iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí by Maria Roen

iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí by Maria Roen is a highly esteemed winner of the very prestigious 2023 Duais Cré-umha A' Design Award in Dearadh Comhéadain Competition Category.

Cré-umhaComhéadan· 2023

iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí

by Maria Roen

Client: iDWELL

Duais Cré-umha A' Design Award Winner in Comhéadan Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí

Is bogearraí bainistíochta caidrimh custaiméirí é iDwell atá deartha do bhainistíocht réadmhaoine. Baineann bainistíocht réadmhaoine le méideanna móra faisnéise, doiciméad agus conraitheoirí. Déanann iDwell gnáthphróisis a uathoibriú chun an t-ualach oibre sin a laghdú. I measc na ngnéithe tá ticéadú cothabhála, comhtháthú iomlán ríomhphoist agus cumarsáide, agus sreabhadh oibre uathoibrithe. Freastalaíonn feidhmchláir ar leith ar thiarnaí talún agus ar thionóntaí. Léiríonn deais inoiriúnaithe anailísíocht, tascanna agus iarratais oscailte, teachtaireachtaí neamhléite agus fotha nuachta. Cuidíonn córas scagaire solúbtha le húsáideoirí oibriú le méideanna móra sonraí.

The Recognition

About the Duais Cré-umha A' Design Award

Bhuaigh an dearadh iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí Duais Cré-umha A' Design Award, aitheantas an-ghradamach a bhronntar ar dhearaí sármhaithe a mbíonn cruthaitheacht, aireagacht agus géarchúis mar shaintréithe acu. Is déantúsáin ghlic agus chruthaitheacha go suntasach iad buaiteoirí Cré-umha a dhearbhaíonn taithí fhairsing, samhlaíocht agus acmhainneacht a ndearthóirí. Táthar ag súil go mbeidh an dearadh iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí ina rud a bhfuil an-mheas air, a n-ardaítear agus a ghráitear, atá thar a bheith gairmiúil agus nuálach. Ionchorpraíonn an dearadh seo a bhuaigh Duais Cré-umha A' Design Award na cleachtais is fearr san ealaín, san eolaíocht, sa dearadh agus sa teicneolaíocht, agus tá sé sármhaith as a aird ar mhionsonraí. Sásaíonn an dearadh iDwell Bogearraí Bainistíochta Caidrimh Custaiméirí riachtanais go hálainn, bainíonn sé le mianta, cuireann sé draíocht ar mhothúcháin agus tarraingíonn sé fiosracht.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen