iDwell Lojisyèl Jesyon Relasyon Kliyan by Maria Roen

iDwell Lojisyèl Jesyon Relasyon Kliyan by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award Bwonz in Entèfas Competition Category.

BwonzEntèfas· 2023

iDwell Lojisyèl Jesyon Relasyon Kliyan

by Maria Roen

Client: iDWELL

A' Design Award Bwonz Winner in Entèfas Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Lojisyèl Jesyon Relasyon Kliyan

iDwell se yon lojisyèl jesyon relasyon kliyan ki fèt pou jesyon pwopriyete. Jesyon pwopriyete enplike gwo kantite enfòmasyon, dokiman ak antreprenè. iDwell otomatize pwosesis woutin yo pou diminye chaj travay sa a. Karakteristik yo enkli sistèm tikè antretyen, entegrasyon konplè imel ak kominikasyon, ak fliks travay otomatik. Aplikasyon separe sèvi pwopriyetè ak lokatè. Yon tablo bò dyanamik ki ka pèsonalize montre analitik, tach ak demann louvri, mesaj ki poko li ak yon fil nouvèl. Yon sistèm filtraj fleksib ede itilizatè yo travay ak gwo kantite done.

The Recognition

About the A' Design Award Bwonz

iDwell Lojisyèl Jesyon Relasyon Kliyan se yon ganyan A' Design Award Bwonz, yon rekonesans ki gen anpil prestij yo bay design ekselan ki make pa kreyativite, enjenyozite ak finès. Ganyan Bwonz yo se objè ki abil anpil e ki kreyatif nan fason ki frape, ki otantifye gwo eksperyans, imajinasyon ak debouyaj designer yo. Yo atann iDwell Lojisyèl Jesyon Relasyon Kliyan pou se yon objè anpil moun estime, admire e renmen, ki pwofesyonèl e inovatè nan fason remakab. Design sa a ki ganyen A' Design Award Bwonz enkòpore pi bon pratik nan atizay, syans, design ak teknoloji, e li ekselan pou atansyon li bay detay. iDwell Lojisyèl Jesyon Relasyon Kliyan satisfè bezwen yon fason espledid, li touche dezi, li chame santiman e li atire kiryozite.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen