Citifix 공공 서비스 앱 by Peijin Du is a highly esteemed winner of the very prestigious 2025 A' Design Award 철상 in 소프트웨어 디자인 Competition Category.

철소프트웨어· 2025

Citifix 공공 서비스 앱

by Peijin Du

Client: Citifix

A' Design Award 철상 Winner in 소프트웨어 Category

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View at A' Design Award Press Release Award Badge

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The Design

About Citifix 공공 서비스 앱

Citifix는 GIS 기술을 활용하여 포트홀이나 고장난 가로등과 같은 도시 문제를 스마트하게 해결합니다. 실생활의 불편함에서 영감을 받아 개발된 이 앱은 주민들이 지오태깅과 사진으로 문제를 신고할 수 있게 하여 정확한 데이터를 확보합니다. 도시 관리팀은 문제 지역을 시각화하고 수리 우선순위를 정하며 자원을 효율적으로 배분할 수 있습니다. 간편한 워크플로우로 빠르고 편리한 신고가 가능하며, 담당자들은 실시간 인사이트를 통해 대응 시간과 인프라 관리를 개선할 수 있습니다.

The Recognition

About the A' Design Award 철상

Citifix 공공 서비스 앱, 이 작품은 A' Design Award 철상 수상작으로, 잘 디자인된 창작물에 기대되는 전문적·산업적 요건을 충족하는 좋은 디자인에 수여되는 권위 있는 인정입니다. 철상 수상작은 창작자의 뛰어난 기술, 높은 전문성, 전문가다운 이해, 창의적 역량을 보여 줍니다. Citifix 공공 서비스 앱, 이 작품은 높이 평가받고 감탄과 사랑을 받는 창작물로서 실용적이고 혁신적일 것으로 기대됩니다. 이 철상 수상 디자인은 업계 모범 사례를 통합하며 노하우와 재능으로 연결된 유능한 기술적 특성을 갖추고 있습니다. Citifix 공공 서비스 앱, 이 작품은 철저함으로 존중받으며 삶의 질을 개선하여 세상을 더 나은 곳으로 만들도록 디자인되었습니다.

Behind the Design

Press Kit

Credits, team members and technical details provided by the designer.

Unique Properties: CitiFix is an innovative project designed to tackle urban infrastructure issues such as broken streetlights, potholes, and damaged water pipes. It was born from the personal experiences of its creators, who encountered various challenges in their own neighborhoods. This platform allows citizens to quickly report problems using geotagging and photo uploads, ensuring accurate documentation of issues.
Dimensions & Packaging: Citizens can use their iOS and Android devices to capture photos, mark issue locations, and submit detailed reports directly through the mobile app. The system ensures accurate geotagging and seamless report submission, making it easy for residents to contribute to city improvements in real time.

For city maintenance teams, a web-based platform provides an interactive dashboard to review, prioritize, and manage reported issues efficiently. Integrated GIS analytics generate actionable insights, helping teams identify recurring problems, optimize resource allocation, and streamline maintenance operations for smarter urban management.
Tags: Public Services, Platform, Community, App Design, Smart City
Production Technology: GIS for Spatial Data Management: Visualized on an interactive map, allowing city maintenance teams to track, manage, and analyze infrastructure issues.
Augmented Reality (AR): Enhances real-world interactions by overlaying icons on the interactive map.
AI-powered Processing: Automatically categorizes and prioritizes reports.
Design Challenge: Testing the AR scanning feature in different environments posed a challenge, as not all phones handled the technology smoothly, especially older models, leading to usability issues that had to be addressed.
Research: For CitiFix, we used user-centered design, combining surveys, interviews, and usability testing with 25 residents, city officials, and maintenance crews. Tools like Figma, Maze, and Google Forms streamlined feedback collection. Findings showed reporting systems were too complex, leading to underreporting, while maintenance teams lacked clarity and real-time updates. We designed an intuitive interface with real-time tracking to improve efficiency and engagement.
Inspiration: The inspiration for CitiFix came from the small everyday issues people face in cities, such as potholes, broken streetlights, and similar problems, that often go unreported. I wanted to design an easy to use app that empowers residents to quickly report these issues and track their resolution. CitiFix brings city maintenance closer to the community, making urban living safer and more connected for everyone.
Project Duration: The project started in December 2023 in Chicago, IL, and finished in May 2024. It was exhibited at The Blanc Gallery NYC and Penn Museum in 2024.
Operation Flow: Users interact with CitiFix by opening the app and scanning their surroundings using the AR feature, which identifies infrastructure issues like potholes or broken streetlights. They can tap on the detected problem, or manually select it from a list, attach photos, and add details. Once the request is submitted, users can track its progress in real-time, making reporting quick, intuitive, and engaging.
Team Members: Peijin Du
Image Credits: Image #1: Product Designer Peijin Du, CitiFix, 2025.
Image #2: Product Designer Peijin Du, CitiFix, 2025.
Image #3: Product Designer Peijin Du, CitiFix, 2025.
Image #4: Product Designer Peijin Du, CitiFix, 2025.
Image #5: Product Designer Peijin Du, CitiFix, 2025.