Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej by Shantou University

Perak Perkhidmatan · 2021

Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej

by Shantou University

A' Design Award Perak 2021 in Perkhidmatan
CLIENT: Shantou University
Estimated Number of Design Views: 107,464
Verification code 08C47C6547 · Verify this award

View at A' Design Award Press Release

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About Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej

Reka Bentuk Perkhidmatan untuk Pendaftaran Kolej ialah sistem perkhidmatan yang dicipta untuk tempoh pendaftaran sesebuah universiti. Reka bentuk ini menggabungkan platform kerjasama dalam talian dengan ruang luar talian. Pada platform tersebut, kakitangan daripada pelbagai jabatan bersama-sama menambah dan mengemas kini maklumat modul serta statistik yang menjadi tanggungjawab mereka. Dalam ruang luar talian pula, alat seperti peta perjalanan menyokong analisis, perbincangan dan pembuatan keputusan. Pelajar menerima perkhidmatan perundingan, sambutan kemasukan, bimbingan rakan sebaya dan risalah kemasukan. Matlamatnya adalah untuk menambah baik kerja merentas jabatan dan mengurangkan kebimbangan pelajar.

About the A' Design Award Perak

Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej ialah pemenang A' Design Award Perak, pengiktirafan yang sangat berprestij yang dianugerahkan kepada reka bentuk bertaraf tinggi, indah dan mengagumkan. Pemenang Perak ialah karya yang amat cemerlang dan sangat kreatif yang menggambarkan kepakaran, bakat dan ketajaman fikiran yang luar biasa pereka bentuknya. Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej diharapkan menjadi karya yang menakjubkan, contoh teladan, sangat profesional dan sangat inovatif. Reka bentuk pemenang A' Design Award Perak ini ialah ciptaan yang sangat ketara dan dikagumi yang memberi manfaat kepada dan memajukan batas seni, sains, reka bentuk dan teknologi. Service Design for College Enrollment Fungsi Utama: Reka Bentuk Perkhidmatan Pendaftaran Kolej ialah ciptaan yang sangat dicemburui yang membangkitkan keinginan, membawa perasaan positif dan mencetuskan rasa hairan serta kagum.

Press Kit

Unique Properties: his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures.
Dimensions & Packaging: Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox
Tags: Service design, Web design, Visual design, Process design
Production Technology: The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Design Challenge: Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
Research: The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students.
Inspiration: We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need.
Project Duration: The project started in 2019 in China and finished in 2020 in China.
Operation Flow: We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
Image Credits: Image #4: Photographer Zihao Chen, Department Kit, 2020.