Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award रजतपुरस्कारः in परा, रणनीतिक एवं सेवा अभिकल्पना Competition Category.
रजतम्सेवा· 2021
Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः
Client: Shantou University
A' Design Award रजतपुरस्कारः Winner in सेवा Category
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The Design
About Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः
विश्वविद्यालयस्य प्रवेशकालाय निर्मितं सेवातन्त्रम् एव महाविद्यालयप्रवेशार्थं सेवाविन्यासः। अयं विन्यासः अन्तर्जालसहयोगमञ्चं बहिर्जालक्षेत्रेण सह संयोजयति। मञ्चे विविधविभागानां कर्मचारिणः स्वस्वदायित्वाधीनं विभागसूचनां सांख्यिकीं च संयुक्तरूपेण योजयन्ति परिष्कुर्वन्ति च। बहिर्जालक्षेत्रे यात्रामानचित्रादीनि साधनानि विश्लेषणं विचारं निर्णयांश्च समर्थयन्ति। छात्राः परामर्शसेवाः, प्रवेशस्वागतम्, समवयस्कमार्गदर्शनम्, प्रवेशपुस्तिकाश्च प्राप्नुवन्ति। विभागानां मध्ये कार्यस्य उन्नयनं छात्राणां चिन्तायाः न्यूनीकरणं च अस्य लक्ष्यम्।
The Recognition
About the A' Design Award रजतपुरस्कारः
Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः A' Design Award रजतपुरस्कारस्य विजेता अस्ति; अयम् अत्यसाधारणतया प्रतिष्ठितः सम्मानः सर्वोच्चश्रेणीयेभ्यः सुन्दरेभ्यः प्रभावशालिभ्यश्चाभिकल्पेभ्यो दीयते। रजतविजेतारोऽतितेजस्विन्योऽत्यन्तं सृजनशीलाश्च कृतयः सन्ति, ताः स्वाभिकल्पकानाम् उत्कृष्टां विशेषज्ञतां प्रतिभां सूक्ष्मप्रज्ञां च प्रदर्शयन्ति। Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः अद्भुतं प्रदर्शनीयं कार्यम् उल्लेखनीयतया व्यावसायिकं गम्भीरनवोन्मेषयुक्तं च भविष्यतीति प्रत्याशा क्रियते। A' Design Award रजतपुरस्कारं जितवद् एतद् अभिकल्पकार्यम् अतीवोल्लेखनीयः प्रशंसित आविष्कारोऽस्ति, यो लाभं ददाति कलाया विज्ञानस्याभिकल्पस्य प्रौद्योगिक्याश्च सीमा विस्तारयति च। Service Design for College Enrollment मुख्यकार्यम्: महाविद्यालयप्रवेशसेवाविन्यासः बहुभिरीर्ष्यमाणा सृष्टिरस्ति, या कामना उद्बोधयति, सकारात्मकभावान् आनयति, विस्मयस्य आश्चर्यस्य च स्फुलिङ्गान् प्रज्वालयति।
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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