Security Center Isofthiwe Yokuphepha Kwebhange Leselula by Akbank T.A.S is a highly esteemed winner of the very prestigious 2026 Umklomelo Webhulonzi we-A' Design Award in Isofthiwe Competition Category.
IbhulonziIsofthiwe· 2026
Security Center Isofthiwe Yokuphepha Kwebhange Leselula
by Akbank T.A.S
Umklomelo Webhulonzi we-A' Design Award Winner in Isofthiwe Category
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The Design
About Security Center Isofthiwe Yokuphepha Kwebhange Leselula
I-Security Center iyimojula yokuphepha yezinhlelo zokusebenza zebhange leselula. Le mojula iletha ukuvikeleka engxenyeni ebonakalayo yokusetshenziswa kwebhange kwansuku zonke. Ukuphathwa kwedivayisi, umlando wokungena, ukuqinisekiswa kwezingcingo ngesikhathi sangempela, izinyathelo zesimo esiphuthumayo kanye nokuqukethwe kwezemfundo kuqoqelwe endaweni eyodwa. Izexwayiso ezisheshayo ziqondisa abasebenzisi ezikhathini ezibucayi. Izilawuli ezizwela isimo zingakhawulela ukudluliswa kwemali ngesikhathi socingo olusaqhubeka. I-Security Center isebenza ngaphakathi kwezinhlelo zokusebenza zemvelo ze-iOS ne-Android. Inhloso ukunika abasebenzisi ukubona okucacile kanye nokulawula okuqondile kokuphepha kwe-akhawunti.
The Recognition
About the Umklomelo Webhulonzi we-A' Design Award
Security Center Isofthiwe Yokuphepha Kwebhange Leselula iwinile uMklomelo Webhulonzi we-A' Design Award, ukwaziswa okuhloniphekile kakhulu okunikezwa imiklamo ephawulekayo eyehlukaniswa ukudala, ubuhlakani nobukhali bengqondo. Abawinile beBhulonzi yimisebenzi enobuchule obukhulu nedala ngokumangalisayo eqinisekisa isipiliyoni esibanzi, umcabango nobuhlakani babaklami babo. Security Center Isofthiwe Yokuphepha Kwebhange Leselula ilindeleke ukuba ibe yinto exatshwa kakhulu, edunyiswayo nethandwayo, enobungcweti obuphawulekayo nezinto ezintsha. Lo mklamo owinile uMklomelo Webhulonzi we-A' Design Award uhlanganisa izindlela ezinhle kakhulu ebuciko, esayensi, ekuklameni nasebuchwepheshe futhi uhamba phambili ngenxa yokunaka kwawo imininingwane. Security Center Isofthiwe Yokuphepha Kwebhange Leselula iyanelisa izidingo ngokumangalisayo, ithinta izifiso, iheha imizwa futhi ikhanga ukufuna ukwazi.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- This design introduces a fully integrated Security Center within mobile banking, transforming security from a background infrastructure into a visible, user-centered experience. It centralizes device management, login transparency, real-time call verification, emergency actions, and educational content into a unified, proactive system. By replacing fragmented security features with a holistic architecture, it strengthens clarity, control, and trust in digital banking.
- Dimensions & Packaging
- The Security Center operates within native iOS and Android applications as an integrated security module. It supports NFC-based identity verification in selected authentication flows and incorporates context-sensitive transaction controls, such as restricting transfers during active call sessions. The system enables real-time status visibility, centralized device management, and secure login tracking within a scalable banking infrastructure.
- Tags
- User-Centered Security, Digital Banking Experience, Security Experience Architecture, Real-Time Verification, Mobile Security Design, Mobile Security Design, Future of Banking
- Production Technology
- The Security Center was realized by centralizing and enhancing existing security services within a structured experience architecture. Established protection mechanisms were elevated with new user-facing capabilities and proactive interface alerts, transforming security into an accessible and controllable journey. The project was delivered through close collaboration between design and security teams, ensuring full regulatory alignment.
- Design Challenge
- The main challenge was balancing security and user experience as equally essential values. Banking security is shaped by strict regulations and risk sensitivity, while users expect clarity, control, and ease. We reframed security as a visible, user-centered layer rather than a background function. This required close collaboration between security, compliance, and design teams to elevate protection standards while preserving simplicity and flow.
- Research
- This project was grounded in qualitative and exploratory design research. The objective was to understand how people with varying levels of digital familiarity and confidence perceive banking security and identify barriers to trust. The methodology included journey mapping, stakeholder workshops, and usability evaluations. Data was gathered through in-depth interviews, behavioral observations, and internal analytics. Participants represented a broad spectrum of digital experience, including individuals who sought the convenience of mobile banking yet felt uncertain about maintaining control. The results revealed that hesitation stemmed from limited visibility and perceived loss of control. These insights led to centralizing security management, embedding proactive guidance, and integrating educational content to empower users. The research strengthened trust across diverse user groups and repositioned security as an inclusive, confidence-enabling, user-centered experience in digital banking.
- Inspiration
- Security in digital banking has traditionally remained in the background—rarely perceived as part of the everyday user journey and often noticed only when something went wrong. This gap between technical protection and user perception inspired us to rethink security from a user-centered perspective. Grounded in behavioral insights and customer feedback, we aimed to transform security into an integrated, visible, and confidence-building experience within daily mobile banking.
- Project Duration
- The Security Center project was initiated in final days of 2024 in Istanbul, Turkey, as part of the bank’s digital transformation roadmap and was launched within the mobile banking application in August 2025. The development process involved close collaboration between security, compliance, technology, and design teams. Following iterative testing and internal validation phases, the solution was progressively introduced to customers nationwide across Turkey.
- Operation Flow
- We made it possible for users to fully control and manage their security end-to-end. Within a single, centralized experience, they can define preferred devices and restrict access from others, choose when they log in or authorize transfers, review recent sessions, verify incoming calls, and take immediate action when needed. Proactive alerts guide them at critical moments, transforming security into a transparent and user-driven journey that enables confident decisions.
- Patents
- Akbank
- Team Members
- Gokhan Egri, Abdullah Bakmaz, Zeynep Tutcu, Meray Yildiz, Kivilcim Altun Uca, Demet Kurt
- Image Credits
- Image #1 : Security Center
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