Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã Baidu Online Network Technology Beijing omba'apóva

Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã Baidu Online Network Technology Beijing omba'apóva ha'e rembiporuarã oñemba'eguaséva 2023 A' Design Award Fiero pegua Marandu Tecnología Jejapo Ñeha'ã Categoría-pe.

FieroMarandu Tecnología· 2023

Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã

Baidu Online Network Technology Beijing -gua

Mba'eporuhára: Baidu Online Network Technology. Beijing

A' Design Award Fiero Rembiporuarã Marandu Tecnología Categoría-pe

1,088,996

Premio Rembiporuarã Oñemoneĩva

Emoneĩ Premio Reko #144072 Peg̃ua

Ehecha A' Design Award-pe Marandu Myasãi Mba'ete Jeguerohory

Sa'y

Diseño

Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã Rehegua

Aifanfan IM ha'e peteĩ aplikasión atendimiento cliente-pe guarã iñarandu, oñeporúva ñepytyvõrã ojejoguávo rire online rupive. Ko aplikasión ome'ẽ pytyvõ moñe'ẽme, oporomomba'apoporãve umi apopyre, ha oguereko peteĩ pytyvõhára IA (Inteligencia Artificial) omyatyrõ hag̃ua ñomongeta mokõivére umi omba'apóva servicio-pe ha umi consumidor. Heta tekoite oikeha oñeporúva, oĩháicha kámara ha ñe'ẽ, ohechakuaa ambue ñe'ẽ ha dialekto, péicha omomichĩve umi mba'e oikéva hag̃ua. Pe pytyvõhára IA ohesa'ỹijo pyahupyahu umi sentimiento oĩva pe ñe'ẽ jehaípe ha ome'ẽ jey mba'éichapa ikatu ojehendu pya'e. Oñeporu avei ñe'ẽ jehecha (speech recognition), ta'anga jehecha (image recognition), ha ñe'ẽ ñemyatyrõ ñeprosesamiento arandu (natural language processing).

Jeguerohory

A' Design Award Fiero Rehegua

Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã ohupyty A' Design Award Fiero, peteĩ ñehechakuaa prestigioso oñeme'ẽva diseño iporã-pe ohupytýva requisito profesional ha industrial oñeha'ãrõva creación iporã oñemoĩva-gui. Umi ganador Fiero ohechauka habilidad guasu, especialización yvate, comprensión experta ha capacidad creativa umi creador rehegua. Oñeha'ãrõ Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã ha'eha creación ojehayhúva, admirada ha estimada, práctica ha innovadora. Ko diseño ohupytýva A' Design Award Fiero ombojoaju mejor práctica industria rehegua ha oguereko característica técnica competente ojoajúva conocimiento ha talento ndive. Aifanfan IM Aplikasión Atendimiento Cliente-pe Guarã oñerespeta hembiapo cuidadoso rupi ha oñemoĩ ome'ẽ hag̃ua mejora calidad de vida rehegua oipytyvõva yvy ape iporãve hag̃ua.

Diseño Rapykuéri

Marandu Aty

Diseñador ome'ẽva'ekue crédito, aty pegua ha mba'e técnico.

Mba'e Iñambuéva: A smart customer service system with a series of optimization tools for customer service and consumers, such as input assistance, process optimization, and AI assistant, aiming to simplify the two-way communication process of both ends, provides more reliable security and protection, and supports multi-device and multi-scenario input switching, making the communication process easier and more convenient.
Ñe'ẽ Rape: Customer service system, Program, Online customer service, After-sales service, AI technology
Ñeapopy Tecnología: It uses the leading AI technologies of Baidu, such as speech recognition, image recognition, and natural language processing.
Diseño Jepy'apy: The challenge in this project research is to optimize the two-end process. In the design process, it is necessary to balance the two-way needs of customer service and users, so that the process optimization of one end does not impose burden on the other. Therefore, the application is developed based on the pain points of users and customer service through various investigation methods.
Ñesẽheka: The application is developed through conducting questionnaire survey by the design team based on a multi software customer service system, collecting objective problems with the current intelligent customer service system, and analyzing user sentiment, usage scenarios and current design trends.
Inspiración: As online service platforms develop, the growth of online customer service has been achieved. However, due to the digitalization, many users who are not familiar with smart devices face problems in online communication, making it hard to obtain good after sales service. The complex flow of data and information and text descriptions cause problems to customer service. The application aims to meet the needs of both ends, lower the threshold, and improve service efficiency and user satisfaction.
Proyecto Ára Tuichakue: The project was designed and developed in Beijing in April 2021 and went live in China in October 2021
Mba'apo Rape: Multi modal input methods, including camera and voice input, can recognize foreign languages and dialects to lower the input threshold. Users can search for corresponding keywords or key words through communication aids to better understand the meaning of sentences while talking. The equipped AI assistant can analyze the emotional factors in the dialogue text in real time, generate response statements, and recommend quick response content to users.
Aty Rembiguái: Yuan Lu
Fengyang Wang
Yujie Shi
Yi Liao
Nuo Xu
Liying Li
Li Liu
Xue Luan
Tian Xie
Lu Gan
Yanyan Wei
Jingjing Luo