Deeeep Creative Lab

Specialized in Service Design.

Deeeep Creative Lab

About Deeeep Creative Lab

Deeeep Creative Lab is a brand strategy and design agency that focuses on uncovering the true, often hidden needs of consumers. By listening deeply and applying empathetic thinking, the team develops communication strategies and creative solutions that forge strong emotional connections between brands and their audiences. Specializing in branding, graphic design, packaging, and web design, Deeeep transforms complex ideas into accessible, impactful stories. Acting as a bridge between brand and consumer, Deeeep ensures every design speaks with clarity, authenticity, and purpose—making them a vital partner in building meaningful brand experiences.

  • Winner of the A' Design Award.
  • Specialized in Service Design.
  • Original Design.
  • Creative, Diligent and Innovative.
  • All Designs
  • Service
Urbaner Customer Experience Website Packaging

Urbaner Customer Experience Website Packaging

Service Design


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Interview with Deeeep Creative Lab

Could you please tell us more about your art and design background? What made you become an artist/designer? Have you always wanted to be a designer?
Our background stems from both strategic branding and design execution. Rather than coming from traditional fine arts, we were drawn to design by a desire to solve problems and build meaningful brand experiences. We’ve always viewed design not as an artistic end, but as a tool to clarify ideas, communicate intentions, and create value.
Can you tell us more about your company / design studio?
deeeep CREATIVE LAB is a Taiwan-based branding and design studio that operates under the belief that design begins with strategic clarity and ends with user-centric experiences. We collaborate with clients across industries—from consumer goods to lifestyle brands—to deliver end-to-end creative services, from brand positioning and identity to packaging and digital communication.
What is "design" for you?
Design is a form of intention made visible. It is not merely decoration, but a strategic language to connect brand values with human needs. To us, good design aligns clarity, empathy, and execution to transform a message into an experience.
What kinds of works do you like designing most?
We enjoy working on brand systems—particularly those that require bridging strategy and creativity. Projects that involve packaging, identity, and user interaction allow us to explore how visual language can strengthen perception and build trust.
What is your most favorite design, could you please tell more about it?
Our favorite design is our award-winning project for Urbaner—a Taiwan-based grooming brand entering the Japanese market. We created a seamless brand experience through packaging, customer experience design, and digital strategy. The project exemplified our belief in cohesive, strategy-driven branding that delivers style, clarity, and usability.
What was the first thing you designed for a company?
Our first project was a complete identity and packaging system for a coffee brand. It taught us that branding isn’t just about designing a logo, but about creating a coherent language that aligns business goals with user perception.
What is your favorite material / platform / technology?
We love materials that convey texture, honesty, and warmth. This includes uncoated papers, silkscreen printing, and subtle foil stamping. Our team's deep roots in the print and advertising industries also give us practical insight into what materials serve both form and function.
When do you feel the most creative?
We feel most creative when we’ve uncovered a brand’s true problem. Clarity inspires creativity. Once the strategy is clear, we can explore visual and experiential ideas with greater depth and freedom.
Which aspects of a design do you focus more during designing?
We focus first on the design's intention—why it exists and for whom. Then we look at narrative clarity, usability, and execution quality. We believe that the smallest details—from typography to material choice—must serve the larger story.
What kind of emotions do you feel when you design?
We focus first on the design's intention—why it exists and for whom. Then we look at narrative clarity, usability, and execution quality. We believe that the smallest details—from typography to material choice—must serve the larger story.
What kind of emotions do you feel when your designs are realized?
We focus first on the design's intention—why it exists and for whom. Then we look at narrative clarity, usability, and execution quality. We believe that the smallest details—from typography to material choice—must serve the larger story.
What makes a design successful?
A successful design is one that creates resonance—for the brand, for the audience, and for the context in which it exists. It goes beyond aesthetics to deliver strategic clarity, emotional relevance, and functional value.
When judging a design as good or bad, which aspects do you consider first?
When evaluating design, we first consider its alignment with its purpose. Does the design clearly express the brand’s intention and speak to the right audience? Then we assess clarity, distinctiveness, and execution quality.
From your point of view, what are the responsibilities of a designer for society and environment?
Designers carry the responsibility of shaping not only visual culture but also influencing behaviors and values. At deeeep CREATIVE LAB, we advocate for storytelling that reduces noise, promotes sustainability, and builds long-term relevance.
How do you think the "design field" is evolving? What is the future of design?
The design field is evolving from aesthetic styling to strategic problem-solving. It’s becoming interdisciplinary—merging branding, technology, and sustainability. Designers are now system thinkers who help businesses navigate complexity and foster meaningful change.
Where does the design inspiration for your works come from? How do you feed your creativity? What are your sources of inspirations?
Our inspiration often comes from observing human behavior, cultural narratives, and the unspoken details of daily life. We spend a lot of time understanding not just what a brand wants to say, but how its audience lives, feels, and decides. This empathy-driven research—combined with interdisciplinary inputs from literature, architecture, music, and even printing craftsmanship—fuels our creativity. We also find great inspiration through collaborating with clients who are passionate about what they do; their stories become the seeds of our ideas.
How would you describe your design style? What made you explore more this style and what are the main characteristics of your style? What's your approach to design?
We don’t define our design style by visual trends or aesthetics. At deeeep CREATIVE LAB, design is a way to bring clarity to a brand—so it can speak in a voice that’s natural, distinct, and easy for its audience to recognize. We approach every project from a strategic foundation: understanding what the brand stands for, who it’s speaking to, and how it fits in the market. Our job is to translate that essence into design systems that work across every brand touchpoint—whether in packaging, print, space, or digital. Unlike studios that focus on projecting a designer’s signature style, we focus on helping brands find their own. We believe a good brand shouldn’t talk down or speak in a vacuum—it should feel approachable, purposeful, and build connection. A strong brand is not about looking grand, but about being clear and relatable enough for people to understand, feel, and grow to love.
Where do you live? Do you feel the cultural heritage of your country affects your designs? What are the pros and cons during designing as a result of living in your country?
We are based in Taiwan—a place where traditional culture and modern thinking often coexist in subtle yet dynamic ways. This cultural complexity shapes how we approach branding and design. Taiwan’s strength lies in its ability to absorb diverse influences while remaining grounded in its human-centric values. This gives us a unique sensitivity to the nuances of storytelling, emotional tone, and how design connects with daily life. The benefit of working in Taiwan is that we are constantly surrounded by small businesses and brands with heart, ambition, and rich local context. It trains us to be both strategic and empathetic—to find design solutions that are not only smart, but also real and relatable. However, Taiwan’s design market still faces certain structural limitations, such as limited budgets or undervaluing strategic planning. That’s why we often work closely with clients to build trust, co-create, and guide them through how design can become a powerful tool not just an output, but a way of thinking.
How do you work with companies?
At deeeep CREATIVE LAB, we see every collaboration not as a one-off transaction, but as a process of co-creation. Our method begins with asking the right questions—understanding the business model, goals, pain points, and user journey of each client. We then translate strategic insights into actionable design frameworks, involving the client throughout key decision points. Whether it’s a brand overhaul or a specific touchpoint design, we maintain open dialogue, contextual thinking, and structured iteration. What sets us apart is that we don’t believe in handing over “just deliverables.” We offer systems, logic, and narrative tools that companies can continue to grow with. Because to us, good design isn’t decoration—it’s an operational asset.
What are your suggestions to companies for working with a designer? How can companies select a good designer?
To work effectively with a designer or a design team, companies should first understand that design is not just execution—it’s a way of thinking. A good partnership begins when a company is willing to treat design as a strategic tool, not just a cosmetic fix. We recommend looking for designers or studios who not only have aesthetic capabilities but can also articulate the "why" behind their choices—who can listen, think critically, and navigate complexity. Transparency, shared trust, and mutual respect are key. The best outcomes come when companies are open about their goals, business challenges, and internal constraints, so that design solutions can be realistic, impactful, and future-proof. A good designer is not someone who gives you what you ask for, but someone who helps you ask better questions—and builds with you toward the answer.
Can you talk a little about your design process?
Our design process starts with strategy. We begin every project with deep discovery: understanding the brand's vision, its business model, competitive landscape, and most importantly, its users. We then co-develop a brand positioning strategy with the client, setting clear goals and defining core messages. From there, we build a communication system—this could include identity, packaging, digital interfaces, or spatial graphics. Each touchpoint is not just designed to look good, but to speak clearly to its intended audience. Internally, we emphasize cross-disciplinary collaboration, structured milestones, and iterative reviews. What ties it all together is a commitment to precision-ensuring every detail reflects the brand’s essence and intention.
What are 5 of your favorite design items at home?
A Japanese enamel kettle – Minimal yet precise in form, it reminds us how design can quietly integrate into daily life with dignity. Our modular bookshelf – Not only functional but symbolic of our love for flexible systems and how information and design need structure. A wooden stool from Hualien – Locally crafted with visible joints and texture, it reflects authenticity and understated craftsmanship. A Braun digital alarm clock – Classic Dieter Rams clarity, serving as a daily reminder of design’s role in simplifying function. A cloth-bound notebook – It may seem ordinary, but it's where our observations, thoughts, and early sketches are collected—capturing the raw essence of each idea.
Can you describe a day in your life?
A typical day at deeeep CREATIVE LAB starts with internal sync meetings—sharing project progress, reviewing design proposals, or aligning strategic directions. Mornings are usually reserved for deep-thinking tasks like proposal writing, strategic planning, or reviewing brand architecture. Afternoons are more dynamic—often spent in co-creation workshops with clients, creative sprints, or cross-disciplinary discussions with our collaborators (from copywriters to manufacturers). Our work is never confined to just screen time. We often spend time testing materials, reviewing mockups, or checking production feasibility with print suppliers—an essential part of our process rooted in execution reality. The day ends with internal feedback or a round of refinements, always with one key question in mind: “Does this clearly communicate the brand’s intention to the right audience?”
Could you please share some pearls of wisdom for young designers? What are your suggestions to young, up and coming designers?
Be curious, and stay uncomfortable. Good design isn’t just about beautiful visuals—it’s about thinking clearly, solving problems, and creating meaningful connections. Don’t stop at aesthetics; ask why things look or feel a certain way. Challenge briefs. Think from the audience’s point of view, and train yourself to translate abstract goals into tangible design languages. Also, learn to work with others. The best design outcomes often come from cross-functional collaboration—with strategists, writers, engineers, or clients who challenge your perspective. Finally, know your role: You’re not here to decorate—you’re here to clarify, to guide, and to make things work better. Design is not about you, it's about making the message clearer for someone else.
From your perspective, what would you say are some positives and negatives of being a designer?
Positives: As a designer, you’re trained to think systematically and communicate clearly—this gives you a unique value in organizations. At deeeep, we see design not only as visual execution, but as a way to solve business problems and translate brand strategy into concrete experiences. You get to bridge disciplines, guide teams, and clarify ideas for different stakeholders. This role gives you a seat at the table—not just to decorate, but to shape direction. Negatives: The challenge lies in the invisible workload—so much of design is built on upstream thinking, internal alignment, and continuous iteration. However, these parts are often underestimated or compressed due to misunderstanding of what design entails. Additionally, the demand for speed and output can conflict with the thinking time necessary for quality. As designers, we often need to advocate for process clarity and educate clients on the value behind each deliverable. It requires not just creativity, but also resilience and communication skills.
What is your "golden rule" in design?
At deeeep CREATIVE LAB, our golden rule is: “Design must begin with strategic clarity, and end with meaningful connection.” To us, design is not merely a problem-solving tool or a branding exercise—it is a way to help brands communicate with clarity, warmth, and purpose. We believe a brand is not what it says about itself, but what people feel when they encounter it. That’s why every design we create must be rooted in strategy, but also aim to spark emotional resonance. This belief drives our process: We start by asking the right questions—about the brand’s soul, its audience, and its context. We then build systems of logic and visuals that help brands express themselves clearly and authentically. We design not to impress, but to connect—to create long-term value, trust, and affection between the brand and its people. In a noisy world, clarity is kindness, and good design is how we give that kindness structure, texture, and visibility.
What skills are most important for a designer?
At deeeep CREATIVE LAB, we believe the most important skills for a designer go far beyond visual execution. A truly impactful designer must combine three dimensions of capability: Strategic Thinking Understanding the brand’s core, market position, and user psychology. Designers must be able to ask the right questions, identify communication challenges, and make decisions that align with long-term brand goals. Visual Logic and System Building Beyond aesthetics, designers should know how to build a coherent visual language that can scale across platforms—packaging, digital, spatial, or campaigns—and remain consistent in tone and intention. Cross-functional Collaboration & Communication Designers must be excellent communicators, not only visually but interpersonally. Great projects come from meaningful collaboration—with clients, strategists, copywriters, printers, developers, and more. Knowing how to listen, translate, and adapt is essential. We always say: a good designer makes things look better; a great designer makes things work better—strategically, emotionally, and practically.
Which tools do you use during design? What is inside your toolbox? Such as software, application, hardware, books, sources of inspiration etc.?
At deeeep CREATIVE LAB, our toolbox includes both digital and analog tools, and more importantly, a framework of strategic thinking. Digital Tools: We mainly use Adobe Creative Suite (Illustrator, InDesign, Photoshop, XD) for visual execution, and Figma for UI/UX and prototyping. For presentation and strategy development, we rely on Keynote, Notion, and Miro for internal brainstorming and client workshops. Physical Materials: Paper samples, printing swatches, and material dummies are part of our everyday process. Because we work closely with printers and manufacturers, understanding physical limitations and effects is a critical part of our ideation and prototyping. Books & References: We frequently consult design publications like “The Brand Gap”, “Designing Brand Identity”, and Japanese editorial references for layout inspiration. We also document and archive local culture references and case studies that help us stay culturally relevant. Inspiration Sources: We draw inspiration from everyday observations, conversations with our clients, and interdisciplinary fields like architecture, literature, and even psychology. A walk through a local market or reading about social behavior trends often sparks more design ideas than scrolling a design feed. Above all, our most important “tool” is still clear thinking and critical questioning—no software can replace that.
Designing can sometimes be a really time consuming task, how do you manage your time?
At deeeep CREATIVE LAB, we practice a time management philosophy grounded in the idea of “beginning with the end in mind.” Rather than pushing deadlines passively, we always work backwards from the project’s final delivery timeline to structure a realistic, transparent schedule—covering strategy workshops, creative ideation, client checkpoints, and production timelines. This approach not only helps us avoid last-minute chaos but also protects the team’s personal time. We are committed to improving the common industry pain point of “timeless working hours” that lead to burnout and creative fatigue. We believe that in order to produce meaningful and clear design, designers must first have clarity and balance in their lives. By planning ahead and being transparent with clients about the time needed for quality thinking and execution, we ensure that creativity is not built on overwork, but on well-rested, well-prepared minds.
How long does it take to design an object from beginning to end?
At deeeep CREATIVE LAB, the timeline for completing a design project depends entirely on the project’s scope, complexity, and the clarity of strategic goals at the outset. For example, a basic brand identity system may take 6–8 weeks, while a fully integrated project—such as brand strategy, identity, packaging, and digital touchpoints—can take 3–6 months or more. What’s unique about our approach is not just the timeframe, but how we allocate time across different stages. We invest heavily upfront in strategy clarification, audience understanding, and communication goals—because once those are aligned, the visual execution becomes more focused and efficient. This disciplined process not only prevents back-and-forth revisions but ensures the final design is clear, relevant, and valuable. So while the design itself may take weeks, it’s the strategic foundation that defines the pace—and the ultimate success—of the entire project.
What is the most frequently asked question to you, as a designer?
At deeeep CREATIVE LAB, the most common questions we receive are not about visual aesthetics, but about brand clarity and value translation. We are often asked: “How can we increase our sales?” “How do we communicate our brand to the market?” “We know our product has value, but how do we express that meaning clearly to our audience?” These questions reflect the core challenge our clients face—articulating what makes them truly unique in a saturated market. Our responsibility is to work alongside them to uncover that essence, and then structure a communication logic that translates it into consistent, tangible brand experiences. In our view, design is not decoration. It is the strategic integration of vision, behavior, and messaging—ensuring that brands speak in a voice the market can understand, resonate with, and remember.
What was your most important job experience?
One of our most important and defining experiences was leading the international rebranding and market entry strategy for the Taiwanese grooming brand Urbaner in the Japanese market. This was not just a design project—it was a complete repositioning that required us to work at the intersection of brand strategy, cultural adaptation, and customer experience. We collaborated closely with the client to identify key differentiators, studied consumer behavior in Japan, and reframed Urbaner’s brand language into one that emphasized functional design, portability, and modern lifestyle appeal. We translated this into an integrated communication system, including packaging, website, and visual identity that speaks to both global aesthetics and localized expectations. The project not only earned us an A' Design Award Silver Prize, but more importantly, it strengthened our belief in the value of design as a strategic tool—one that connects the essence of a brand to the people it hopes to serve. It also reaffirmed our commitment to working across disciplines to create work that is both beautiful and deeply effective.
Who are some of your clients?
We have worked with clients across a broad spectrum of industries, including Taiwan’s largest diamond jewelry brand, renowned financial institutions such as Cathay Securities and Bank SinoPac, global brands like HONDA’s motorcycle division in Japan, leading FMCG and food companies, as well as agricultural enterprises. While we are honored to serve diversified corporate clients and multi-brand conglomerates, we are equally committed to helping Taiwan’s small-to-medium enterprises with strong technical capabilities transition into strategic brands. At deeeep CREATIVE LAB, we believe that the essence of design is not just to impress, but to clarify — to help brands speak clearly, be understood, and remembered. When strategy and design are seamlessly integrated, a brand gains not only market recognition but a differentiated and sustainable identity. This philosophy is what sets our design approach apart: we begin with strategic intent and craft design solutions that elevate the brand’s voice in a noisy world.
What type of design work do you enjoy the most and why?
At deeeep CREATIVE LAB, we particularly enjoy projects that require strategic branding integration — the kind of design work that goes beyond aesthetics and engages in business logic, user experience, and market positioning. Projects like Urbaner, where we helped a Taiwanese grooming brand communicate its value in the Japanese market, allow us to apply our strengths in brand strategy, cross-cultural communication, and holistic design execution. These challenges are meaningful to us because they allow us to build deeper brand experiences and generate long-term value for our clients.
What are your future plans? What is next for you?
At deeeep CREATIVE LAB, our future plans focus on deepening our role as a strategic partner to brands seeking long-term growth and differentiation. We aim to continue expanding our presence across Asian markets, while cultivating cross-disciplinary collaborations that blend cultural insight, market logic, and forward-thinking design. We also hope to support more Taiwanese mid-sized enterprises in elevating their branding to an international level — not just with design, but with a clear and compelling narrative that connects with the right audience.
Do you work as a team, or do you develop your designs yourself?
We work as a collaborative team. Our studio operates under an interdisciplinary structure, where strategy, design, copywriting, and production professionals work together from the ground up. This collaboration ensures that every project is considered from multiple dimensions — from the brand’s essence to its customer journey — resulting in integrated and precise brand experiences.
Do you have any works-in-progress being designed that you would like to talk about?
Currently, we are working on a brand revitalization project for a century-old agricultural brand, as well as developing the identity system and packaging for a new-generation biotech startup. These projects allow us to balance traditional values with contemporary communication tools, and we are particularly excited about shaping narratives that resonate across generations.
How can people contact you?
You can reach us via our website or social channels. Website: www.deeeep.com.tw Facebook: facebook.com/deeeep.com.tw Email: sales02@love-print.com.tw
Any other things you would like to cover that have not been covered in these questions?
We believe design is not only about aesthetics or trends — it’s about building a system of trust and communication between a brand and its audience. At deeeep, we’re constantly refining our methodology to bridge strategy and execution. We hope more people recognize that design is not the final step, but the beginning of a meaningful dialogue between brand and market.

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