Press Release
Akbank Queue Management System Queue Managment System by Akbank Staff Design Studio Team Wins the A' Design Award in Interface, Interaction and User Experience Design
Akbank Staff Design Studio Team acknowledged for interface, interaction and user experience design by the international grand jury of the 2019 - 2020 A' Design Award & Competition
FOR IMMEDIATE RELEASE
COMO, Italy, April 26, 2020 /DesignNewswire/ Akbank Queue Management System Queue Managment System by Akbank Staff Design Studio Team, designed for Akbank T.a.Ş, has been granted the A' Design Award in the Interface, Interaction and User Experience Design category, A' Design Award & Competition has announced. The recognition forms part of the 2019 - 2020 A' Design Award & Competition and was determined through blind peer review by an international grand jury panel of established academics, design professionals and press members, who scored anonymized entries against predetermined criteria.
What the A' Design Award Means
The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
About Akbank Queue Management System Queue Managment System
Queue Management System is a design that enables the users who want to receive service from Akbank branches to introduce themselves with personal information or alternative methods and to take priority tickets. The flow of giving the ticket number to the user starts when the one chooses the type of transaction he / she wants to do. The ticketing is a flow that begins with the introduction of the user through the kiosk. After the one introduces himself / herself, the verification process is performed and an appropriate ticket is issued according to the user's transaction.
About Akbank Staff Design Studio Team
We’re creating a new banking experience for staff channels that differentiates us from the competition and generates new value for the customer and the business. With the goal of “being the best bank in Turkey in terms of customer experience and satisfaction”, we’ve embarked on reimagining the Akbank experience in a user-centric way.Akbank’s leadership hinges on its ability to evolve. With that, we are evolving the customer and staff channels in line with changing customer expectations and regulatory environment to be smarter, more synced up and futureproof. We are using the atomic design system.
Award Record
With this recognition, Akbank Staff Design Studio Team is a winner of 1 A' Design Award.
About the A' Interface, Interaction and User Experience Design Award
The A' Interface Design Award is an international design competition recognizing good user interface designs by the best UI/UX designers worldwide. The competition is organized within the A' Design Award & Competition and is open to interface designers, interaction designers, user experience designers and digital product designers from all countries. Entries typically include websites, mobile applications, software interfaces, game interfaces, wearable interfaces and virtual reality interfaces. Awarded interface designs are published at https://designers.org/design-category/interface
About A' Design Award & Competition
A' Design Award & Competition is an international, juried design accolade organized annually since 2008. The competition is open to entries from all countries. The A' Design Award has a philanthropic mission to advance society through good design by recognizing and promoting superior products, projects and services that benefit society, and by creating a global awareness and appreciation for good design practices and principles. Entries are peer reviewed and anonymously evaluated by an international grand jury panel of established academics, design professionals and press members against predetermined criteria such as functionality, ergonomics, engineering, presentation, innovation, usability, sustainability and technology, with score normalization applied to remove biases. Awards are conferred at Platinum, Gold, Silver, Bronze and Iron levels. The A' Design Prize granted to eligible laureates includes the award trophy, the certificate of design excellence, the hardcover yearbook, a lifetime license to use the A' Design Award winner logo, exhibition of awarded works, an invitation to the gala night and award ceremony in Italy, inclusion in the World Design Rankings and Designer Rankings, and public relations and publicity services. Registration, the upload of a work and the preliminary score are free of charge, and Professional and Digital Edition laureates are not contractually obliged to pay further fees to claim the A' Design Prize. Further information is available at https://competition.adesignaward.com
Press Resources
- Winner Page: https://designers.org/102371
- A' Design Award Page: https://competition.adesignaward.com/102371
- Media Showcase: https://www.designnewsroom.com/!102371
- Laureate Profile: https://designers.org/d/274334
Media Contact
Giulia Ferrari, Press Office
Designers.Org
Via Leone Leoni 32, 22100 Como, Italy
press@designers.org
+39 031 4491953
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Fact Sheet
The Work
- Project
- Akbank Queue Management System Queue Managment System
- Function
- Queue Managment System
- Category
- Interface, Interaction and User Experience Design
- Discipline
- Communication Design
- Industry
- Software
- Colors
- Light Gray, Lavender, Silver, Crimson and Dark Gray
- Images
- 5
- Client
- Akbank T.a.Ş
The Recognition
- Laureate
- Akbank Staff Design Studio Team
- Country
- Turkiye
- Recognition
- A' Design Award
- Edition
- 2019 - 2020
- Design ID
- #102371
Credits
- Team
- Akbank Design Studio - Staff Channels, Tülin Yaşkın Gönen, Burcu Tayız, Kemal Doğan, Murat Nalçacı, Tuğçe Turan Özkan, Ahmet Nahya, Esra Akın, Duygu Tozduman Tuna, Ecem Köklükaya and Hakan İşler
- Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional; Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019 * all rights reserved
Design Details
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Realization and Technology
- Screen designs were made with sketch and development was made by .net
- Operation and Interaction
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm.
- Project Duration and Location
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Specifications
- Qms screen dimensions 1080 x 1920 pixels.
- Keywords
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
