iDwell 客户关系管理软件 by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award 铜奖 in 界面、交互与用户体验设计 Competition Category.

铜界面· 2023

iDwell 客户关系管理软件

by Maria Roen

Client: iDWELL

A' Design Award 铜奖 Winner in 界面 Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell 客户关系管理软件

iDwell是一款专为物业管理打造的客户关系管理软件。物业管理涉及大量的信息、文档与承包商事务,iDwell通过将常规流程自动化来减轻这些工作负担。其功能包括维修工单管理、完整的邮件与通讯集成以及自动化工作流。软件为业主与租户分别提供独立的应用程序。可自定义的仪表板可展示数据分析、待办任务与请求、未读消息以及动态资讯流。灵活的筛选系统则帮助用户轻松处理海量数据。

The Recognition

About the A' Design Award 铜奖

iDwell 客户关系管理软件是 A' Design Award 铜奖得主，这是授予以创造力、独创性和敏锐见长的杰出设计的极具声望的认可。铜奖得主是技艺娴熟、创意惊人的作品，印证了其设计师丰富的经验、想象力与机智。预计iDwell 客户关系管理软件将成为一件备受推崇、令人钦佩且被珍爱的物品，兼具显著的专业性与创新性。这件赢得 A' Design Award 铜奖的设计融入艺术、科学、设计和技术领域的最佳实践，并因注重细节而出类拔萃。iDwell 客户关系管理软件出色地满足需求，触动渴望，迷住情感，并吸引好奇心。

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen