My Jcb I-App Yekhadi Lesikweletu ngu-Fourdigit Inc.

Umdwebo My Jcb I-App Yekhadi Lesikweletu ngu-Fourdigit Inc. ungumnqobi ohlonishwa kakhulu womklomelo odumile we-2025 Umklomelo Wegolide we-A' Design Award Esigabeni Somncintiswano se-Iselula.

IgolideIselula· 2025

My Jcb I-App Yekhadi Lesikweletu

ngu Fourdigit Inc.

Iklayenti: JCB Co., Ltd.

Umnqobi we-Umklomelo Wegolide we-A' Design Award Esigabeni se-Iselula

82,129

Umnqobi Womklomelo Oqinisekisiwe

Qinisekisa Isimo Somklomelo se-#167269

Vakashela Isayithi Buka ku-A' Design Award Isitatimende Sabezindaba Ibheji Yomklomelo

Imibala

Ukuklama

Mayelana ne-My Jcb I-App Yekhadi Lesikweletu

Umkhakha webhizinisi waseJapan ubeka phambili ukwethembeka ekunikezweni kwezinsizakalo kunokusungula ubuchwepheshe obusha. Uhlelo lokuvuselela inkundla lugxile ekusunguleni isisekelo esiphephile kuyilapho lulinganisa ukuphepha nokulula. Ngokusebenzisa impendulo yabasebenzisi, uhlelo lwasebenzisa izinto ezintathu ezibalulekile. Ukufinyelela okuhlelelwe kahle okugxile emisebenzini eminingi esetshenziswayo efana nokubuka izitatimende nokushintshisana ngamaphuzu. Ukuboniswa okwenzelwe umuntu ngamunye okubeka phambili ulwazi olusekelwe emlandweni wokusetshenziswa. Umklamo ohlanzekile, ocwengekile oqinisa ukwethembeka nokuthembana kwe-JCB.

Ukuqashelwa

Mayelana ne-Umklomelo Wegolide we-A' Design Award

My Jcb I-App Yekhadi Lesikweletu iwinile uMklomelo Wegolide we-A' Design Award, ukwaziswa okuhloniphekile kakhulu okunikezwa imiklamo yeklasi yokuqala, emangalisayo nephawulekile. Abawinile beGolide yimiklamo emisha kakhulu, enombono ongaphambili futhi egqamile ebonisa ubuhlakani, ukuhlakanipha nobuchule babaklami babo. My Jcb I-App Yekhadi Lesikweletu ilindeleke ukuba ibe yinto entsha edunyiswe kakhulu, ebeka isitayela futhi ebalulekile elethe inani elingakaze libonwe. Lo mklamo owinile uMklomelo Wegolide we-A' Design Award ungumgomo omangalisayo nohlonishwayo osiza kakhulu futhi osunduza imingcele yobuciko, isayensi, ukuklama nobuchwepheshe. My Jcb I-App Yekhadi Lesikweletu idala imizwa ejulile yesifiso, ivuse intshiseko, ikhuthaze ukudala futhi iyasiheha.

Ngemuva Kokuklama

Iphakheji Yabezindaba

Ama-credit, amalungu eqembu nemininingwane yobuchwepheshe ehlinzekwe ngumklami.

Izici Ezihlukile: The application promptly notifies users and provides guidance on the appropriate actions in the event of potential fraudulent activity, enabling users to take immediate steps.
For high-grade cardholders, the application offers integrated concierge services, such as restaurant reservations, that can be completed entirely within the application.
Izilinganiso Nokupakisha: Usage Status at a Glance: The app provides a clear and accessible view of usage history.
Statement Management: The app allows for efficient sorting and filtering for quick access.
Security Status Visuals: The app displays the security status of the cards in use, and it notifies users of recommended changes to settings as needed.
Customizable UI: Personalize card design for one’s preferences.
Online Concierge: Complete reservations and tasks via the app, previously done only via calls.
Amathegi: FinTech, DigitalInclusion, SecViz, HCD, Finance, Card
Ubuchwepheshe Bokukhiqiza: - The development process, utilizing agile methodology with scrum teams, involved comprehensive research including input from 20,000 users and interviews with over 50, to analyze strengths and weaknesses. Multiple user personas were established and verified through design processes during the two-year planning and development phase.
- Post-release optimization continues through regular user testing and feedback integration, resulting in an intuitive UI/UX that enhances user experience.
Inselele Yokudweba: The application renewal process required a significant investment of time to determine appropriate UI and service implementations that would address users' concerns regarding fraud and overspending.
Through repeated user interviews and leveraging business expertise, it was determined that visualizing security status would be key to solving these challenges.
The solution includes features such as a "Security Setting Status" that displays security levels through color indicators.
Ucwaningo: The research objective was to redefine the app experience by balancing security and convenience to reduce card fraud risks.
Surveys, interviews, and usability testing revealed users' desire to view security status within the app. This led to the implementation of new security screens, achieving integrated value delivery through both card and application security features.
Security visualization provides user confidence and leads to increased usage, as demonstrated by an App Store rating of 4.6.
Ugqozi: In Japan’s growing cashless society, JCB developed its member application under the concept of "Card-App Integration." The application has been renewed with features addressing challenges such as difficulty in tracking card usage and increasing fraud risks. The platform aims to support all users regardless of financial literacy, creating a secure and convenient service experience that can be relied on while working to establish new value in card services.
Ubude Bephrojekthi: This renewal project commenced in April 2021 and was initiated in November 2023, with ongoing continuous improvements.
Ukuhamba Kokusebenza: - The application displays the card security status, allowing users to execute necessary actions through the most direct pathways with minimum steps.
- Personalization features based on membership levels have been redesigned to enhance the concierge service for high-grade cardholders, ensuring a seamless reservation completion experience within the application.
- Easy-to-read fonts, adjustable sizes, and simplified financial expressions create intuitive operability for users with varying needs.
Amalungu Eqembu: Produce: Ken Kotsugi
Creative Direction: Takehiro Suenari
Direction: Takeshi Hamabe, Naohiko Sakata, Koji Machida, Koki Nakanishi, Minori Suzuki, Akiko Ishii, Junichiro Suzuki, Yuko Takemura, Chisato Koji, Takeshi Nakao, Takehiro Taguchi, Kaoruko Kusunose, Hikaru Saito, Taro Aizawa, Masanori Kinoshita
Design: Tomoki Toi, Masatsugu Hori, Arisa Terui