Jiayi Chen

Specialized in Interface Design.

Jiayi Chen

About Jiayi Chen

Jiayi Chen is an accomplished automotive UI/UX designer specializing in next-generation Multimedia systems at Toyota Motor North America HQ in Plano, TX. With a Master's degree in Interactive Design and extensive experience in user experience research, he excels in translating ideas into reality, focusing on center stack infotainment systems, digital clusters, and AR heads-up displays. Jiayi collaborates seamlessly with multidisciplinary teams to deliver pixel-perfect designs and immersive experiences. He has a proven track record of optimizing user experiences for leading automotive brands like Ford and Toyota, contributing to the advancement of interaction design in the automotive industry.

  • Winner of the A' Design Award.
  • Specialized in Interface Design.
  • Original Design.
  • Creative, Diligent and Innovative.
  • All Designs
  • Interface
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Mukden Palace Experience Mixed Reality Interface

Interface Design


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Interview with Jiayi Chen

Could you please tell us more about your art and design background? What made you become an artist/designer? Have you always wanted to be a designer?
Certainly, I'd be delighted to provide more insight into my background in art and design. My fascination with automobiles dates back to my childhood, where I developed a keen interest in cars. I practically knew every car model on the road, and encountering unfamiliar brands would fill me with excitement. As early as middle school, I started subscribing to automotive magazines monthly, immersing myself in the world of automotive design. During my formative years, I aspired to become an automotive stylist, fueled by my passion for shaping the future of automobiles. However, my perspective began to shift during my undergraduate studies when I was introduced to the realm of digital media. It was then that I realized the evolving trajectory of the automotive industry, moving beyond mere aesthetics to embrace trends in intelligence, automation, and multimodal interaction. This realization ignited a profound interest in automotive interior interaction and user experience design. Throughout my graduate studies, I witnessed the proliferation of smart devices, from wearable tech to mixed reality headsets, and the integration of various interactive interfaces within vehicle interiors. Exploring the challenges posed by designing for different-sized, intelligent surfaces further solidified my desire to pursue a career as an automotive UI/UX designer. My journey has been a fusion of childhood passion, academic exploration, and professional growth, all converging towards a singular goal: to craft immersive and user-centric experiences within the automotive realm.
Can you tell us more about your company / design studio?
I am currently employed at Toyota Motor North America HQ, located in Plano, Texas. Within this dynamic environment, I contribute my expertise as an automotive UI/UX designer to Toyota's next-generation Multimedia systems team. At Toyota, we are committed to pushing the boundaries of automotive technology and innovation, striving to enhance the driving experience for our customers. Overall, our company is driven by a shared vision of shaping the future of mobility through cutting-edge design solutions. We are proud to be part of Toyota's legacy of innovation and look forward to continuing to push the boundaries of automotive design.
What is "design" for you?
Design, to me, is the art and science of problem-solving through creativity and innovation. It encompasses a wide range of disciplines and approaches, all aimed at creating solutions that improve the way we live, work, and interact with the world around us. At its core, design is about understanding people's needs, desires, and behaviors, and translating them into tangible products, services, or experiences. It involves empathizing with users, identifying pain points, and envisioning solutions that address those challenges effectively and elegantly. In everyday life, design is about exploration and research, diving into the endless possibilities of emerging interactive devices like Vision Pro and envisioning how they can revolutionize the user experience. For instance, in my award-winning project, design was about leveraging Vision Pro to create an unprecedented, immersive, and sensory-rich experience for visitors exploring historical sites turned museums. In my professional role as an automotive UI/UX designer, design embodies empathy and safety. It's about representing Toyota's commitment to designing seamless and secure in-car systems for users across over a hundred countries worldwide. The greatest challenge and joy lie in envisioning and designing for the future, ensuring that our solutions not only meet current needs but also anticipate and adapt to evolving user expectations and technological advancements.
What kinds of works do you like designing most?
I particularly enjoy designing intelligent surfaces across various sizes and mediums. The challenges posed by different-sized interfaces, whether it's a small wearable device or a large automotive display, fascinate me. Each presents unique opportunities to explore innovative interaction paradigms and push the boundaries of user experience design. Whether it's optimizing for touch interactions on a handheld device or crafting immersive experiences for augmented reality heads-up displays in vehicles, I find great satisfaction in tackling the complexities of designing for intelligent surfaces. These projects not only demand creativity and technical expertise but also require a deep understanding of user behavior and context to deliver seamless and intuitive interactions. Overall, I find the diversity and complexity of designing for intelligent surfaces incredibly rewarding and inspiring.
What is your most favorite design, could you please tell more about it?
One of my favorite design concepts is emotional design, a concept pioneered by Don Norman. Emotional design focuses on creating products or experiences that evoke positive emotional responses from users, enhancing their overall satisfaction and engagement.Nest Learning Thermostat. A specific example of emotional design: the Nest Learning Thermostat.The Nest Learning Thermostat, created by Tony Fadell, is a prime example of emotional design in the realm of smart home technology. Rather than being just a utilitarian device for controlling indoor temperature, the Nest Thermostat is designed to engage users on an emotional level, fostering a deeper connection with their home environment. One of the key features of the Nest Thermostat is its ability to learn and adapt to users' preferences over time. Through machine learning algorithms, the thermostat analyzes users' behavior patterns, such as temperature adjustments and schedule changes, to automatically optimize heating and cooling settings for maximum comfort and energy efficiency. What truly sets the Nest Thermostat apart, however, is its ability to evoke emotional responses from users. By providing real-time feedback on energy usage and savings, the thermostat empowers users to make informed decisions about their energy consumption, fostering a sense of pride and accomplishment in reducing their environmental footprint. In essence, the Nest Learning Thermostat transcends its functional purpose to become a trusted companion that enhances users' daily lives. Through its intelligent features, elegant design, and ability to evoke positive emotions, it exemplifies the power of emotional design in creating meaningful and engaging experiences for users.
What was the first thing you designed for a company?
The first project I had the privilege to work on before joining Toyota was the redesign of the digital instrument cluster for the Ford Bronco and Bronco Sport models. This project was a groundbreaking endeavor that allowed me to be involved in every aspect of the design process, from conducting research on the target audience and ethnographic studies to exploring various color palettes, optical renderings, and mood boards. I am particularly proud of this project because it was a true zero-to-one design initiative. We started from scratch and built something entirely new and innovative. Our focus was on creating a digital instrument cluster that not only provided essential vehicle information but also enhanced the overall driving experience for Bronco owners. One of the key highlights of the project was our attention to detail in rendering different off-road terrain modes within the instrument cluster. For example, we meticulously recreated the visuals of grass, mud, gravel, and other terrain elements in high fidelity, ensuring that users could experience unparalleled immersion and realism when engaging with the off-road modes of the Bronco. By integrating these hyper-realistic elements into the user interface, we were able to elevate the driving experience and provide Bronco users with a truly immersive and visually captivating interface. This project not only showcased my design skills but also instilled in me a deep sense of pride and accomplishment in contributing to the creation of a groundbreaking automotive feature.
What is your favorite material / platform / technology?
Figma has truly revolutionized the lives of designers, enabling remote collaboration, interaction, and rapid prototyping with unprecedented efficiency. It's hard for me not to say that I absolutely love Figma for the convenience and productivity it brings to me and countless UI/UX designers worldwide. Figma has provided us with the flexibility to collaborate seamlessly across distances and iterate on designs in real-time, empowering us to explore the infinite possibilities of design with greater freedom and creativity. What excites me the most is the potential for artificial intelligence to enhance Figma even further. While AI in Figma primarily assists us in tasks like organizing research and facilitating brainstorming sessions, I eagerly anticipate seeing AI capabilities expanded to optimize design standards, streamline design documentation, assist with typography, and more. These advancements would not only save designers and teams significant time but also enable us to focus more on the creative aspects of design, ultimately leading to more innovative and impactful outcomes.
When do you feel the most creative?
I feel most creative when I'm on a road trip. As an automotive UI/UX designer, this is when I can truly empathize with my target audience and think from the perspective of the user. It allows me to envision and design a safer driving experience for users. Traveling by car provides me with a unique opportunity to immerse myself in the user's environment and observe firsthand how they interact with the vehicle's interface. Whether it's navigating through unfamiliar terrain, adjusting settings while on the move, or simply enjoying the journey, I gain valuable insights into the user experience that inform my design decisions. Being on the road sparks my imagination and stimulates my creativity. It's a time when I can brainstorm new ideas, envision innovative features, and think outside the box to create intuitive and user-friendly interfaces that enhance the driving experience. Ultimately, road trips fuel my passion for automotive design and inspire me to push the boundaries of creativity to deliver solutions that truly resonate with users.
Which aspects of a design do you focus more during designing?
During the entire design process, I primarily focus on two aspects. Firstly, in the initial stages, I dedicate significant attention to defining the problem through extensive research and data visualization. It's crucial for me to articulate a problem statement grounded in reality, rather than relying on conjecture. I aim to address genuine user needs and pain points, ensuring that my design solutions are rooted in real-world insights. Secondly, usability testing is an aspect that I prioritize greatly. Interaction design relies heavily on usability testing, and I place a strong emphasis on gathering authentic user feedback. Utilizing wireframes, mid-fidelity prototypes, and simulated user testing, I seek feedback from users and stakeholders to inform iteration and refinement. This iterative process of testing and updating is essential for ensuring that the final design meets user expectations and effectively addresses their needs.
What kind of emotions do you feel when you design?
When I design, I experience a variety of emotions that are integral to the creative process. Excitement: There's a natural thrill that comes with exploring new ideas and possibilities. During the initial stages of a project, I feel a sense of excitement as I brainstorm concepts and envision potential solutions. Empathy: As a user-centered designer, empathy plays a significant role in my work. Understanding the needs, desires, and challenges of users often evokes feelings of compassion and empathy towards their experiences. Satisfaction: There's immense satisfaction and a sense of responsibility that comes from knowing that my designs will impact users in the real world. Designing for Toyota vehicles, which are used in over a hundred countries worldwide, fills me with a deep sense of fulfillment and pride. Knowing that my work contributes to enhancing the driving experience for people globally is incredibly rewarding. Overall, designing is a deeply emotional journey that encompasses a range of feelings, from excitement and empathy to inspiration and profound satisfaction. These emotions serve as both motivators and guides, shaping my creative process and influencing the impact of my designs on the world.
What kind of emotions do you feel when your designs are realized?
When my designs are realized, I experience a mix of emotions that reflect both the culmination of my efforts and the beginning of a new phase in the design process. Satisfaction: There's a profound sense of satisfaction that comes from seeing my designs come to life. Knowing that my ideas have been transformed into tangible products or experiences brings a deep sense of fulfillment and accomplishment. Responsibility: With the realization of my designs comes a heightened sense of responsibility. I recognize the impact that my designs can have on users' lives, and I feel a strong obligation to ensure that they meet their needs effectively and responsibly. Determination: Realizing my designs also fuels my determination to continue gathering user feedback and iterating on the design. I'm committed to refining and improving my designs based on real-world usage and evolving user needs, ensuring that they remain relevant and impactful over time. Overall, seeing my designs realized elicits feelings of satisfaction, responsibility, and determination. It's a moment of validation for all the hard work and creativity invested in the design process, while also marking the beginning of a continuous journey of refinement and improvement.
What makes a design successful?
When my designs are realized, I experience a mix of emotions that reflect both the culmination of my efforts and the beginning of a new phase in the design process. With the realization of my designs comes a heightened sense of responsibility. I recognize the impact that my designs can have on users' lives, and I feel a strong obligation to ensure that they meet their needs effectively and responsibly. Realizing my designs also fuels my determination to continue gathering user feedback and iterating on the design. I'm committed to refining and improving my designs based on real-world usage and evolving user needs, ensuring that they remain relevant and impactful over time. Overall, seeing my designs realized elicits feelings of satisfaction, responsibility, and determination. It's a moment of validation for all the hard work and creativity invested in the design process, while also marking the beginning of a continuous journey of refinement and improvement.
When judging a design as good or bad, which aspects do you consider first?
When judging a design as good or bad, particularly in the realm of interaction design, I place significant emphasis on the user experience, drawing inspiration from my own perspective and experiences. Good design, especially in interaction design, doesn't necessarily aim to dazzle users with flashy elements or immediate visual impact. Instead, I believe that the power of interaction design lies in its ability to feel seamless, logical, and almost subconscious in operation. A good interaction design should be subtle, unobtrusive, and require minimal cognitive effort to navigate. In my work, I'm mindful of Toyota's reputation for reliability and the sizable market share it commands in the rental car industry. Viewing design through the lens of rental car users, who may not necessarily be Toyota owners, underscores the importance of considerations such as low learning curves, usability, and ease of use. When these users first interact with Toyota's in-car systems, it's crucial that they can intuitively navigate the interface with minimal effort, almost instinctively finding the functions they're seeking. This emphasis on low learning curves, usability, and subconscious interaction is particularly noteworthy and guides my evaluation of designs in terms of their effectiveness and impact on users.
From your point of view, what are the responsibilities of a designer for society and environment?
From my perspective, designers bear significant responsibilities towards both society and the environment, reflecting a commitment to ethical and sustainable design practices. Creating Inclusive Solutions: Designers have a responsibility to create solutions that are inclusive and accessible to all members of society, regardless of their background, abilities, or circumstances. This includes designing products, services, and experiences that cater to diverse user needs and promote social equity and inclusion. Promoting Sustainability: Designers play a crucial role in promoting sustainability and minimizing environmental impact throughout the design process. This involves considering the lifecycle of products, materials, and resources, and prioritizing eco-friendly practices such as recyclability, energy efficiency, and waste reduction. By incorporating sustainable principles into their designs, designers can help mitigate the environmental impact of consumer products and contribute to a more sustainable future. Advocating for Ethical Practices: Designers should advocate for ethical practices and uphold ethical standards in their work. This includes ensuring transparency, honesty, and integrity in all design processes, as well as respecting user privacy and data security. By prioritizing ethical considerations, designers can build trust with users and contribute to a culture of responsible design practice. Fostering Innovation for Social Good: Designers have the opportunity to leverage their skills and creativity to address pressing social and environmental challenges. By focusing on design solutions that address issues such as healthcare access, education, poverty alleviation, and environmental conservation, designers can make meaningful contributions to society and drive positive change. Engaging in Continuous Learning and Improvement: Designers should commit to ongoing learning and professional development to stay informed about emerging trends, technologies, and best practices in the field. This includes staying updated on advancements in sustainable design, social impact initiatives, and ethical frameworks, and integrating this knowledge into their design processes. Overall, designers have a multifaceted responsibility to contribute positively to society and the environment through their work. By embracing inclusive, sustainable, and ethical design practices, designers can help create a more equitable, environmentally conscious, and socially responsible world.
How do you think the "design field" is evolving? What is the future of design?
I believe the future of design is the direction all designers are actively exploring. From a technological standpoint, artificial intelligence is increasingly aiding designers in completing more foundational tasks, affording us more time and space to contemplate and delve into future designs. Technologies like Apple Vision Pro and other mixed reality devices continue to prompt us to rethink information display and user interfaces in the era of spatial computing, adding a whole new dimension to design. These trends led by technology are undeniably significant. Additionally, considering my experience in automotive UI/UX design, I see a particular relevance in these technological advancements. The integration of AI and mixed reality technologies opens up new avenues for creating seamless and immersive user experiences within automotive interfaces. As vehicles become more connected and autonomous, the role of design in shaping the user's interaction with these systems becomes increasingly crucial. Therefore, embracing these technological advancements allows us to envision and realize innovative solutions that enhance safety, convenience, and overall user satisfaction in automotive design. Moreover, from an environmental perspective, there's a growing emphasis on sustainability and inclusive design. These design trends are guiding us toward a brighter future. With a heightened awareness of environmental issues and the need for responsible consumption, designers are increasingly incorporating sustainable practices and materials into their designs. Inclusive design principles are also gaining traction, promoting solutions that cater to diverse user needs and abilities. By prioritizing sustainability and inclusivity, designers can create solutions that not only meet the needs of the present but also contribute to a more sustainable and equitable future.
Where does the design inspiration for your works come from? How do you feed your creativity? What are your sources of inspirations?
The design inspiration for my works often stems from the release of innovative technologies like Apple Vision Pro. I'm particularly inspired by the encouragement and inclusivity within Apple's ecosystem for software development, which I haven't seen to the same extent with previous devices like Quest and HoloLens. As a result, my design projects revolve around exploring applications for Apple Vision Pro. I believe the seamless integration between Apple Vision Pro and other Apple ecosystem devices like the iPhone opens up exciting possibilities for designers. I'm eager to see more designers delve into the possibilities of the spatial computing era. For me, the emergence of new technologies and devices serves as crucial inspiration and motivation to explore the field of interaction design further.
How would you describe your design style? What made you explore more this style and what are the main characteristics of your style? What's your approach to design?
I would describe my design style as pragmatic. I prioritize functionality and usability, focusing on whether a solution addresses real problems, adds value, and has been validated through usability testing, among other criteria. My exploration of this style is driven by a desire to create designs that genuinely meet user needs and enhance their experiences. The main characteristics of my style include a strong emphasis on user-centricity, attention to detail, and a rigorous testing and validation process. My approach to design is rooted in thorough research and analysis to identify user needs and pain points. I believe in taking a holistic view of the design process, from problem definition to solution implementation, ensuring that every decision is informed by user insights and testing feedback. Collaboration and iteration are key aspects of my approach, as I work closely with multidisciplinary teams to refine and optimize designs based on continuous feedback and evaluation. Ultimately, my goal is to create solutions that are not only functional and usable but also intuitive and impactful for users.
Where do you live? Do you feel the cultural heritage of your country affects your designs? What are the pros and cons during designing as a result of living in your country?
I currently reside in Detroit, Michigan, in the United States, and I frequently spend time in Dallas, Texas. My hometown is Shenyang, China. Undoubtedly, the cultural heritage of both China and the United States influences my designs in various ways. Living in the United States exposes me to a diverse range of cultural perspectives and design philosophies. I'm immersed in a society that values innovation, practicality, and user-centered design. This environment encourages me to explore new ideas, adopt modern technologies, and prioritize usability in my designs. Additionally, being in Detroit, a city known for its automotive industry, further fuels my passion for automotive design and technology. On the other hand, my Chinese heritage instills in me a deep appreciation for tradition, craftsmanship, and cultural symbolism. This influences my design aesthetic and approach, infusing my work with elements that reflect Chinese cultural values and aesthetics. There are both pros and cons to designing as a result of living in my country. On the positive side, the United States offers access to cutting-edge technologies, diverse talent pools, and robust design communities. This fosters innovation and collaboration, allowing me to push the boundaries of design and create impactful solutions. However, navigating cultural differences and preferences can sometimes present challenges, especially when designing for global markets. It requires sensitivity to cultural nuances and an understanding of diverse user behaviors and preferences. Overall, my experiences living in both China and the United States have enriched my design perspective and influenced the way I approach and conceptualize designs, ultimately contributing to more thoughtful and culturally resonant solutions.
How do you work with companies?
I work at Toyota Motor North America, I adhere to a user-centric design approach, ensuring solutions align closely with brand objectives while prioritizing outstanding user experiences. This involves extensive user research to understand diverse needs and preferences. At Toyota, I collaborate closely with cross-functional teams, including 3D and animation designers, and human-machine interface engineers, fostering exceptional automotive multimedia systems. Continuous improvement is key, with prompt feedback gathering and adjustments to remain aligned with development goals. I'm dedicated to integrating the latest technology, like advanced interaction and augmented reality, into designs, enhancing competitiveness and user experience. In embodying Toyota's values, I convey innovation, reliability, and user care through design language and interaction methods. Moreover, Toyota's in-house frontend developers significantly boost design delivery efficiency. Our collaboration ensures seamless communication, translating concepts into polished interfaces efficiently, facilitating rapid iteration, and reducing the risk of misinterpretation. In summary, this integrated approach maximizes efficiency, accelerates time to market, and ensures the successful realization of our design vision at Toyota.
What are your suggestions to companies for working with a designer? How can companies select a good designer?
When working with designers, companies should prioritize clear communication, mutual respect, and a collaborative mindset. Here are some suggestions for companies: Clear Communication: Establish open and transparent communication channels to ensure that both parties understand project goals, expectations, timelines, and deliverables. Collaborative Approach: Foster a collaborative environment where designers can freely share ideas, provide feedback, and contribute to the creative process. Encourage cross-functional collaboration to leverage diverse perspectives and expertise. Respect for Expertise: Recognize and respect the expertise of designers in their respective fields. Trust their creative judgment and allow them the autonomy to explore innovative solutions. Feedback Mechanism: Implement a feedback mechanism that allows for constructive feedback throughout the design process. Regular check-ins and reviews can help ensure that the project stays on track and meets stakeholders' expectations. Value Alignment: Select designers whose values and design philosophy align with the company's mission and objectives. Look for designers who demonstrate a passion for their craft and a commitment to delivering high-quality work. To select a good designer, companies can consider the following factors: Portfolio: Review the designer's portfolio to assess the quality and diversity of their work. Look for projects that demonstrate creativity, problem-solving skills, and a strong understanding of user needs. Experience: Evaluate the designer's experience in relevant industries or projects. Consider their track record of successful collaborations and their ability to adapt to different design challenges. Collaboration Skills: Assess the designer's ability to collaborate effectively with cross-functional teams and stakeholders. Look for strong communication skills, adaptability, and a collaborative mindset. References and Recommendations: Seek out references and recommendations from previous clients or colleagues who have worked with the designer. Feedback from trusted sources can provide valuable insights into the designer's strengths and work ethic. Cultural Fit: Consider the designer's cultural fit with the company's values, work culture, and team dynamics. Look for designers who share similar values and can integrate seamlessly into the company's workflow. By prioritizing clear communication, collaboration, and alignment of values, companies can establish successful partnerships with designers and achieve their design goals effectively.
Can you talk a little about your design process?
Here's my design process, incorporating relevant design theories and principles: Research and Discovery (Informed by Design Thinking): I start by empathizing with users to understand their needs and pain points, a fundamental principle of Design Thinking. This involves conducting qualitative and quantitative research, such as user interviews and contextual inquiries, to gather insights into user behaviors and preferences. Define Design Goals (Aligned with Human-Centered Design): Drawing from Human-Centered Design principles, I define clear design goals that prioritize the needs and desires of end-users. By focusing on human needs and experiences, I ensure that design solutions are meaningful, usable, and valuable to users. Ideation and Concept Development (Inspired by Divergent Thinking): I employ divergent thinking techniques to generate a wide range of ideas and explore diverse design solutions. This creative process encourages brainstorming, sketching, and rapid prototyping to explore multiple possibilities and uncover innovative solutions. Prototyping and Testing (Based on Usability Principles): Following usability principles, I create low-fidelity and high-fidelity prototypes to simulate user interactions and gather feedback. Usability testing, heuristic evaluations, and cognitive walkthroughs help identify usability issues and refine the user experience. Iteration and Refinement (Driven by Agile Methodology): Inspired by Agile Methodology, I embrace an iterative approach to design, prioritizing flexibility, adaptability, and rapid iteration. Through iterative cycles of design, feedback, and refinement, I continuously improve the design solution to better meet user needs and project requirements. Implementation and Delivery (Informed by Lean UX): In alignment with Lean UX principles, I emphasize collaboration, minimal viable products (MVPs), and iterative delivery. By working closely with development teams and stakeholders, I ensure efficient implementation of design solutions while maintaining focus on user value and business goals. Evaluation and Optimization (Informed by User-Centered Design): Drawing from User-Centered Design principles, I conduct post-launch evaluations to assess the effectiveness of the design solution. User feedback, usability metrics, and A/B testing results inform iterative improvements and optimizations to enhance the user experience over time. By integrating these theoretical frameworks and principles into my design process, I strive to create holistic, user-centric design solutions that address real-world challenges and deliver meaningful value to users and stakeholders alike.
What are 5 of your favorite design items at home?
Here are some insights into the design elements I have at home: Nest Thermostat: The Nest Thermostat serves as the central control hub for your home's temperature, showcasing a blend of minimalist design and advanced functionality. Its intuitive interface and smart features align with the principles of emotional design, offering both practicality and aesthetic appeal. HomePod: Apple's HomePod seamlessly integrates into your home environment, offering high-fidelity audio and smart home capabilities. Its sleek, cylindrical design and premium materials contribute to its visual appeal, while its immersive sound quality enhances the ambiance of any room. Samsung's "The Frame" TV: Samsung's "The Frame" TV blurs the line between technology and art, seamlessly transforming into a piece of artwork when not in use. Its slim profile and customizable bezels allow it to blend harmoniously with your home decor, while its Art Mode feature displays a curated selection of paintings and photographs, adding a touch of sophistication to your living space. Acrylic Painting Canvas: The acrylic painting canvas serves as a creative outlet, allowing you to express yourself artistically and add a personal touch to your home. Its blank surface invites experimentation and exploration, offering endless possibilities for self-expression and artistic innovation. Nespresso Coffee Machine: The Nespresso coffee machine combines sleek design with gourmet coffee-making capabilities, offering a luxurious and convenient coffee experience. Its compact size and modern aesthetic make it a stylish addition to any kitchen, while its user-friendly interface and customizable settings ensure a perfect cup of coffee every time.
Can you describe a day in your life?
here's a glimpse into a typical day in my life: Around 8:00 AM, I wake up and start my day with a nutritious breakfast, preparing myself for work. Typically, I engage in remote work from home, although occasionally I may head to the office for UX Kaizen activities, usability testing sessions, or test-driving new and competitor vehicles. The company provides lunch around noon, allowing me to refuel and recharge for the rest of the day. In the afternoon, I focus on individual tasks, attend meetings, or collaborate with colleagues on ongoing projects. After work, I sometimes explore new restaurants with friends, enjoying the opportunity to unwind and socialize. Badminton and swimming are my preferred forms of exercise, and I often indulge in a game or swim after dinner. Upon returning home, I take a refreshing shower before indulging in my passion for acrylic painting, using this creative outlet to unwind and express myself artistically. Finally, I wind down for the evening, reflecting on the day's events before heading to bed, ready to tackle whatever tomorrow may bring.
Could you please share some pearls of wisdom for young designers? What are your suggestions to young, up and coming designers?
Hey there, young designers! Here are a few nuggets of wisdom to keep in mind: Stay Curious: Dive into the news, especially stuff that tickles your fancy. Whether it's design trends, tech breakthroughs, or just what's happening in the world, staying curious keeps your creative juices flowing. Tech It Up: Don't shy away from new tech! Whether it's AR, AI, or the next big thing, give it a spin. Who knows, it might just revolutionize your design game. Hang Out and Team Up: Designing is cool, but designing with pals is even cooler. Connect with fellow creatives, swap ideas, and watch your designs reach new heights. So, keep those eyes peeled, stay open to new tech, and don't forget to mix and mingle with fellow design enthusiasts. The journey's just as fun as the destination!
From your perspective, what would you say are some positives and negatives of being a designer?
On the sunny side: Creative Thrills: Kicking off a new project is like diving into an adventure. It's all about exploring new ideas and bringing them to life. Talk about a thrill ride! Decent Dough: Design gigs often come with a sweet paycheck. Plus, if you've got the skills, you can land some pretty cushy gigs. Now, onto the not-so-sunny side: Talent Tango: Climbing the career ladder in design isn't just about skills; it's also about that elusive thing called talent. Plus, you'll need a heap of soft skills to boot. Skill Gap: Designers might not get much schooling in the business, management, or economics realms. But in the corporate world, those skills can be key to climbing the career ladder. So, while design life comes with its fair share of ups and downs, it's all part of the ride!
What is your "golden rule" in design?
My "golden rule" in design? It's simple: empathy. Design isn't just about making things look pretty; it's about understanding the people who'll be using those things. When you put yourself in their shoes, you can create experiences that truly resonate and make a difference. That's the magic of empathy in design.
What skills are most important for a designer?
For a designer, research skills are paramount. Being able to conduct thorough research enables designers to uncover insights, identify problems, and define the challenges they need to address. Moreover, in the context of the Double Diamond model, understanding how to discover the underlying needs and pain points of users is crucial for successful design outcomes. Additionally, skills in problem-solving, ideation, prototyping, and delivery are essential for effectively translating insights into tangible design solutions that meet user needs and expectations.
Which tools do you use during design? What is inside your toolbox? Such as software, application, hardware, books, sources of inspiration etc.?
In my design toolbox, I primarily rely on digital tools and software to facilitate the design process. Figma serves as my go-to platform for collaborative design, allowing me to create, prototype, and iterate on designs seamlessly. Adobe Photoshop and Adobe Illustrator are essential for graphic design and creating visual assets, while Adobe Premiere Pro and After Effects are used for video editing and motion graphics, respectively. Additionally, Sketch and InVision are valuable for interface design and prototyping. Beyond software, I draw inspiration from various sources such as design blogs, industry publications, and online communities. Books on design theory and human-computer interaction also play a significant role in shaping my understanding and approach to design. Moreover, I stay updated on emerging trends and technologies in the automotive and digital design industries, which often inspire new ideas and solutions in my work.
Designing can sometimes be a really time consuming task, how do you manage your time?
In a large enterprise like Toyota, managing time efficiently in the design process involves close collaboration with multiple stakeholders. Typically, we work closely with product managers and project managers who oversee budgets and timelines. Exceptional product managers excel at proactive coordination with designers and developers, ensuring smooth communication and collaboration throughout the project lifecycle. By anticipating potential challenges and aligning efforts in advance, we strive to meet project timelines effectively. Moreover, if we encounter instances where timelines aren't met, we conduct thorough post-mortems. These sessions allow us to reflect on what went wrong, identify areas for improvement, and establish robust mechanisms or systems to prevent similar issues from arising in the future. This commitment to continuous improvement ensures that we optimize our processes and deliver high-quality results consistently.
How long does it take to design an object from beginning to end?
The duration of designing an object varies significantly depending on the scope and complexity of the project. In my professional experience, larger projects, such as the design and development of a central control system for automobiles, can span anywhere from two to three years. These projects involve extensive research, iterative design processes, and thorough testing to ensure a seamless user experience. On the other hand, for personal creative projects, the timeline is often shorter. These projects typically range from two weeks to two months to complete. The shorter timeline allows for more experimentation and agility in the design process, resulting in quicker iterations and faster realization of ideas. Overall, the duration of designing an object can vary based on the project's requirements, objectives, and resources available.
What is the most frequently asked question to you, as a designer?
As a designer, the most frequently asked question I receive is often along the lines of "What do you design?" My usual response is that I design automobiles, although in reality, my role involves contributing to specific aspects of the design process rather than overseeing the entire project. It's a common misconception, but I always take the opportunity to clarify and share insights into the particular areas of design I focus on within the automotive industry.
What was your most important job experience?
It's quite challenging to single out one particular experience as the most pivotal, given the diverse nature of each project I've been involved in. However, if pressed to choose, I'd highlight my contribution to the design of the digital dashboards for the Bronco and Bronco Sport models. This endeavor afforded me a profound insight into the intricate design principles and standards within automotive dashboard design, encompassing elements like the placement of warning indicators, Rimblock considerations, and more. This experience significantly deepened my passion for the automotive industry and propelled my career trajectory within this dynamic field.
Who are some of your clients?
My clients primarily include Toyota and Lexus vehicle owners, purchasers, as well as renters, drivers, and passengers, spanning across nearly every country worldwide.
What type of design work do you enjoy the most and why?
I find myself particularly drawn to UX design, which constitutes about 80% of my current workload, compared to the remaining 20% dedicated to UI design. The reason behind my preference lies in the intricate logic and functionality mapping inherent to UX work. For me, optimizing user interactions, especially in the context of driving, holds immense potential for enhancing safety. Streamlining processes and reducing unnecessary steps can make a significant difference in ensuring user safety while on the road. Therefore, I derive great satisfaction from and willingly undertake UX-related tasks.
What are your future plans? What is next for you?
My future aspirations in design include advancing further in my career path to roles such as Design Manager, Design Director, and perhaps even Creative Director. Looking decades ahead, I envision establishing my own brand in the recreational vehicle (RV) industry, designing vehicles that encapsulate my unique vision and design philosophy.
Do you work as a team, or do you develop your designs yourself?
In my professional endeavors, teamwork plays a pivotal role. Collaborating with cross-functional teams allows for a diverse range of perspectives and expertise to inform the design process. At Toyota, for instance, we benefit from in-house software developers, facilitating seamless communication and ensuring the feasibility of design concepts. However, outside of work, I also engage in solo design exploration, where I have the freedom to experiment and delve into personal projects autonomously.
Do you have any works-in-progress being designed that you would like to talk about?
We're currently engaged in the development of the next-generation Toyota multimedia system, building upon the foundation laid by the 21st-century multimedia platform. Our goal is to deliver a more seamless and immersive user experience for drivers and passengers alike. While I can't divulge further details at this stage, I'm excited about the potential of our design, and I look forward to sharing it with everyone in the coming year or two.

Designer of the Day Interview with Jiayi Chen

Could you please tell us about your experience as a designer, artist, architect or creator?
Absolutely, I'd love to share my journey as a designer. With over 4 years of experience in the UX design industry, I've had the privilege of working with renowned companies such as Toyota Motor North America and collaborating with clients from various sectors. My educational background includes a Master's degree in Interactive Design from the Savannah College of Art and Design, where I honed my skills in user experience research and translating ideas into reality through UI element building. Throughout my career, I've been dedicated to pushing the boundaries of automotive UI/UX design, specializing in creating intelligent interactive experiences for vehicles. My meticulous attention to detail and commitment to delivering exceptional solutions have been instrumental in shaping user experiences in cars. I've had the opportunity to work on projects ranging from designing center stack infotainment systems to crafting augmented reality heads-up displays, always striving to prioritize user experience and safety in every design decision. It's been a fulfilling journey, and I'm excited to continue pushing the boundaries of design innovation in the automotive industry and beyond.
How did you become a designer?
Certainly, I'd be delighted to provide more insight into my background in art and design. My fascination with automobiles dates back to my childhood, where I developed a keen interest in cars. I practically knew every car model on the road, and encountering unfamiliar brands would fill me with excitement. As early as middle school, I started subscribing to automotive magazines monthly, immersing myself in the world of automotive design. During my formative years, I aspired to become an automotive stylist, fueled by my passion for shaping the future of automobiles. However, my perspective began to shift during my undergraduate studies when I was introduced to the realm of digital media. It was then that I realized the evolving trajectory of the automotive industry, moving beyond mere aesthetics to embrace trends in intelligence, automation, and multimodal interaction. This realization ignited a profound interest in automotive interior interaction and user experience design. Throughout my graduate studies, I witnessed the proliferation of smart devices, from wearable tech to mixed reality headsets, and the integration of various interactive interfaces within vehicle interiors. Exploring the challenges posed by designing for different-sized, intelligent surfaces further solidified my desire to pursue a career as an automotive UI/UX designer. My journey has been a fusion of childhood passion, academic exploration, and professional growth, all converging towards a singular goal: to craft immersive and user-centric experiences within the automotive realm.
What are your priorities, technique and style when designing?
My design philosophy revolves around several core principles that I consider integral to my practice. Firstly, I prioritize user experience, ensuring that every design decision enhances usability, safety, and accessibility. Secondly, I strive for innovation by integrating the latest technology and trends into my designs, pushing boundaries and creating unique solutions that prioritize user safety and well-being. Thirdly, I place a strong emphasis on empathy and human-centered design, ensuring that my designs address real user needs and challenges, fostering a sense of connection and understanding between the user and the product. In terms of technique and style, I employ a versatile approach that combines digital tools with hands-on methods. I start with sketching and ideation sessions to explore concepts and iterate quickly, ensuring that safety considerations are embedded from the outset. I then transition to digital tools such as Figma, Adobe Creative Suite, and CAD software to develop detailed designs and prototypes, incorporating safety features and considerations throughout the process. I also leverage computer-aided design and renderings to visualize concepts and communicate ideas effectively, ensuring that safety is prioritized at every stage of the design process. When approaching a new project, I begin by conducting thorough research to understand user needs, market trends, and project objectives, with a particular focus on safety requirements. I collaborate closely with cross-functional teams, including engineers, marketers, and stakeholders, to gather insights and define project goals, ensuring that safety considerations are integrated into every aspect of the design. From there, I follow a structured design process, from concept development to prototyping and testing, meticulously ensuring that safety standards are met and exceeded.
Which emotions do you feel when designing?
When I embark on a design project, my emotions are multifaceted and deeply intertwined with the core principles that guide my work. Firstly, there's a profound sense of responsibility and commitment to ensuring the safety and well-being of the end users. This responsibility serves as a guiding light throughout the design process, influencing every decision and iteration to prioritize user safety above all else. Simultaneously, I experience a deep sense of empathy and compassion towards the users whose lives will be impacted by the design. This empathetic perspective drives me to understand their needs, desires, and pain points on a deeper level, leading to the creation of solutions that resonate with them on a personal and emotional level. Throughout the design journey, I find myself oscillating between moments of exhilaration and contemplation. The initial ideation phase is filled with excitement and anticipation as I explore new concepts and possibilities, fueled by a sense of curiosity and wonder. However, as the project progresses, there's a shift towards introspection and focus, as I meticulously refine and iterate on the design to ensure it meets the highest standards of quality and usability. Ultimately, the most rewarding aspect of designing is the opportunity to positively impact people's lives and create meaningful experiences that enhance their daily routines. Whether it's designing a safer, more intuitive automotive interface or crafting a user-friendly digital platform, the sense of fulfillment that comes from knowing I've made a difference is unparalleled.
What particular aspects of your background shaped you as a designer?
My passion for automotive design and interactive experiences has been the driving force behind my journey as an automotive UI/UX designer. It's this deep-seated interest that fuels my sense of purpose and fulfillment in crafting immersive and user-centric experiences within vehicle interiors. Every day, I am fortunate to be doing what I love, delving into the intricacies of automotive design and user experience. This genuine enthusiasm not only motivates me to continually push the boundaries of innovation but also infuses my work with a sense of purpose and meaning. While effective communication, aesthetic sensibility, and attention to detail are undoubtedly crucial in my role, it is my unwavering passion for automotive design and interactive experiences that truly propels me forward. It's this passion that allows me to approach each project with enthusiasm, creativity, and a deep-seated commitment to delivering exceptional results.
What is your growth path? What are your future plans? What is your dream design project?
My growth path involves aspiring to become a design director or creative lead within the RV brand, focusing on shaping the future of automotive interior design. This entails spearheading innovative projects that redefine the user experience within vehicles, incorporating cutting-edge technology and ergonomic principles to enhance safety, comfort, and overall satisfaction for passengers. One of my dream design projects is to lead the development of the next generation of RV interiors, integrating seamlessly connected and intelligent features that elevate the travel experience for adventurers and explorers. My future plans revolve around continually challenging myself to innovate and make a meaningful impact in the automotive design industry, driving positive change and inspiring others to push the boundaries of creativity and functionality in design.
What are your advices to designers who are at the beginning of their career?
My advice to designers who are at the beginning of their career is to remain curious, humble, and resilient. It's essential to stay open to learning and to constantly seek out new challenges and opportunities for growth. Here are a few specific pieces of advice: Embrace Failure: Understand that failure is a natural part of the learning process. Don't be afraid to take risks and make mistakes, as they often lead to valuable insights and growth. Seek Feedback: Actively seek feedback from mentors, colleagues, and peers. Constructive criticism can help you identify areas for improvement and refine your skills. Build a Diverse Skill Set: Don't limit yourself to one area of design. Explore different disciplines and technologies to broaden your skill set and become a more versatile designer. Network: Networking is crucial in the design industry. Attend industry events, join professional organizations, and connect with other designers to expand your network and learn from others' experiences. Stay Inspired: Keep yourself inspired by regularly exposing yourself to new ideas, trends, and influences. Whether it's through books, podcasts, workshops, or exhibitions, seek out sources of inspiration that fuel your creativity and passion for design. Remember that success in design is a journey, not a destination. Stay patient, persistent, and passionate, and never stop striving to improve and evolve as a designer.
You are truly successful as a designer, what do you suggest to fellow designers, artists and architects?
Drawing from my own experiences, I believe that embracing humility is key to sustained success in the design field. Regardless of our achievements, there's always more to learn and new perspectives to consider. By remaining open-minded and receptive to feedback, we not only foster personal growth but also contribute to a culture of collaboration and innovation within the design community. So, my advice to fellow designers is this: stay humble, keep learning, and never underestimate the power of continuous improvement.
What is your day to day look like?
My typical day starts around 8 a.m. I begin with breakfast, then prepare for work. Usually, I work remotely from home. If I head into the office, I engage in activities like UX Kaizen sessions, testing interface usability, or even test driving newly released vehicles, including competitors' models. The company provides lunch around noon. In the afternoon, I tackle various tasks, attend meetings, and sometimes explore new restaurants with friends after work. Badminton and swimming are my favorite sports, so I often play a game or swim after dinner. Finally, I unwind by taking a shower and indulging in some acrylic painting before calling it a day.
How do you keep up with latest design trends? To what extent do design trends matter?
Staying updated with the latest design trends is essential in the ever-evolving field of design. While I value staying informed about current trends, I also believe in maintaining a balance with my own personal design style. My goal is to create designs that are not only aesthetically pleasing but also timeless and reflective of my unique vision as a designer. I approach design trends as sources of inspiration rather than strict guidelines to follow. By observing trends across various industries, attending design conferences, and exploring design publications, I gain insights into emerging patterns and techniques. However, I always filter these trends through my own creative lens, integrating elements that resonate with my design philosophy and the specific needs of each project. Ultimately, the most important aspect is to create designs that are innovative, functional, and meaningful to the end user. While trends can provide valuable inspiration, the core principles of design, such as usability, sustainability, and human-centeredness, remain paramount in my approach.
How do you know if a product or project is well designed? How do you define good design?
Determining whether a product or project is well-designed involves evaluating various aspects that contribute to its overall effectiveness and impact. For me, good design is characterized by several key factors: Functionality: A well-designed product or project should fulfill its intended purpose efficiently and effectively. It should address the needs and preferences of its users while offering practical solutions to their problems. User Experience: Good design prioritizes the user experience, ensuring that interactions with the product or project are intuitive, seamless, and enjoyable. It considers factors such as ease of use, accessibility, and emotional engagement to create meaningful experiences for users. Aesthetics: Visual appeal plays a crucial role in good design. It involves striking a balance between form and function, incorporating elements of beauty, harmony, and elegance to enhance the overall user experience. Innovation: Good design pushes the boundaries of creativity and innovation, offering fresh perspectives and novel solutions to existing challenges. It embraces new technologies, materials, and approaches to design, driving progress and evolution in the field. Sustainability: A well-designed product or project considers its environmental impact and promotes sustainability throughout its lifecycle. It prioritizes eco-friendly materials, manufacturing processes, and disposal methods to minimize harm to the planet. When evaluating the quality of a design, I look for coherence, consistency, and attention to detail. I assess whether the design effectively communicates its intended message or function, whether it resonates with its target audience, and whether it stands the test of time. Additionally, I consider feedback from users and stakeholders, iterating and refining the design based on their insights and suggestions. Common mistakes to avoid in design include prioritizing style over substance, neglecting user needs, overcomplicating designs, and disregarding sustainability. By focusing on the core principles of functionality, user experience, aesthetics, innovation, and sustainability, designers can create designs that are not only visually appealing but also meaningful, impactful, and enduring.
How do you decide if your design is ready?
Determining if a design is ready involves a blend of intuition, experience, and objective evaluation. While perfection may be an ideal, particularly in terms of user experience, there's always room for optimization. Take, for instance, my A' Design Award-winning project, the Mukden Palace Experience. Although it's not a comprehensive UX project, its innovation lies in being the first Vision Pro-based award-winning project. This innovation is pivotal as it sets a precedent for future visionary designers, paving the way for groundbreaking advancements. Therefore, for me, when I perceive a design to hold certain societal significance and influence, it's deemed ready for implementation. Here are some key indicators signaling readiness: Meeting Objectives: The design effectively addresses established goals and requirements, fulfilling its intended purpose and meeting user needs. User Testing and Feedback: Iterative testing and feedback loops validate design decisions and identify areas for improvement. Consistent alignment with desired outcomes signals readiness. Iterative Refinement: Iterative refinement leads to optimizations, ensuring the design aligns closely with project objectives and user needs. Alignment with Brand and Guidelines: Designs must align with brand identity and guidelines, maintaining consistency across all touchpoints. Intuition and Gut Feeling: Seasoned designers rely on intuition, recognizing when a design feels complete and cohesive after investing time and effort. While acknowledging that there's no perfect design, recognizing a design's societal significance and potential impact plays a crucial role in determining its readiness for implementation.
What is your biggest design work?
My most significant design endeavor thus far is my involvement in the development of Toyota's 2024 Multi-media System. While this design has yet to be released, its anticipated impact spans over a hundred countries and regions worldwide. This project holds particular importance to me as it marks my inaugural undertaking since joining Toyota. My aspiration is to enhance the user experience for Toyota owners, ensuring seamless digital experiences while prioritizing driving safety. The project's significance lies in its potential to revolutionize the way users interact with in-car technology, offering intuitive interfaces and advanced functionalities. As a designer, being part of such a groundbreaking initiative is immensely rewarding, knowing that my contributions will directly impact the lives of Toyota drivers globally. One of the key aspects of this project is its focus on integrating cutting-edge technology with user-centric design principles. We aim to create a system that not only meets the evolving needs of users but also anticipates their future expectations. This requires meticulous attention to detail, extensive user testing, and continuous refinement to ensure optimal performance and usability. Undoubtedly, this project presents numerous challenges, ranging from technical complexities to ensuring seamless integration with existing vehicle systems. However, overcoming these challenges fuels my passion for design, driving me to push boundaries and deliver exceptional solutions. While I am excited about the potential impact of the 2024 Multi-media System, I am also looking forward to future projects that will further elevate the user experience in the automotive industry.
Who is your favourite designer?
If I had to pick a favorite designer, it would undoubtedly be Dieter Rams. His minimalist approach to design and emphasis on functionality have had a profound influence on my own design philosophy. Rams' timeless creations for Braun and his Ten Principles of Good Design continue to resonate with designers worldwide. His ability to blend form and function seamlessly, creating products that are both aesthetically pleasing and highly functional, is truly inspiring. If given the chance to converse with a deceased designer, I would choose to speak with Steve Jobs. While primarily known as a tech visionary, Jobs' design sensibilities played a crucial role in shaping the modern digital landscape. His relentless pursuit of perfection and emphasis on user experience revolutionized industries beyond just technology. Learning from his insights into design, innovation, and business would be invaluable. In terms of iconic designers, it's hard to overlook the contributions of figures like Charles and Ray Eames, Frank Lloyd Wright, and Coco Chanel. Each has left an indelible mark on their respective fields, redefining design and pushing the boundaries of creativity. Overall, I admire designers who not only create beautiful objects but also prioritize functionality, sustainability, and user experience. Those who challenge conventions, push boundaries, and leave a lasting legacy inspire me the most.
Would you tell us a bit about your lifestyle and culture?
Growing up in Shenyang, China, I was deeply influenced by the rich history and cultural heritage of my hometown. One of my most memorable projects was designing for the Palace Museum, a treasure trove of Chinese history and art. This experience allowed me to connect with my roots and contribute to preserving and showcasing our cultural legacy. Currently, I split my time between Detroit and Dallas, two cities with distinct cultural landscapes and design influences. In Detroit, I'm inspired by the city's resilience and its vibrant arts scene, while in Dallas, I'm immersed in a dynamic business environment and cutting-edge design trends. My bicultural background and exposure to diverse cities have shaped my design philosophy, emphasizing the importance of cultural context and community engagement in my work. These experiences have enriched my understanding of design's role in society and reinforced my commitment to creating meaningful and impactful experiences for people from all walks of life.
Would you tell us more about your work culture and business philosophy?
My work culture and business philosophy revolve around collaboration, innovation, and a relentless pursuit of excellence. I believe in fostering an environment where creativity flourishes and diverse perspectives are valued. Communication and transparency are key pillars of my work culture, ensuring that everyone on the team feels heard and empowered to contribute their best ideas. While I often work independently on design exploration and ideation, I also collaborate closely with cross-functional teams, including engineers, developers, and marketers, to bring projects to fruition. I believe in the power of teamwork and recognize that the best solutions often emerge from collective effort and brainstorming. When selecting business partners or hiring team members, I prioritize qualities such as passion, creativity, and a strong work ethic. I look for individuals who are not only skilled in their craft but also share my commitment to delivering exceptional results and exceeding client expectations. Integrity, adaptability, and a willingness to embrace challenges are also important traits that I value in my colleagues. In terms of job responsibilities, my role as a designer encompasses various tasks, including user research, concept development, prototyping, and iteration. I am responsible for ensuring that designs align with user needs, business goals, and brand objectives, while also meeting technical requirements and industry standards. The core challenges of my profession often revolve around balancing creativity with practicality, navigating complex design constraints, and staying abreast of evolving technologies and design trends. As a designer, it's essential to remain adaptable, resilient, and open-minded in the face of these challenges, continually seeking opportunities for growth and learning. Overall, I believe that a good designer, artist, or architect should possess a combination of technical skills, creativity, empathy, and a strong attention to detail. They should be able to think critically, problem-solve effectively, and communicate their ideas clearly and persuasively. Additionally, a passion for continuous improvement and a genuine desire to make a positive impact through design are qualities that set exceptional designers apart.
What are your philanthropic contributions to society as a designer, artist and architect?
As a designer, I believe in using my skills and talents to give back to the community and contribute to positive social change. One way I do this is by engaging in pro bono design work for nonprofit organizations or community initiatives that align with my values and passions. By offering my design expertise to worthy causes, I can help amplify their impact and raise awareness for important issues. In addition to pro bono work, I also seek opportunities to mentor and support young designers, artists, and architects through design events, conferences, and educational programs. I believe in the importance of nurturing the next generation of creative talent and providing them with guidance, resources, and networking opportunities to help them succeed in their careers. Furthermore, I actively participate in design events and conferences, both as a speaker and attendee, where I share insights, experiences, and best practices with fellow professionals and aspiring designers. These events not only allow me to stay connected to the design community but also provide a platform for me to support and advocate for the advancement of design as a whole. Overall, my philanthropic contributions to society as a designer stem from a genuine desire to use design as a force for good and make a positive impact on the world around me. Whether it's through pro bono work, mentorship, or participation in design initiatives, I strive to leverage my skills and expertise to create meaningful change and inspire others to do the same.
What positive experiences you had when you attend the A’ Design Award?
Participating in the A’ Design Award was truly a rewarding experience for me on multiple levels. Firstly, it provided me with valuable recognition and exposure within the design community and beyond. Being acknowledged for my work by esteemed professionals and peers served as a significant validation of my skills and creativity, boosting my confidence and motivation as a designer. Secondly, the A’ Design Award platform offered me the opportunity to showcase my projects to a global audience, helping to elevate my visibility and credibility within the industry. The extensive publicity and media coverage generated by the award further amplified the reach of my work, opening up new opportunities for collaboration and professional growth. Lastly, the feedback and insights received from the jury and fellow participants were invaluable in terms of refining my design process and pushing the boundaries of my creativity. Engaging with diverse perspectives and constructive criticism allowed me to gain fresh perspectives on my work and identify areas for improvement, ultimately contributing to my development as a designer. Participating in design awards and competitions offers several benefits for designers. Firstly, it provides a platform for recognition and exposure, helping to increase visibility and credibility within the industry. Secondly, it offers opportunities for networking and collaboration with other professionals and organizations, fostering connections that can lead to new projects and opportunities. Finally, it serves as a catalyst for personal and professional growth, encouraging designers to push their creative boundaries and strive for excellence in their work. As for being named the Designer of the Day, it's truly an honor and a privilege. It's a wonderful opportunity to share my journey, insights, and experiences with a wider audience, and to inspire aspiring designers to pursue their passion and dreams. I'm grateful for the recognition and support from the A’ Design Award community, and I look forward to continuing my journey as a designer with enthusiasm and dedication.

Extended Interview with Jiayi Chen

Could you please tell us about your experience as a designer, artist, architect or creator?
Certainly! I am currently an UI/UX Designer at Toyota Motor North America. My journey as a designer began with a deep-rooted passion for automobiles and technology. Growing up, I was fascinated by the intricate designs of cars and the seamless integration of technology within their interiors. This early interest sparked my curiosity about the intersection of design, user experience, and technology in the automotive industry. I pursued my education in Interactive Design, earning a Master's degree from the Savannah College of Art and Design (SCAD) and a Bachelor's degree in Digital Media. These academic experiences equipped me with a solid foundation in design principles, user experience research, and digital media technologies. During my studies, I had the opportunity to collaborate on various design projects, including user interface design for automotive applications and interactive experiences. These hands-on experiences allowed me to explore different facets of design and hone my skills in creating intuitive and engaging user interfaces. Additionally, I conducted in-depth research projects for companies like Ford Motor Company, focusing on optimizing user experiences for digital platforms. This practical experience deepened my understanding of user-centered design methodologies and the importance of empathizing with end-users throughout the design process. Overall, my education in Interactive Design provided me with the tools and knowledge necessary to embark on a fulfilling career in automotive UI/UX design, where I could blend my passion for cars with my expertise in creating seamless digital experiences for users.
How did you become a designer?
My motivation to design stems from a combination of passion, curiosity, and a desire to make a positive impact on people's lives. From a young age, I've been captivated by the world of design, particularly in the automotive realm. The prospect of shaping the future of transportation and enhancing the way people interact with technology within vehicles has always been incredibly inspiring to me. Becoming a designer was a natural progression for me, fueled by a deep-rooted interest in automobiles and a fascination with user experience design. I was drawn to the idea of using my creativity and technical skills to craft innovative solutions that seamlessly integrate form and function, ultimately improving the way users interact with products and systems. Moreover, design allows me to channel my creativity and problem-solving abilities into tangible solutions that address real-world challenges. Whether it's creating intuitive user interfaces for in-car multimedia systems or envisioning immersive experiences for augmented reality displays, I find fulfillment in the process of bringing ideas to life and shaping the future of automotive design. Ultimately, the opportunity to blend my passion for technology with my love for design, coupled with the potential to positively impact the lives of others, serves as a driving force behind my career as a designer.
What are your priorities, technique and style when designing?
I wholeheartedly chose to become a designer. It was a decision driven by my passion for creativity, technology, and the desire to make a meaningful impact through design. From a young age, I was deeply fascinated by the world of design, particularly in the realm of automotive design and user experience. This passion led me to pursue education and career opportunities in the field of design, where I've been able to channel my interests and talents into meaningful projects and collaborations. Designing isn't just a profession for me; it's a calling that allows me to blend my interests and skills in a way that feels truly fulfilling.
Which emotions do you feel when designing?
I specialize in automotive UI/UX design, focusing on creating intuitive and immersive experiences for users within vehicle interiors. My expertise extends to designing digital interfaces for center stack infotainment systems, digital clusters, rear-seat entertainment systems, and augmented reality heads-up displays. While I thoroughly enjoy automotive design, I'm also keen on exploring opportunities to expand my design horizons. I'm particularly interested in delving deeper into the realm of emerging technologies such as autonomous vehicles, electric mobility, and smart city infrastructure. Additionally, I'm passionate about incorporating sustainability and eco-friendly design principles into my work, aiming to contribute positively to environmental conservation efforts through innovative design solutions.
What particular aspects of your background shaped you as a designer?
To become a design legend takes dedication, perseverance, and a continuous pursuit of excellence. For young designers aspiring to make their mark in the industry, I would advise focusing on honing their craft, staying curious, and never ceasing to learn and evolve. It's essential to embrace challenges as opportunities for growth, seeking inspiration from various sources, and cultivating a deep understanding of both traditional design principles and emerging technologies. Furthermore, fostering strong communication skills and collaboration abilities is crucial, as design is often a collaborative effort that requires effective teamwork and the ability to articulate and justify design decisions. Additionally, maintaining humility and a willingness to listen and learn from others' perspectives can further enrich one's design journey. Ultimately, becoming a design legend isn't just about individual achievements but also about making meaningful contributions to the field and leaving a lasting impact on the world through design innovation and creativity. It's a journey that requires passion, hard work, and a genuine commitment to making a difference.
What is your growth path? What are your future plans? What is your dream design project?
The distinction between a good designer and a great designer lies in several key areas. While both may possess technical skills and creative abilities, great designers often demonstrate exceptional qualities that set them apart: Vision and Innovation: Great designers have a unique vision and the ability to innovate, pushing boundaries and challenging conventions. They not only solve existing problems but also anticipate future needs and trends, creating designs that inspire and resonate with people. Attention to Detail: Great designers pay meticulous attention to detail, ensuring that every aspect of their designs is thoughtfully considered and executed. They understand that small details can make a significant difference in the overall user experience and aesthetic appeal. User-Centric Approach: Great designers prioritize the needs and preferences of the end-users, placing a strong emphasis on user-centric design principles. They empathize with users, understand their behaviors and motivations, and design solutions that address their pain points and enhance their lives. Adaptability and Versatility: Great designers are adaptable and versatile, capable of working across different mediums, industries, and design disciplines. They embrace change and continuously seek new challenges, leveraging their diverse skill set to tackle complex problems from multiple angles. Leadership and Collaboration: Great designers exhibit strong leadership skills and the ability to collaborate effectively with multidisciplinary teams. They can articulate their vision, inspire others, and foster a collaborative environment where everyone's contributions are valued and respected. Ultimately, while technical proficiency is essential, it is the combination of vision, creativity, empathy, adaptability, and leadership that distinguishes a good designer from a truly great one.
What are your advices to designers who are at the beginning of their career?
A good design becomes a really good design when it successfully fulfills its intended purpose while also exceeding expectations in several key areas. Here are some factors that contribute to making a design truly exceptional: Functionality: A good design should be highly functional, effectively addressing the needs and requirements of its users. It should be intuitive to use, efficient in its operation, and capable of solving specific problems or fulfilling desired tasks. Aesthetics: Visual appeal plays a crucial role in design. A really good design not only functions well but also looks visually pleasing. It balances form and function, incorporating elements of beauty, symmetry, and harmony to create a captivating aesthetic experience. Usability: Usability refers to the ease with which users can interact with a design to achieve their goals. A really good design prioritizes usability, minimizing complexity and cognitive load while maximizing user satisfaction and efficiency. It anticipates user behaviors and preferences, offering intuitive navigation and clear feedback. Innovation: Truly exceptional designs often push the boundaries of innovation, introducing new ideas, technologies, or approaches that challenge the status quo. They embrace creativity and originality, breaking free from conventional norms to offer fresh perspectives and groundbreaking solutions. Emotional Impact: A good design evokes emotions and connects with its users on a deeper level. Whether through storytelling, symbolism, or sensory experiences, a really good design resonates emotionally, leaving a lasting impression and forging meaningful connections with its audience. Sustainability: In today's world, sustainability is an increasingly important aspect of design. A really good design considers its environmental impact, prioritizing eco-friendly materials, energy efficiency, and sustainable practices to minimize harm to the planet and promote long-term sustainability. Adaptability: A great design demonstrates adaptability, remaining relevant and effective across different contexts, environments, and user needs. It anticipates future changes and challenges, offering flexibility and scalability to accommodate evolving requirements and preferences. When evaluating a design, I consider these factors holistically, assessing how well the design performs in each area and the overall impact it has on its users, stakeholders, and the broader community.
You are truly successful as a designer, what do you suggest to fellow designers, artists and architects?
Good design holds immense value across various domains and industries, offering numerous benefits to individuals, businesses, and society as a whole. Here are several reasons why investing in good design is crucial: Enhanced User Experience: Good design prioritizes the needs and preferences of users, resulting in products, services, and environments that are intuitive, enjoyable, and engaging to interact with. By focusing on usability, accessibility, and aesthetics, good design fosters positive user experiences, leading to higher satisfaction, loyalty, and repeat business. Competitive Advantage: In today's competitive marketplace, good design can set businesses apart from their competitors. Well-designed products and brands stand out in crowded markets, attracting attention, driving sales, and building strong brand loyalty. By investing in good design, companies can gain a competitive edge, differentiate themselves, and establish a distinct identity in the minds of consumers. Increased Efficiency and Productivity: Good design streamlines processes, eliminates unnecessary complexities, and enhances efficiency across various workflows and systems. Whether in product design, user interfaces, or organizational structures, well-designed solutions optimize performance, minimize errors, and boost productivity, ultimately saving time and resources. Innovation and Creativity: Good design fosters innovation and encourages creative thinking. By challenging conventional norms and exploring new ideas, designers can push the boundaries of what's possible, driving progress and inspiring positive change. Design-led innovation leads to breakthroughs in technology, business models, and social impact, driving growth and advancement in diverse fields. Emotional Connection and Brand Loyalty: Good design has the power to evoke emotions, create memorable experiences, and forge deep connections with users. Brands that invest in good design can build strong emotional bonds with their audience, fostering trust, loyalty, and advocacy. By aligning design with brand values and aspirations, companies can cultivate lasting relationships and drive long-term success. Sustainable Solutions: In an era of environmental awareness and sustainability, good design plays a crucial role in creating eco-friendly products, services, and systems. Sustainable design principles prioritize resource efficiency, waste reduction, and environmental responsibility, helping to minimize ecological footprint and promote a more sustainable future for generations to come. Overall, investing in good design yields tangible benefits across all aspects of business and society, driving growth, innovation, and positive impact. Whether in product development, branding, or organizational strategy, the value of good design cannot be overstated, making it a wise investment for individuals, businesses, and communities alike.
What is your day to day look like?
If given the time, I would love to design futuristic recreational vehicles (RVs) that redefine the concept of mobile living. These RVs would seamlessly blend cutting-edge technology, sustainable practices, and luxurious amenities to offer travelers unparalleled comfort, convenience, and adventure on the road. My vision for these future RVs would encompass several key aspects: Smart Integration: Integrating advanced smart technology into every aspect of the RV experience, from intelligent navigation systems and energy-efficient appliances to customizable ambient lighting and automated climate control. By harnessing the power of IoT (Internet of Things) and AI (Artificial Intelligence), these RVs would adapt to the needs and preferences of their occupants, providing a personalized and intuitive travel experience. Sustainable Design: Prioritizing sustainability and eco-friendliness in all aspects of design and construction, these future RVs would incorporate renewable energy sources, such as solar panels and wind turbines, to minimize reliance on fossil fuels. Additionally, eco-friendly materials and construction methods would be used to reduce environmental impact and promote sustainability throughout the vehicle's lifecycle. Modular Flexibility: Offering modular and customizable interior layouts that adapt to the diverse needs and preferences of travelers. From flexible living spaces and convertible furniture to modular storage solutions and expandable floor plans, these RVs would provide versatility and adaptability for different travel scenarios, whether solo adventures or family road trips. Immersive Experience: Creating immersive and engaging environments within the RVs through innovative design features, such as panoramic windows, multimedia entertainment systems, and augmented reality interfaces. By blurring the boundaries between indoor and outdoor spaces, these RVs would offer travelers a truly immersive and unforgettable journey. Luxury and Comfort: Elevating the RV experience with luxurious amenities and creature comforts, including premium furnishings, state-of-the-art entertainment systems, spa-like bathrooms, and gourmet kitchens. By prioritizing comfort and relaxation, these future RVs would redefine the notion of luxury travel on the open road. Overall, my goal would be to design RVs that not only provide practical and efficient transportation but also serve as luxurious retreats and inspiring spaces for exploration and adventure. By combining innovation, sustainability, and luxury, these future RVs would offer travelers an unparalleled experience of freedom, discovery, and connection with the world around them.
How do you keep up with latest design trends? To what extent do design trends matter?
The dream project I have yet to realize is the development of a solar-powered RV that seamlessly integrates renewable energy technologies to offer sustainable and off-grid travel experiences. This innovative RV would harness the power of the sun to provide clean and reliable energy for all onboard systems, allowing travelers to explore remote destinations without relying on traditional fuel sources. Here are some key features and aspects of this dream project: Solar Integration: The RV would be equipped with high-efficiency solar panels integrated into the vehicle's exterior surfaces, such as the roof and sides, to maximize solar energy capture. These solar panels would generate electricity to power the RV's appliances, lighting, HVAC systems, and onboard electronics. Energy Storage: To ensure continuous power supply, the RV would incorporate advanced energy storage solutions, such as lithium-ion batteries or hydrogen fuel cells, to store excess solar energy for use during periods of low sunlight or nighttime travel. This energy storage system would provide sufficient power autonomy for extended off-grid adventures. Sustainable Design: Emphasizing sustainability and eco-friendliness in all aspects of design and construction, the solar-powered RV would feature energy-efficient appliances, eco-friendly materials, and waste reduction measures to minimize environmental impact. Additionally, the vehicle's lightweight and aerodynamic design would enhance energy efficiency and driving range. Off-Grid Capability: With its renewable energy infrastructure and energy storage capacity, the solar-powered RV would offer true off-grid capability, allowing travelers to explore remote and environmentally sensitive areas without the need for external power sources. This capability would enable sustainable and eco-conscious travel experiences in harmony with nature. Smart Technology: Leveraging smart technology and connectivity features, the RV would offer advanced monitoring and control capabilities, allowing travelers to optimize energy usage, monitor system performance, and remotely manage onboard systems via mobile devices or smart home interfaces. This intelligent system would enhance user convenience, energy efficiency, and overall travel experience. Overall, my dream project of creating a solar-powered RV represents a convergence of my passion for sustainable design, innovative technology, and adventurous travel. By harnessing the power of the sun, this eco-friendly RV would empower travelers to explore the world responsibly while enjoying the freedom and flexibility of off-grid living.
How do you know if a product or project is well designed? How do you define good design?
If I were to distill my recipe for success in design down to a single secret ingredient, it would be passion. Passion fuels every aspect of my design journey, from the initial spark of inspiration to the meticulous crafting of each detail. It ignites my creativity, drives me to push boundaries, and fuels my relentless pursuit of excellence. Passion is what keeps me motivated and dedicated, even in the face of challenges and setbacks. It fuels my curiosity and thirst for knowledge, driving me to constantly learn, grow, and evolve as a designer. It infuses my work with authenticity and emotional resonance, creating designs that resonate deeply with users and clients alike. But passion alone is not enough. It must be complemented by discipline, perseverance, and a willingness to embrace failure as an opportunity for growth. It requires dedication to honing my skills, mastering my craft, and staying attuned to emerging trends and technologies. It demands a commitment to collaboration, open-mindedness, and continuous improvement. Ultimately, passion is the secret ingredient that infuses my designs with meaning, purpose, and impact. It is the driving force behind my quest to create transformative experiences, solve complex problems, and leave a lasting legacy in the world of design.
How do you decide if your design is ready?
Drawing inspiration from design masters like Don Norman, I'm deeply influenced by their groundbreaking work in human-centered design and usability. Norman's emphasis on the importance of user experience and his seminal book, "The Design of Everyday Things," have profoundly shaped my approach to design. Additionally, luminaries such as Dieter Rams, with his timeless principles of good design, and Jonathan Ive, for his transformative work at Apple, serve as constant sources of inspiration. Their ability to blend form and function, simplicity and innovation, continues to inform and elevate my own design practice. Moreover, I'm inspired by the trailblazing work of Zaha Hadid in architecture, Philippe Starck in product design, and Paula Scher in graphic design. Each of these visionaries has left an indelible mark on their respective fields, pushing boundaries and redefining what's possible in design. By studying the diverse perspectives and groundbreaking achievements of these design masters, I'm continually inspired to innovate, challenge conventions, and strive for excellence in my own work.
What is your biggest design work?
One of my favorite designs by other designers is the Nest Learning Thermostat. What I admire most about this design is its seamless integration of technology and user experience to create a product that's not only functional but also aesthetically pleasing. The Nest Thermostat's sleek and minimalist design immediately catches the eye, blending effortlessly into any home environment. Its innovative features, such as learning the user's preferences over time and adjusting temperature settings accordingly, showcase the power of smart technology to enhance everyday living. Moreover, the intuitive interface and user-friendly controls make it incredibly easy for anyone to use, regardless of their technical expertise. The thoughtful attention to detail, from the smooth rotating dial to the crisp display, reflects a deep understanding of user needs and preferences. Overall, the Nest Thermostat exemplifies the intersection of great design and cutting-edge technology, demonstrating how design can enrich our lives by making everyday tasks simpler, more efficient, and more enjoyable.
Who is your favourite designer?
My greatest design achievement thus far is the digital instrument cluster for the Ford Bronco. This project holds a special place in my heart because it allowed me to apply my skills in automotive UI/UX design to create an immersive and user-centric experience for drivers. What makes this design particularly great is its ability to seamlessly integrate critical vehicle information with intuitive and engaging visuals. From the moment drivers set foot inside the Bronco, they are greeted by a digital dashboard that not only provides essential data like speed and fuel levels but also enhances the overall driving experience. One aspect that I'm especially proud of is the attention to detail in crafting the interface elements. Every icon, gauge, and indicator was meticulously designed to be clear, intuitive, and visually appealing. Whether it's navigating off-road terrain or cruising on the highway, drivers can easily access the information they need without distraction. Moreover, the design incorporates dynamic features such as customizable layouts and adaptive lighting to ensure optimal visibility in any driving conditions. This level of customization allows drivers to tailor the dashboard to their preferences, enhancing both usability and personalization. Overall, the Bronco digital instrument cluster represents the culmination of my passion for automotive design and user experience. It combines cutting-edge technology with thoughtful design principles to deliver a driving experience that is not only functional but also enjoyable and memorable.
Would you tell us a bit about your lifestyle and culture?
Continuous improvement is essential for designers to stay relevant and excel in their field. Here are some strategies that I've found effective in my own journey and that I recommend to others looking to enhance their design skills: Never stop learning: Design is an ever-evolving field, so it's crucial to stay updated on the latest trends, technologies, and methodologies. Take courses, attend workshops, and read books and articles to expand your knowledge base. Seek feedback: Don't be afraid to share your work with others and solicit constructive criticism. Feedback from peers, mentors, and clients can provide valuable insights and help you identify areas for improvement. Practice empathy: Design is ultimately about solving problems for people, so developing empathy for your users is paramount. Take the time to understand their needs, motivations, and pain points, and use that knowledge to inform your design decisions. Develop a diverse skill set: While it's important to specialize in certain areas of design, having a broad skill set can make you more versatile and adaptable. Experiment with different tools, techniques, and disciplines to broaden your horizons. Stay organized and disciplined: Good design often requires meticulous attention to detail and effective project management. Develop strong organizational skills and establish workflows that allow you to stay focused and productive. Embrace failure: Not every design will be a success, and that's okay. Learn from your failures, iterate on your designs, and don't be afraid to take risks. Failure is an opportunity for growth and innovation. Collaborate with others: Design is rarely a solitary endeavor, so cultivate strong collaboration skills and learn to work effectively with teammates, clients, and stakeholders. Embrace diverse perspectives and leverage the collective wisdom of your team. By adopting these practices and maintaining a growth mindset, designers can continually improve their skills and ultimately achieve their full potential.
Would you tell us more about your work culture and business philosophy?
If I hadn't pursued a career in design, I might have explored other creative fields or industries that align with my interests and skills. One possibility could have been working in the automotive industry in a different capacity, perhaps in engineering or marketing. Alternatively, I've always been passionate about technology and innovation, so I could have pursued a career in software development or entrepreneurship. Regardless of the path I might have taken, I believe my passion for problem-solving and creativity would have remained central to my professional endeavors.
What are your philanthropic contributions to society as a designer, artist and architect?
Design, to me, is the art and science of problem-solving through creativity and innovation. It's not just about making things look aesthetically pleasing, but also about understanding users' needs and creating solutions that enhance their experiences. Design encompasses a wide range of disciplines, from graphic and industrial design to user experience and architectural design. At its core, design is about finding elegant and efficient ways to address challenges and improve the world around us. It's about blending form and function, beauty and utility, to create meaningful and impactful solutions.
What positive experiences you had when you attend the A’ Design Award?
Throughout my journey as a designer, I've been fortunate to have the support and guidance of many individuals who have played significant roles in shaping my career. My biggest supporter has been my family, who always believed in my passion for design and encouraged me to pursue my dreams. Their unwavering support and encouragement have been the driving force behind my success. Additionally, I've been fortunate to have mentors, colleagues, and friends who have provided invaluable advice, feedback, and inspiration along the way. Their guidance has helped me navigate challenges, grow professionally, and continually strive for excellence in my work.

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