyenziso lweFowuni lweTelekhomunikhesheni yimveliso enomona omkhulu kuyo evusa iinqwenelo, izisa iimvakalelo ezintle kwaye ivuselela ukumangaliswa nokumangala.

Emva Koyilo

Ikhithi Yeendaba

Iziqinisekiso, amalungu eqela kunye neenkcukacha zobugcisa ezinikezelwe ngumyili.

Iimpawu Ezizodwa: This projects revolves around creating better user engagement through cross-selling and pushing new products, understanding customer expectations, expanding the app while maintaining strong functional performance, considering design expectations based on user personas and language, ensuring modularity, flexibility for future features, enabling discoverability of individual features, and making most used transactions minimal effort to save user time and buy time for other features.
Imilinganiselo nePakishini: not applicable
Iithegi: Digital Product design, Telecommunications, ACT, Customer App, Mobile App
Ubuchwepheshe Bokuvelisa: A thorough analysis of data collected from user research interviews, competitor analysis, and design audits was conducted to prioritize features, develop user journey maps, and establish user personas. Following this, an information architecture (IA) was crafted to systematically organize and categorize content, ensuring an intuitive structure for user navigation. Wireframes were created and designs for the screens were finalized by building on a visual design language suitable for their brand.
Umngeni Woyilo: Because of time constraints, user research was unable to gather insights from a broad demographic of users representing different target audiences of act. Hence, the insights obtained were relatively limited in scope, primarily focusing on tier 1 users.
At each stage of wireframes, we validated our designs with the dev team to ensure that all the designs are catering to the existing database and apis as well. There were multiple decisions taken and iterations produced to validate those as well.
Uphando: The research aims to gather user feedback on act's platform, identifying areas for improvement and enhancing satisfaction and engagement. one-on-one interviews and usability testing provided personalized insights, revealing challenges like confusion during onboarding and trust issues with payment flow.
Inkuthazo: Act fibernet developed the act app to improve user engagement and provide a seamless digital experience. by strategically promoting new products, enhancing wi-fi analysis, and aligning with user preferences, they aim to increase engagement. comprehensive user research, including analysis of competitors like airtel helped identify areas for improvement. furthermore, a design audit, competitor analysis were conducted to inspire improvements in user engagement, ensuring a smooth experience.
Ubude Beprojekthi: The project started in march 2023 and finished in september 2023 at lollypop design studio, Bangalore
Ukuhamba Komsebenzi: This project enhanced act's customer experience by focusing on key aspects: personalization, user control & freedom, building trust, and interaction & incentivization. It included tailoring content based on user behavior, offering seamless management of services and devices, establishing trust through security and reliable support, and increasing engagement with features like gamification and loyalty rewards.
Amalungu Eqela: Akshitaa Raj
Naman Trikala
Ishita Srivastava
Twinkle Budhraja
Rajabutheen HS
Gowtham Selvaraj
Muhammad Najah T P
Naseer Ahmed A
A Rajeev Radhakrishnan Nair