Akbank Queue Management System System Rheoli Ciw by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 Gwobr Haearn A' Design Award in Rhyngwyneb Competition Category.
HaearnRhyngwyneb· 2020
Akbank Queue Management System System Rheoli Ciw
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
Gwobr Haearn A' Design Award Winner in Rhyngwyneb Category
- 17,952
- Verified Award Winner
- Verify Award Status for #102371
The Design
About Akbank Queue Management System System Rheoli Ciw
Dyluniad yw System Rheoli Ciw sy'n galluogi'r defnyddwyr sydd am dderbyn gwasanaeth gan ganghennau Akbank i gyflwyno eu hunain gyda gwybodaeth bersonol neu ddulliau amgen ac i gymryd tocynnau â blaenoriaeth. Mae'r llif o roi rhif y tocyn i'r defnyddiwr yn dechrau pan fydd yr un yn dewis y math o drafodiad y mae ef / hi eisiau ei wneud. Mae'r tocyn yn llif sy'n dechrau gyda chyflwyniad y defnyddiwr trwy'r ciosg. Ar ôl i'r un gyflwyno ei hun, cyflawnir y broses ddilysu a rhoddir tocyn priodol yn ôl trafodiad y defnyddiwr.
The Recognition
About the Gwobr Haearn A' Design Award
Mae Akbank Queue Management System System Rheoli Ciw yn enillydd Gwobr Haearn A' Design Award, cydnabyddiaeth fawreddog a roddir i ddyluniadau da sydd yn bodloni'r gofynion proffesiynol a diwydiannol a ddisgwylir gan greadigaethau wedi'u dylunio'n dda. Mae enillwyr Haearn yn dangos medrusrwydd mawr, arbenigedd uchel, dealltwriaeth arbenigol a gallu creadigol eu crewyr. Disgwylir i Akbank Queue Management System System Rheoli Ciw fod yn greadigaeth uchel ei bri, a edmygir ac a anwylir, sydd yn ymarferol ac yn arloesol. Mae'r dyluniad buddugol hwn o Wobr Haearn A' Design Award yn integreiddio arferion gorau'r diwydiant ac mae ganddo nodweddion technegol cymwys wedi'u cysylltu â gwybodaeth ymarferol a dawn. Parchir Akbank Queue Management System System Rheoli Ciw am ei drylwyredd ac fe'i dyluniwyd i ddarparu gwelliannau ansawdd bywyd sydd yn helpu i wneud y byd yn lle gwell.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
* all rights reserved
Sponsored
Explore Beyond Designers.org
Discover products, services and opportunities from our advertising partners.
More to Explore
Related Designs
Explore more award-winning designs from the same category, selected by merit.
