iDwell Piranti Lunak Manajemen Hubungan Pelanggan by Maria Roen

iDwell Piranti Lunak Manajemen Hubungan Pelanggan by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award Perunggu in Desain Antarmuka, Interaksi lan Pengalaman Pangguna Competition Category.

PerungguAntarmuka· 2023

iDwell Piranti Lunak Manajemen Hubungan Pelanggan

by Maria Roen

Client: iDWELL

A' Design Award Perunggu Winner in Antarmuka Category

17,750

Verified Award Winner

Verify Award Status for #149737

View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell Piranti Lunak Manajemen Hubungan Pelanggan

iDwell iku piranti lunak manajemen hubungan pelanggan sing dirancang kanggo manajemen properti. Manajemen properti nglibatake dhata, dokumen, lan kontraktor sing akeh banget. iDwell nggawe otomatis proses rutin kanggo ngurangi beban kerja kasebut. Fitur-fiture kalebu tiket perawatan, integrasi email lan komunikasi sing lengkap, sarta alur kerja otomatis. Aplikasi sing kapisah dilayani kanggo pemilik omah lan penyewa. Dasbor sing bisa disesuaikan nampilake analitik, tugas lan panjaluk sing isih mbukak, pesen sing durung diwaca, lan umpan warta. Sistem filter sing fleksibel mbantu pangguna nggarap dhata kang jumlahe akeh.

The Recognition

About the A' Design Award Perunggu

iDwell Piranti Lunak Manajemen Hubungan Pelanggan menang A' Design Award Perunggu, pangenalan sing prestisius banget sing diparingake marang desain sing luar biasa sing dicirikake dening kreativitas, kapinteran lan kaweruh sing landhep. Pemenang Perunggu iku artefak sing trampil banget lan kreatif banget sing mbuktekake pengalaman sing jembar, imajinasi lan kapinteran para desainer. iDwell Piranti Lunak Manajemen Hubungan Pelanggan dikarepake dadi barang sing dihargai banget, dikagumi lan ditresnani, profesional lan inovatif banget. Desain sing menang A' Design Award Perunggu iki ngemot praktik sing paling apik ing seni, sains, desain lan teknologi, lan apik banget ing perhatiane marang rincian. iDwell Piranti Lunak Manajemen Hubungan Pelanggan nyukupi kabutuhan kanthi apik, nutul kekarepan, ngaya rasa lan narik rasa pengin weruh.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen