Jern Mobil · 2023
Baidu Onsite Service Experience Mobil applikation
by Baidu Online Network Technology
- A' Design Award i Jern 2023 in Mobil
- CLIENT: Baidu Online Network Technology. Beijing
- Estimated Number of Design Views: 13,705
- Verification code CABD3C40CB · Verify this award
Colors
About Baidu Onsite Service Experience Mobil applikation
Baidu Onsite Service Experience er en mobilapplikation til online booking af hjemmeservices. Designet præsenterer tydelige miniaturebilleder af forhandlere, forenklet betjening og en genkendelig brugerflade, så brugerne hurtigt kan finde den ønskede service. Brugerne gennemser servicelisterne, sammenligner tilbud, vælger en forhandler og gennemfører betalingen. Når en forhandler accepterer en ordre, gives der en beskedadvarsel samt et realtidskort over forhandlerens placering. En bagvedliggende algoritme vurderer servicekvaliteten og opdaterer forhandlerens ranking, og ordreoplysninger gemmes for at beskytte brugernes rettigheder.
About the A' Design Award i Jern
Baidu Onsite Service Experience Mobil applikation er vinder af A' Design Award i Jern, en prestigefyldt anerkendelse, der tildeles gode designs, som opfylder de professionelle og industrielle krav, man forventer af veldesignede skabelser. Jernvinderne viser stor dygtighed, høj specialisering, ekspertforståelse og kreativ kapacitet hos deres skabere. Baidu Onsite Service Experience Mobil applikation forventes at være en højt estimeret, beundret og kær skabelse, der er praktisk og innovativ. Dette design, der har vundet A' Design Award i Jern, integrerer branchens bedste praksis og har kompetente tekniske egenskaber knyttet til knowhow og talent. Baidu Onsite Service Experience Mobil applikation respekteres for sin grundighed og er designet til at levere forbedringer af livskvaliteten, der er med til at gøre verden til et bedre sted.
Press Kit
- Unique Properties
- This is a small program for online domestic service booking, which aims to reduce the online operating costs of businesses through digital means, optimize the service level, and provide users with a safer and more reliable online household booking process. With clear business thumbnail, intuitive and simplified operation and familiar interface design, it is easy for users to quickly locate the required services and optimize the use efficiency.
- Tags
- Housekeeping Services,Online Services
- Production Technology
- Relying on the open platform, AI assistant generates interactive dialog box models suitable for scene intention, and reaches commercial standards after passing background tests. The backend algorithm establishes the scoring strategy of service quality, and the machine automatically generates the scoring report and updates the ranking of merchants on the page regularly. The platform will record the user orders information and provide evidence in case of loss of user rights and interests.
- Design Challenge
- The challenge was to optimize the overall use process within the existing architecture. Relying on DuerOS platform, AI assistant selects the configuration items like intention, common expression and slot suitable for onsite scene to generate an interactive dialogue model, so that users are more willing to initiate interaction. The backend algorithm sets up a service quality scoring strategy, calculates the merchant service from multiple dimensions, and regularly optimizes the home page ranking.
- Research
- Before the COVID 19 pandemic, domestic service merchants did not have a strong awareness of and demand for digitalization. However, the pandemic has brought a continuous downturn in the domestic service industry. Due to the restrictions on physical activities, some businesses have been forced to close down, facing the test of survival resilience. At a time when the pandemic is forcing service businesses to iterate on their products and services, digitalization offers a whole new direction.
- Inspiration
- Affected by the pandemic, domestic service merchants have gradually increased their awareness of and demand for digitalization. They need a reliable online platform to promote relevant businesses, so as to face the changing market environment. Inspired by this, the program uses digital assistance to shorten the merchant service process and optimize the dual experience of the merchant and the user.
- Project Duration
- The project was designed and developed in Beijing in October 2020 and launched in China in February 2021.
- Operation Flow
- Users can access the small program from the Baidu APP, browse the service interface to compare preferential schemes and select the best merchants
After entering the merchant page, users select the required service and initiate the payment process.
When a merchant accepts an order, the app alerts users with a message and provides them with a real time map to check the location of the merchant.
