Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara láti ọwọ́ Baidu Online Network Technology Beijing

Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara láti ọwọ́ Baidu Online Network Technology Beijing jẹ́ aṣẹ́gun olókìkí púpọ̀ ti 2023 Àmì-ẹ̀yẹ Irin A' Design Award nínú Ẹ̀ka Ìdíje Àpẹẹrẹ Ìmọ̀-ẹ̀rọ Alàyè.

IrinÌmọ̀-ẹ̀rọ Alàyè· 2023

Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara

látọ̀wọ́ Baidu Online Network Technology Beijing

Oníbàárà: Baidu Online Network Technology. Beijing

Aṣẹ́gun Àmì-ẹ̀yẹ Irin A' Design Award nínú Ẹ̀ka Ìmọ̀-ẹ̀rọ Alàyè

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Wo ní A' Design Award Ìwé Ìròyìn Àmì Ẹ̀yẹ

Àwọ̀

Àpẹrẹ Náà

Nípa Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara

Aifanfan IM jẹ́ ohun èlò ìtọ́jú onibara ọlọ́gbọ́n fún ìtìlẹ́yìn lẹ́yìn-tita lórí ẹ̀rọ ayélujára. Ohun èlò náà pèsè ìrànlọ́wọ́ ìdásílẹ̀ àlàyé, ìmúgbòrò ọ̀nà ìṣiṣẹ́, àti olùrànlọ́wọ́ AI láti mú kí ìbáraẹnisọ̀rọ̀ oníhà-méjì láàrin àwọn aṣojú ìṣẹ́ àti àwọn onibara rọrùn. Ìdásílẹ̀ onírúurú ọ̀nà, tí ó fi kámẹ́rà àti ohùn kún, ń dá àwọn èdè àjèjì àti àwọn èdè-agbègbè mọ̀ láti dín ìdíwọ́ ìdásílẹ̀ kù. Olùrànlọ́wọ́ AI ń ṣàyẹ̀wò àwọn ohun tí ó ní í ṣe pẹ̀lú ìmọ̀lára nínú ọ̀rọ̀ ìjíròrò ní àkókò gidi, ó sì ń dábàá àwọn àkóónú ìdáhùn kíákíá. Ìdámọ̀ ọ̀rọ̀ sísọ, ìdámọ̀ àwòrán, àti ìṣàkóso èdè àdánidá ni a lò.

Ìdánimọ̀ Náà

Nípa Àmì-ẹ̀yẹ Irin A' Design Award

Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara jẹ́ olùborí Àmì-ẹ̀yẹ Irin A' Design Award, ìdánimọ̀ olókìkí tí a fún àwọn àwòṣe tó dára tí wọ́n pàdé àwọn ohun tí iṣẹ́ àti ilé-iṣẹ́ nílò tí a retí láti ọ̀dọ̀ àwọn ẹ̀dá tí a ṣàwòṣe dáradára. Àwọn olùborí Irin ń fi ìjáfáfá ńlá, ìmọ̀ pàtó gíga, òye ògbóǹtarìgì àti agbára ìṣẹ̀dá àwọn olùṣẹ̀dá wọn hàn. A retí pé Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara yóò jẹ́ ẹ̀dá tí a kà sí gidigidi, tí a gbóríyìn fún tí a sì nífẹ̀ẹ́, tó wúlò tó sì ní ìmúṣẹ̀dá tuntun. Àwòṣe tó borí Àmì-ẹ̀yẹ Irin A' Design Award yìí ń kó àwọn ọ̀nà tó dára jùlọ ilé-iṣẹ́ jọ, ó sì ní àwọn ànímọ́ ìmọ̀-ẹ̀rọ tó péye tí a so mọ́ ìmọ̀ ṣíṣe àti ẹ̀bùn. A bọ̀wọ̀ fún Aifanfan IM Iṣẹ Alakọbẹrẹ Onibara nítorí ìfọ̀kànbalẹ̀ rẹ̀, a sì ṣàwòṣe rẹ̀ láti pèsè ìmúdára ìgbésí ayé tó ń ran ayé lọ́wọ́ láti di ibi tó dára jù.

Lẹ́yìn Àpẹrẹ Náà

Àkójọ Ìròyìn

Àwọn ẹ̀tọ́, àwọn ọmọ ẹgbẹ́ àti àlàyé ìmọ̀ ẹ̀rọ tí olùṣàpẹrẹ pèsè.

Àwọn Ohun Àkànṣe: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Àwọn Àkọlé: Customer service system, Program, Online customer service, After-sales service, AI technology
Ìmọ̀-ẹ̀rọ Ìṣelọ́pọ̀: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Ìpèníjà Àpèsè: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Ìwádìí: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Ìmísí: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Àkókò Iṣẹ́ Àkànṣe: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Ìlànà Ìṣiṣẹ́: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Àwọn Ọmọ Ẹgbẹ́: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo