Akbank Queue Management System Dongosolo Pamakona by Akbank Staff Design Studio Team is a highly esteemed winner of the very prestigious 2020 Mphoto ya Chitsulo ya A' Design Award in Mapangidwe a Mawonekedwe, Kulumikizana ndi Zokumana ndi Ogwiritsa Ntchito Competition Category.
ChitsuloMawonekedwe· 2020
Akbank Queue Management System Dongosolo Pamakona
by Akbank Staff Design Studio Team
Client: Akbank T.a.Ş
Mphoto ya Chitsulo ya A' Design Award Winner in Mawonekedwe Category
Verified Award Winner
Verify Award Status for #102371The Design
About Akbank Queue Management System Dongosolo Pamakona
Queue Management System ndi kapangidwe kamene kamathandizira ogwiritsa ntchito omwe akufuna kulandira chithandizo kuchokera kunthambi za Akbank kuti adziwonetsere okha ndi zidziwitso zawo kapena njira zina ndikupeza matikiti oyambira. Kupereka kwa nambala ya tikiti kwa wogwiritsa kumayambira pomwe akufuna kusankha mtundu wa ntchito yomwe akufuna kuchita. Chingwe ndi mayendedwe omwe amayamba ndikuyambitsa wosuta kudzera pa kiosk. Wadzidziwitsa yekha, njira yotsimikizirayo imachitika ndipo tikiti yoyenera imaperekedwa molingana ndi momwe wogwiritsa ntchito amagwirira ntchito.
The Recognition
About the Mphoto ya Chitsulo ya A' Design Award
Akbank Queue Management System Dongosolo Pamakona ndi mmodzi mwa opambana a Mphoto ya Chitsulo ya A' Design Award, kuzindikirika kolemekezeka komwe kumaperekedwa kwa mapangidwe abwino omwe amakwaniritsa zofunika za akatswiri ndi za makampani zomwe zimayembekezeka kuchokera ku zolengedwa zopangidwa bwino. Opambana a Chitsulo amaonetsa luso lalikulu, ukatswiri wapamwamba, kumvetsetsa kwa akatswiri ndi mphamvu yolenga ya opanga awo. Akbank Queue Management System Dongosolo Pamakona akuyembekezeka kukhala cholengedwa choyamikiridwa kwambiri, chosirira ndi chokondedwa chomwe ndi chothandiza ndi chatsopano. Mapangidwe opambana Mphoto ya Chitsulo ya A' Design Award awa amaphatikiza machitidwe abwino kwambiri a makampani ndipo ali ndi makhalidwe a ukadaulo oyenerera olumikizidwa ndi chidziwitso ndi luso. Akbank Queue Management System Dongosolo Pamakona amalemekezedwa chifukwa cha kusamala kwake ndipo anapangidwa kuti apereke kukonza kwa moyo kumene kumathandiza kusandutsa dziko kukhala malo abwino.
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- Offering to customer the option of doing money transactions on self service channels without taking ticket by using gise extras. Also the users can take ticket with qr code and nfs quickly and easily
- Dimensions & Packaging
- Qms screen dimensions 1080 x 1920 pixels.
- Tags
- queue, qms, bankingbranchqueuesystem, akbank, branchticketalgorithm, akbankqms
- Production Technology
- Screen designs were made with sketch and development was made by .net
- Design Challenge
- Depending on the methods used to take tickets and the process to be performed, to the route to the right service point was the biggest challenge. For young customers, it was important to be able to easily take tickets and the to proceed their transections, while for elderly it was important to get a priority ticket to meet with representative. The project team created alternative methods for taking tickets and creating brach flows in line with these insights.
- Research
- As the project team was renovating the queue system, interviewed banks customers and observed their system usage. Usage habits of young and elderly people were analyzed. The usage percentage of methods used in the old system were reported. Finally, alternative methods that can be used to take tickets were investigated and chosen.
- Inspiration
- Directing the users to the transactions they want to make by taking ticket easily and quickly
- Project Duration
- The project started in November 2018 in İstanbul and finished April 2019 İstanbul /Turkey, and was pre launched in august 2019
- Operation Flow
- In the new generation branches of Akbank, most of the money transactions can be made gise extra machines similar to ATM. Thus, customers who wants to make money transactions are routed directly to gise extra machines without taking tickets with the button on the transaction selection screen, which is the first interaction point of QMS. On the other hand, customers who want to perform different transactions take tickets to introduce themselves and go to the relevant service point. Ticket prioritization is done according to an algorithm. The first in first out method is used, but criteria such as whether the customer is disabled or elderly are exceptional case which are gives to customer priority
- Team Members
- Akbank Design Studio - Staff Channels
DS Vice Pesident: Tülin Yaşkın Gönen
DS Product Owner: Burcu Tayız
DS Senior Experience Designer: Kemal Doğan
DS Senior Experience Designer: Murat Nalçacı
DS Experience Designer: Tuğçe Turan Özkan
DS Experience Designer: Ahmet Nahya
DS Experience Designer: Esra Akın
DS Visual Designer: Duygu Tozduman Tuna
DS Visual Designer: Ecem Köklükaya
DS Visual Designer: Hakan İşler - Image Credits
- Main Image , Optional Image #1, Optional Image #2, Optional Image #3, Optional Image #4 - Industrial design of QMS was designed by Arman Design, Produced by Zenn, İstanbul, 2019
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