Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet by Shantou University

Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet by Shantou University is a highly esteemed winner of the very prestigious 2021 Srebrna nagrada A' Design Award in Meta, Strateški i Uslužni Dizajn Competition Category.

SrebroUsluga· 2021

Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet

by Shantou University

Client: Shantou University

Srebrna nagrada A' Design Award Winner in Usluga Category

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Verified Award Winner
Verify Award Status for #120255

View at A' Design Award Press Release Award Badge

Colors

The Design

About Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet

Dizajn usluge za upis na fakultet je uslužni sistem kreiran za period upisa na univerzitet. Dizajn kombinuje online platformu za saradnju sa offline prostorom. Na platformi, osoblje iz različitih odjela zajednički dodaje i ažurira informacije o modulima i statistike za koje su zaduženi. U offline prostoru, alati poput mapa putovanja podržavaju analizu, diskusiju i odlučivanje. Studenti dobijaju usluge savjetovanja, prijem prilikom upisa, vodstvo od strane vršnjaka i brošure o upisu. Cilj je poboljšati rad kroz odjele i smanjiti anksioznost studenata.

The Recognition

About the Srebrna nagrada A' Design Award

Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet je pobjednik Srebrne nagrade A' Design Award, izuzetno prestižnog priznanja koje se dodjeljuje vrhunskim, veličanstvenim i impresivnim dizajnima. Srebrni pobjednici iznimno su briljantna i vrlo kreativna djela koja ilustriraju izuzetnu stručnost, talent i oštroumnost svojih dizajnera. Očekuje se da Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet bude divno, reprezentativno djelo koje je izuzetno profesionalno i duboko inovativno. Ovaj dizajn koji je osvojio Srebrnu nagradu A' Design Award vrlo je zapažen, nadaleko cijenjen izum koji koristi i pomjera granice umjetnosti, nauke, dizajna i tehnologije. Service Design for College Enrollment Primarna funkcija: Dizajn usluge za upis na fakultet je kreacija kojoj se mnogi dive i zavide, koja budi želje, donosi pozitivne osjećaje i raspiruje čuđenje i divljenje.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Team Members: Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.