Darbs Ling Čatbota lietotne, kura autors ir Qian Wan, ir augsti novērtēts un ļoti prestižās 2023 Dzelzs balva A' Design Award ieguvējs kategorijā Mobilo tehnoloģiju, lietotņu un programmatūras dizains.

DzelzsMobilais· 2023

Ling Čatbota lietotne

Autors: Qian Wan

Klients: Qian Wan

Dzelzs balva A' Design Award ieguvējs kategorijā Mobilais

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Krāsas

Dizains

Par Ling Čatbota lietotne

Ling ir izglītojoša čatbota mobilā lietotne, kas nodrošina uzticamus mācību resursus par līdztiesību, daudzveidību un iekļaušanu, lai palīdzētu Ķīnas starptautiskajiem studentiem mācīties un novērst diskrimināciju un uzmākšanos. Lietotne arī savieno lietotājus ar viņu skolas uzticamiem incidentu ziņošanas avotiem. Izmantojot humanizētu sarunvalodas mijiedarbību, lietotne atvieglo sarunu par sarežģītām tēmām.

Atzinība

Par Dzelzs balva A' Design Award

Ling Čatbota lietotne ir Dzelzs balvas A' Design Award ieguvējs, prestiža atzinība, ko piešķir labiem dizainiem, kas atbilst profesionālajām un rūpnieciskajām prasībām, kādas sagaidāmas no labi izstrādātiem darbiem. Dzelzs ieguvēji parāda to radītāju lielo prasmi, augsto specializāciju, ekspertu izpratni un radošo spēju. Sagaidāms, ka Ling Čatbota lietotne būs augsti vērtēts, apbrīnots un cienīts darbs, praktisks un inovatīvs. Šis ar Dzelzs balvu apbalvotais dizains integrē nozares labāko praksi un tam ir kompetentas tehniskās īpašības, kas saistītas ar zinātību un talantu. Ling Čatbota lietotne tiek cienīts par rūpību un ir izstrādāts, lai uzlabotu dzīves kvalitāti un palīdzētu padarīt pasauli labāku.

Aiz dizaina

Preses materiāli

Dizainera sniegtie autori, komandas dalībnieki un tehniskie dati.

Unikālās īpašības: Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Izmēri un iepakojums: The app is designed for iOS.
Birkas: Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Ražošanas tehnoloģija: I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Dizaina izaicinājums: It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Pētījums: I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Iedvesma: COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Projekta ilgums: The project started in June 2021 in LA and finished in August 2022 in Seattle
Darbības plūsma: The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.