Ferro Interfaccia · 2020
Akbank Queue Management System Il Sistema Di Gestione Delle Code
by Akbank Staff Design Studio Team
- A' Design Award di Ferro 2020 in Interfaccia
- CLIENT: Akbank T.a.Ş
- Estimated Number of Design Views: 17,952
- Verification code C134F406C8 · Verify this award
Colors
About Akbank Queue Management System Il Sistema Di Gestione Delle Code
Queue Management System è un design che consente agli utenti che desiderano ricevere il servizio dalle filiali di Akbank di presentarsi con informazioni personali o metodi alternativi e di accettare ticket prioritari. Il flusso di dare il numero di ticket all'utente inizia quando quest'ultimo sceglie il tipo di transazione che vuole fare. Il ticketing è un flusso che inizia con l'introduzione dell'utente attraverso il chiosco. Dopo che uno si è presentato, viene eseguito il processo di verifica e viene emesso un ticket appropriato in base alla transazione dell'utente.
About the A' Design Award di Ferro
Akbank Queue Management System Il Sistema Di Gestione Delle Code ha vinto l'A' Design Award di Ferro, un riconoscimento prestigioso conferito a buoni design che soddisfano i requisiti professionali e industriali attesi da creazioni ben progettate. I vincitori di Ferro dimostrano la grande abilità, l'elevata specializzazione, la comprensione esperta e la capacità creativa dei loro creatori. Ci si aspetta che Akbank Queue Management System Il Sistema Di Gestione Delle Code sia una creazione molto apprezzata, ammirata e amata, pratica e innovativa. Questo design vincitore dell'A' Design Award di Ferro integra le migliori pratiche del settore e ha caratteristiche tecniche competenti legate a know-how e talento. Akbank Queue Management System Il Sistema Di Gestione Delle Code è rispettato per la sua accuratezza ed è progettato per offrire miglioramenti della qualità della vita che aiutano a rendere il mondo un posto migliore.
Press Kit
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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