iDwell 고객 관계 관리 소프트웨어 by Maria Roen is a highly esteemed winner of the very prestigious 2023 A' Design Award 동상 in 인터페이스, 인터랙션 및 사용자 경험 디자인 Competition Category.

동인터페이스· 2023

iDwell 고객 관계 관리 소프트웨어

by Maria Roen

Client: iDWELL

A' Design Award 동상 Winner in 인터페이스 Category

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View at A' Design Award Press Release Award Badge

Colors

The Design

About iDwell 고객 관계 관리 소프트웨어

iDwell은 부동산 관리를 위해 설계된 고객 관계 관리 소프트웨어입니다. 부동산 관리는 방대한 양의 정보와 문서, 그리고 다수의 시공업체를 다루는 일입니다. iDwell은 반복적인 업무 프로세스를 자동화하여 이러한 업무 부담을 줄여줍니다. 주요 기능으로는 유지보수 티켓 관리, 이메일 및 커뮤니케이션 전면 통합, 자동화된 워크플로가 있습니다. 임대인과 임차인을 위한 애플리케이션이 각각 별도로 제공됩니다. 사용자 맞춤형 대시보드에서는 분석 데이터, 미처리 업무와 요청 사항, 읽지 않은 메시지, 뉴스 피드를 확인할 수 있습니다. 유연한 필터 시스템은 사용자가 대용량 데이터를 손쉽게 다룰 수 있도록 지원합니다.

The Recognition

About the A' Design Award 동상

iDwell 고객 관계 관리 소프트웨어, 이 작품은 A' Design Award 동상 수상작으로, 창의성, 독창성, 영민함으로 돋보이는 뛰어난 디자인에 수여되는 높은 권위의 인정입니다. 동상 수상작은 충분히 숙련되고 인상적으로 창의적인 작품으로, 디자이너의 폭넓은 경험, 상상력, 기지를 입증합니다. iDwell 고객 관계 관리 소프트웨어, 이 작품은 높이 평가받고 감탄과 사랑을 받는 사물로서 두드러지게 전문적이고 혁신적일 것으로 기대됩니다. 이 동상 수상 디자인은 예술, 과학, 디자인, 기술의 모범 사례를 담고 있으며 세부에 대한 주의로 훌륭합니다. iDwell 고객 관계 관리 소프트웨어, 이 작품은 필요를 훌륭하게 충족하고 욕망에 닿으며 감정을 매료하고 호기심을 불러일으킵니다.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: Property management is a complex and stressful. Managers work with a large amount of information, documents and contractors. iDWELL is CRM software specially designed for property management. It automates routine processes and makes your work easier and features include maintenance ticketing, full email and communication integration, automated workflow, and separate landlord and tenant facing apps.
Dimensions & Packaging: iDWELL is an international PropTech startup developing SaaS CRM-Software for real estate and property management.
Tags: Services Design, Dashboard, Desktop Application, User Experience, User Interface, Interaction Design, Digital Interaction, SaaS, CRM-Software
Production Technology: For redesign we used Sketch, Figma, Adobe XD, After Effect, and Miro. In addition, we used many research tools as user journey maps and user stories to design the experience.
Design Challenge: The purpose of iDWELL is to provide all the necessary functions and features for real estate management. It was challenging to place all the functions of the platform, big data and analytics on one page, not overloading layout and creating an intuitive interaction for our users. We had to spend an extensive amount of time simplifying the complicated information and creating the perfect user journey.
Research: During the initial stage, we analyzed the current design and interviewed users. We found a lot of pain points that managers were experiencing, also we analyzed the market and competitors. Based on the collected information and feedback, we became aware of the scope of the problems and began to create and test hypotheses. In the process, we did a lot of A/B testing before finalizing the redesign.
Inspiration: The valuation of the global real estate market is about $300 trillion, making it one of the largest in the world. Despite its great potential, this industry is still conservative and inert. Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers take responsibility for day-to-day repairs and ongoing maintenance and upkeep of properties.
Project Duration: Austria
Operation Flow: On the home page, users can view a customizable dashboard with analytics, open tasks and requests, unread letters, and a news feed. To work with a large amount of data, the user can operate a flexible filter system. With the iDWELL app, tenants and owners have access to important documents such as tenancy agreements, EPCs or GSCs. Customer evaluations give you valuable feedback to help you optimise your service. All communication channels such as emails, the app, the Digital Newsboard, and your ERP system are bundled in the one platform. Using smart technology, the workflow bot provides intelligent answers to your customers’ queries and initiates further communication with the contractors you trust. Enquiries from owners and tenants can be processed automatically through the mobile CRM software, making folders a thing of the past. iDWELL has already been integrated with accounting systems such as IGEL and Real Data. That way, data about customers and properties as well as documents and tickets can be transmitted hassle-free.
Image Credits: Maria Roen