Hilfe Punkt モバイルアプリケーション by Ladan Zadfar

Hilfe Punkt モバイルアプリケーション by Ladan Zadfar is a highly esteemed winner of the very prestigious 2024 A' Design Award 銅賞 in ソーシャルデザイン Competition Category.

銅ソーシャル· 2024

Hilfe Punkt モバイルアプリケーション

by Ladan Zadfar

Client: HilfePunkt

A' Design Award 銅賞 Winner in ソーシャル Category

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The Design

About Hilfe Punkt モバイルアプリケーション

移住には、特に言語知識がない場合、慣れないルールへの対応が求められます。Hilfe Punktは、予約取得や情報更新の受信など多様なサービスを提供することで、新規移住者の道のりを簡素化する道しるべとして機能します。多様なグループに対応し、母国語サポートを提供することで言語の壁を打ち破り、当局との明確なコミュニケーションを実現します。重要な点として、ユーザーの所在地に基づいて情報をカスタマイズします。私たちの使命は、迅速な適応を支援し、シームレスな統合を実現することです。

The Recognition

About the A' Design Award 銅賞

Hilfe Punkt モバイルアプリケーションは、創造性、独創性、鋭い洞察力で際立つ傑出したデザインに授与される、高い権威をもつ評価である A' Design Award 銅賞の受賞作品です。銅賞の受賞作品は、十分に巧みで印象的なほど創造的な工芸品であり、デザイナーの豊富な経験、想像力、機知を裏づけています。Hilfe Punkt モバイルアプリケーションは、高く評価され、称賛され、愛される品であり、顕著にプロフェッショナルで革新的であることが期待されます。この A' Design Award 銅賞を受賞したデザインは、芸術・科学・デザイン・技術のベストプラクティスを取り入れており、細部への配慮に優れています。Hilfe Punkt モバイルアプリケーションは、ニーズを見事に満たし、欲求に触れ、感情を魅了し、好奇心を引きつけます。

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Migrants and refugees are a big part of germany's society,and as a big part,their confusion,stress and uncertainty can effect the whole society.HilfePunkt is a communicative service app that provides newcomers,specifically refugees,guidance and help.It offers newcomers clear steps,helping them understand what should be done and why.It gives them a sence of responsibilty and self confidence.It minimizes misunderstandings and communication conflicts and targets a faster,easier integration process.
Dimensions & Packaging: The app is designed to be adjusted when using Android or IOS operating systems and different phone sizes.
Tags: HilfePunkt, Termin, Flüchtling, Neuankömmling, Deutschland, Sprachbarriere, Anmeldung, Angebote, Checkliste, Asylgesetz, UX, UI
Production Technology: The design process unfolded employing a suite of tools: Figma, Photoshop, Adobe XD,and Illustration.Commencing with conceptualization and meticulous needs analysis,special attention was given to the app's appointment-giving services.Designers worked diligently to ensure users' calendars remained uncluttered,prioritizing a seamless experience.Through careful wireframing,elements were strategically placed to enhance usability, culminating in thoughtful visual decisions aligned with project goals.
Design Challenge: Our greatest hurdle was serving the vulnerable asylum seeker group, meaning sensitive information. To preserve confidentiality and trust, we established a separate system. Here, no user data reaches us; access is solely through the user's social worker. Additionally, we are facing the challenge of convincing officials to embrace this new approach, navigating communication barriers, and highlighting its merits.
Research: In order to design an app that provides classified, short and yet accurate information to the user, the designers needed to do extensive research and check everything with the authorities. On the other hand, to ensure whether they took the right approach and how much such an approach is needed, the designers conducted research in the form of questionnaires and interviews from both involved groups, newcomers and officials who are dealing with them. The results were incredibly positive and effective.
Inspiration: we are living in a world where democratic design plays a very important role in different societies.Creating a democratic solution for newcomers in Germany to give them the chance of easing their way into their new home was the designers source of inspiration.It is shocking how not knowing the regulations and activities can influence a huge community of people:Migrants!Giving them the opportunity of not getting misinformed by the flood of unnecessary information is one of HilfePunkt's missions .
Project Duration: The project started in February 2023 in Germany.
Operation Flow: HilfePunkt redefines newcomers' integration in Germany, bridging relocation complexities with comfort and knowledge.It provides two different lists of activities one for mandatory activities such as city hall registration,and one for optional activities such as different courses one can take!The users will recieve notifications over what is going to change such as possible bus strikes.HilfePunkt also prevents appointment collisions so all recieved appointments will be set in a reasonable manner.
Image Credits: Mohammad Farshad