iDwell Programari de Gestió de Relacions amb Clients by Maria Roen

iDwell Programari de Gestió de Relacions amb Clients by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award de Bronze in Disseny d'Interfície, Interacció i Experiència d'Usuari Competition Category.

BronzeInterfície· 2023

iDwell Programari de Gestió de Relacions amb Clients

by Maria Roen

Client: iDWELL

A' Design Award de Bronze Winner in Interfície Category

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Verified Award Winner
Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Programari de Gestió de Relacions amb Clients

iDwell és un programari de gestió de relacions amb clients dissenyat per a la gestió de propietats. La gestió de propietats implica grans quantitats d'informació, documents i contractistes. iDwell automatitza els processos rutinaris per reduir aquesta càrrega de treball. Les funcions inclouen la gestió d'incidències de manteniment, la integració completa de correu electrònic i comunicacions, i fluxos de treball automatitzats. Hi ha aplicacions separades per a propietaris i llogaters. Un tauler personalitzable mostra analítiques, tasques i sol·licituds pendents, missatges no llegits i un feed de notícies. Un sistema de filtres flexible ajuda els usuaris a treballar amb grans quantitats de dades.

The Recognition

About the A' Design Award de Bronze

iDwell Programari de Gestió de Relacions amb Clients és un guanyador del guardó A' Design Award de Bronze, un reconeixement altament prestigiós concedit a dissenys sobresortints que es distingeixen per la creativitat, l'enginy i l'astúcia. Els guanyadors de Bronze són artefactes ampliament hàbils i sorprenentment creatius que autentiquen la vasta experiència, la imaginació i el recurs dels seus dissenyadors. Es preveu que iDwell Programari de Gestió de Relacions amb Clients sigui un objecte molt apreciat, admirat i estimat, notablement professional i innovador. Aquest disseny guanyador del guardó A' Design Award de Bronze incorpora les millors pràctiques de l'art, la ciència, el disseny i la tecnologia i és excel·lent per la seva atenció al detall. iDwell Programari de Gestió de Relacions amb Clients satisfà esplèndidament les necessitats, toca els desitjos, encisa els sentiments i crida la curiositat.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen