Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 Premju A' Design Award tal-Ħadid in Disinn tal-Interfaċċa, Interazzjoni u Esperjenza tal-Utent Competition Category.
ĦadidInterfaċċa· 2020
Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
Premju A' Design Award tal-Ħadid Winner in Interfaċċa Category
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The Design
About Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju
Sistema tal-Ġestjoni tal-Kju hija disinn li jippermetti lill-utenti li jixtiequ jirċievu servizz mill-fergħat ta ’Akbank biex jintroduċu ruħhom b’informazzjoni personali jew metodi alternattivi u jieħdu biljetti ta’ prijorità. Il-fluss ta 'l-għoti tan-numru tal-biljett lill-utent jibda meta wieħed jagħżel it-tip ta' transazzjoni li jrid jagħmel. Il-biljetti huma fluss li jibda bl-introduzzjoni ta 'min juża l-kjosk. Wara li wieħed jintroduċi lilu nnifsu, il-proċess ta 'verifika jitwettaq u jinħareġ biljett xieraq skont it-tranżazzjoni tal-utent.
The Recognition
About the Premju A' Design Award tal-Ħadid
Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju huwa rebbieħ tal-Premju A' Design Award tal-Ħadid, rikonoxximent prestiġjuż mogħti lil disinji tajbin li jissodisfaw ir-rekwiżiti professjonali u industrijali mistennija minn ħolqien imfassal tajjeb. Ir-rebbieħa tal-Ħadid juru l-ħila kbira, l-ispeċjalizzazzjoni għolja, il-fehim espert u l-kapaċità kreattiva tal-ħallieqa tagħhom. Huwa mistenni li Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju ikun ħolqien imqabbar ħafna, mammirat u maħbub li huwa prattiku u innovattiv. Dan id-disinn rebbieħ tal-Ħadid jintegra l-aħjar prattiki tal-industrija u għandu karatteristiċi tekniċi kompetenti marbuta mal-għarfien u t-talent. Akbank Queue Management System Sistema Ta 'ġestjoni Tal-Kju huwa rispettat għall-eżattezza tiegħu u mfassal biex itejjeb il-kwalità tal-ħajja u jgħin jagħmel id-dinja post aħjar.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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