Hopea Palvelut · 2021
Service Design for College Enrollment Ensisijainen toiminto: Korkeakoulun ilmoittautumispalvelun muotoilu
- Hopeapalkinto A' Design Award 2021 in Palvelut
- CLIENT: Shantou University
- Estimated Number of Design Views: 107,464
- Verification code 08C47C6547 · Verify this award
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About Service Design for College Enrollment Ensisijainen toiminto: Korkeakoulun ilmoittautumispalvelun muotoilu
Korkeakoulun ilmoittautumisen palvelumuotoilu on yliopiston ilmoittautumisjaksoa varten luotu palvelujärjestelmä. Muotoilu yhdistää verkkopohjaisen yhteistyöalustan fyysiseen tilaan. Alustalla eri osastojen henkilöstö lisää ja päivittää yhdessä vastuullaan olevat moduulitiedot ja tilastot. Fyysisessä tilassa asiakaspolkukarttojen kaltaiset työkalut tukevat analysointia, keskustelua ja päätöksentekoa. Opiskelijat saavat neuvontapalveluita, vastaanoton, vertaisohjausta ja hakuoppaita. Tavoitteena on parantaa osastojen välistä työtä ja vähentää opiskelijoiden ahdistusta.
About the Hopeapalkinto A' Design Award
Service Design for College Enrollment Ensisijainen toiminto: Korkeakoulun ilmoittautumispalvelun muotoilu on Hopeapalkinnon A' Design Award -voittaja, äärimmäisen arvostettu tunnustus, joka myönnetään huippuluokan, upeille ja vaikuttaville designeille. Hopeavoittajat ovat äärimmäisen loistavia ja erittäin luovia teoksia, jotka havainnollistavat suunnittelijoidensa erinomaista asiantuntemusta, lahjakkuutta ja terävyyttä. Service Design for College Enrollment Ensisijainen toiminto: Korkeakoulun ilmoittautumispalvelun muotoilu:n odotetaan olevan ihana, esimerkillinen teos, joka on huomattavan ammattimainen ja syvästi innovatiivinen. Tämä Hopeapalkinnon A' Design Award -voittajadesign on erittäin merkittävä, ihailtu keksintö, joka hyödyttää taiteen, tieteen, designin ja teknologian rajojen laajentamista. Service Design for College Enrollment Ensisijainen toiminto: Korkeakoulun ilmoittautumispalvelun muotoilu on laajalti kadehdittu luomus, joka herättää haluja, tuo myönteisiä tunteita ja sytyttää hämmästystä ja ihmetystä.
Press Kit
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
