Security Center モバイルバンキングセキュリティソフトウェア by Akbank T.A.S

Security Center モバイルバンキングセキュリティソフトウェア by Akbank T.A.S is a highly esteemed winner of the very prestigious 2026 A' Design Award 銅賞 in ソフトウェアデザイン Competition Category.

銅ソフトウェア· 2026

Security Center モバイルバンキングセキュリティソフトウェア

by Akbank T.A.S

A' Design Award 銅賞 Winner in ソフトウェア Category

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The Design

About Security Center モバイルバンキングセキュリティソフトウェア

セキュリティセンターは、モバイルバンキングアプリケーション向けのセキュリティモジュールです。本モジュールは、日常的なバンキング利用において目に見える形で保護機能を提供します。デバイス管理、ログイン履歴、リアルタイムの通話認証、緊急時の対応操作、そして教育コンテンツが一箇所に集約されています。プロアクティブな通知が、重要な場面でユーザーを適切に導きます。状況に応じた制御機能により、通話中の送金を制限することも可能です。セキュリティセンターは、iOSおよびAndroidのネイティブアプリケーション内で動作します。その目的は、ユーザーにアカウントのセキュリティ状況を明確に可視化し、直接的な管理権限を与えることにあります。

The Recognition

About the A' Design Award 銅賞

Security Center モバイルバンキングセキュリティソフトウェアは、創造性、独創性、鋭い洞察力で際立つ傑出したデザインに授与される、高い権威をもつ評価である A' Design Award 銅賞の受賞作品です。銅賞の受賞作品は、十分に巧みで印象的なほど創造的な工芸品であり、デザイナーの豊富な経験、想像力、機知を裏づけています。Security Center モバイルバンキングセキュリティソフトウェアは、高く評価され、称賛され、愛される品であり、顕著にプロフェッショナルで革新的であることが期待されます。この A' Design Award 銅賞を受賞したデザインは、芸術・科学・デザイン・技術のベストプラクティスを取り入れており、細部への配慮に優れています。Security Center モバイルバンキングセキュリティソフトウェアは、ニーズを見事に満たし、欲求に触れ、感情を魅了し、好奇心を引きつけます。

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: This design introduces a fully integrated Security Center within mobile banking, transforming security from a background infrastructure into a visible, user-centered experience. It centralizes device management, login transparency, real-time call verification, emergency actions, and educational content into a unified, proactive system. By replacing fragmented security features with a holistic architecture, it strengthens clarity, control, and trust in digital banking.
Dimensions & Packaging: The Security Center operates within native iOS and Android applications as an integrated security module. It supports NFC-based identity verification in selected authentication flows and incorporates context-sensitive transaction controls, such as restricting transfers during active call sessions. The system enables real-time status visibility, centralized device management, and secure login tracking within a scalable banking infrastructure.
Tags: User-Centered Security, Digital Banking Experience, Security Experience Architecture, Real-Time Verification, Mobile Security Design, Mobile Security Design, Future of Banking
Production Technology: The Security Center was realized by centralizing and enhancing existing security services within a structured experience architecture. Established protection mechanisms were elevated with new user-facing capabilities and proactive interface alerts, transforming security into an accessible and controllable journey. The project was delivered through close collaboration between design and security teams, ensuring full regulatory alignment.
Design Challenge: The main challenge was balancing security and user experience as equally essential values. Banking security is shaped by strict regulations and risk sensitivity, while users expect clarity, control, and ease. We reframed security as a visible, user-centered layer rather than a background function. This required close collaboration between security, compliance, and design teams to elevate protection standards while preserving simplicity and flow.
Research: This project was grounded in qualitative and exploratory design research. The objective was to understand how people with varying levels of digital familiarity and confidence perceive banking security and identify barriers to trust. The methodology included journey mapping, stakeholder workshops, and usability evaluations. Data was gathered through in-depth interviews, behavioral observations, and internal analytics. Participants represented a broad spectrum of digital experience, including individuals who sought the convenience of mobile banking yet felt uncertain about maintaining control. The results revealed that hesitation stemmed from limited visibility and perceived loss of control. These insights led to centralizing security management, embedding proactive guidance, and integrating educational content to empower users. The research strengthened trust across diverse user groups and repositioned security as an inclusive, confidence-enabling, user-centered experience in digital banking.
Inspiration: Security in digital banking has traditionally remained in the background—rarely perceived as part of the everyday user journey and often noticed only when something went wrong. This gap between technical protection and user perception inspired us to rethink security from a user-centered perspective. Grounded in behavioral insights and customer feedback, we aimed to transform security into an integrated, visible, and confidence-building experience within daily mobile banking.
Project Duration: The Security Center project was initiated in final days of 2024 in Istanbul, Turkey, as part of the bank’s digital transformation roadmap and was launched within the mobile banking application in August 2025. The development process involved close collaboration between security, compliance, technology, and design teams. Following iterative testing and internal validation phases, the solution was progressively introduced to customers nationwide across Turkey.
Operation Flow: We made it possible for users to fully control and manage their security end-to-end. Within a single, centralized experience, they can define preferred devices and restrict access from others, choose when they log in or authorize transfers, review recent sessions, verify incoming calls, and take immediate action when needed. Proactive alerts guide them at critical moments, transforming security into a transparent and user-driven journey that enables confident decisions.
Patents: Akbank
Team Members: Gokhan Egri, Abdullah Bakmaz, Zeynep Tutcu, Meray Yildiz, Kivilcim Altun Uca, Demet Kurt
Image Credits: Image #1 : Security Center