Service Design for College Enrollment ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ by Shantou University is a highly esteemed winner of the very prestigious 2021 A' Design Award ᱨᱩᱯᱟ ᱯᱩᱨᱚᱥᱠᱟᱨ in ᱥᱮᱵᱟ Competition Category.
ᱨᱩᱯᱟᱥᱮᱵᱟ· 2021
Service Design for College Enrollment ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ
Client: Shantou University
A' Design Award ᱨᱩᱯᱟ ᱯᱩᱨᱚᱥᱠᱟᱨ Winner in ᱥᱮᱵᱟ Category
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- Verified Award Winner
- Verify Award Status for #120255
The Design
About Service Design for College Enrollment ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ
ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱞᱟᱹᱜᱤᱫ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ ᱫᱚ ᱢᱤᱫ ᱭᱩᱱᱤᱵᱷᱟᱨᱥᱤᱴᱤ ᱨᱮᱭᱟᱜ ᱟᱰᱢᱤᱥᱚᱱ ᱚᱠᱛᱚ ᱞᱟᱹᱜᱤᱫ ᱛᱮᱭᱟᱨ ᱠᱟᱱ ᱢᱤᱫ ᱥᱮᱵᱟ ᱥᱤᱥᱴᱚᱢ ᱠᱟᱱᱟ ᱾ ᱱᱚᱶᱟ ᱰᱤᱡᱟᱭᱤᱱ ᱫᱚ ᱚᱱᱞᱟᱭᱤᱱ ᱢᱤᱫ ᱡᱚᱛ ᱠᱟᱹᱢᱤ ᱯᱞᱮᱴᱯᱷᱚᱨᱢ ᱟᱨ ᱚᱯᱷᱞᱟᱭᱤᱱ ᱡᱟᱭᱜᱟ ᱛᱮ ᱢᱤᱫ ᱛᱮ ᱢᱮᱥᱟ ᱮᱫᱟᱭ ᱾ ᱯᱞᱮᱴᱯᱷᱚᱨᱢ ᱨᱮ, ᱮᱴᱟᱜ ᱮᱴᱟᱜ ᱰᱤᱯᱟᱨᱴᱢᱮᱱᱴ ᱨᱮᱭᱟᱜ ᱠᱟᱹᱢᱤᱭᱟᱜ ᱠᱚ ᱢᱤᱫ ᱛᱮ ᱟᱠᱚᱣᱟᱜ ᱢᱚᱰᱤᱩᱞ ᱠᱷᱚᱵᱚᱨ ᱟᱨ ᱮᱠᱞᱮᱠ ᱠᱚ ᱥᱮᱞᱮᱫ ᱟᱨ ᱱᱟᱶᱟ ᱠᱚ ᱛᱮᱭᱟᱨᱮᱫᱟᱭ ᱾ ᱚᱯᱷᱞᱟᱭᱤᱱ ᱡᱟᱭᱜᱟ ᱨᱮ, ᱡᱟᱨᱱᱤ ᱢᱮᱯ ᱞᱮᱠᱟᱱ ᱠᱟᱹᱢᱤ ᱡᱤᱱᱤᱥ ᱠᱚ ᱮᱱᱟᱞᱤᱥᱤᱥ, ᱜᱟᱞᱢᱟᱨᱟᱣ ᱟᱨ ᱴᱷᱟᱶᱠᱟ ᱨᱮ ᱜᱚᱲᱚ ᱮᱢᱟᱜ ᱠᱚ ᱾ ᱟᱹᱰᱤ ᱠᱚ ᱚᱛᱟ ᱮᱢ ᱠᱚᱱᱥᱟᱞᱴᱤᱝ ᱥᱮᱵᱟ, ᱟᱰᱢᱤᱥᱚᱱ ᱟᱛᱟᱜᱟᱨᱤ, ᱜᱟᱛᱮ ᱴᱷᱮᱱ ᱠᱷᱚᱱ ᱫᱟᱲᱮ ᱟᱨ ᱟᱰᱢᱤᱥᱚᱱ ᱵᱨᱚᱥᱟᱨ ᱾ ᱱᱚᱶᱟ ᱨᱮᱭᱟᱜ ᱩᱨᱩᱢ ᱫᱚ ᱰᱤᱯᱟᱨᱴᱢᱮᱱᱴ ᱠᱚ ᱛᱟᱞᱟ ᱨᱮ ᱠᱟᱹᱢᱤ ᱵᱟᱲᱟᱭ ᱟᱨ ᱟᱹᱰᱤᱭᱟᱜ ᱵᱮᱝ ᱠᱚᱢ ᱚᱰᱚᱜ ᱠᱟᱱᱟ ᱾
The Recognition
About the A' Design Award ᱨᱩᱯᱟ ᱯᱩᱨᱚᱥᱠᱟᱨ
Service Design for College Enrollment ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ ᱫᱚ A' Design Award ᱨᱩᱯᱟ ᱯᱩᱨᱚᱥᱠᱟᱨ ᱧᱟᱢ ᱟᱠᱟᱱᱟ, ᱱᱚᱶᱟ ᱫᱚ ᱥᱩᱱᱫᱚᱨ ᱟᱨ ᱵᱷᱟᱞᱟᱭ ᱰᱤᱡᱟᱭᱤᱱ ᱠᱚ ᱞᱟᱹᱜᱤᱫ ᱮᱢ ᱟᱠᱟᱱ ᱥᱚᱢᱟᱱ ᱠᱟᱱᱟ᱾ ᱱᱚᱶᱟ ᱠᱚ ᱫᱚ ᱰᱤᱡᱟᱭᱤᱱᱟᱨ ᱠᱚ ᱨᱮᱭᱟᱜ ᱵᱷᱟᱵᱱᱟ ᱟᱨ ᱵᱷᱟᱞᱟᱭ ᱠᱟᱢᱤ ᱡᱷᱟᱞᱠᱟᱣ ᱠᱚ᱾ Service Design for College Enrollment ᱠᱚᱞᱮᱡᱽ ᱟᱰᱢᱤᱥᱚᱱ ᱥᱮᱵᱟ ᱰᱤᱡᱟᱭᱤᱱ ᱫᱚ ᱠᱚᱞᱟ, ᱣᱤᱜᱭᱟᱱ, ᱰᱤᱡᱟᱭᱤᱱ ᱟᱨ ᱴᱮᱠᱱᱚᱞᱚᱡᱤ ᱨᱮᱭᱟᱜ ᱥᱤᱢᱟ ᱵᱟᱲᱦᱟᱣ ᱟᱨ ᱫᱩᱱᱤᱭᱟ ᱵᱷᱟᱞᱟᱭ ᱞᱟᱹᱜᱤᱫ ᱜᱚᱲᱚ ᱮᱢ ᱠᱟᱱᱟ᱾
Behind the Design
Press Kit
Credits, team members and technical details provided by the designer.
- Unique Properties
- his project through the redesign of the work model and enhances the ability to work across departm ents. Moreover, it could help students familiarize themselves with the campus through a variety of connections and services.
For the department, the project results include the definition of value goals, work mode and interactive function design. Services for students include consulting services, admission reception services, guidance services of peer and admission brochures. - Dimensions & Packaging
- Physics：
Department Kit:210mm×297mm×100mm
Campus Manual：297mm×420mm
Volunteer Medal：80mm×80mm
non-physical：
Web pages based on Html for Chrome & IE & firefox - Tags
- Service design, Web design, Visual design, Process design
- Production Technology
- The entire process consists of an online collaboration platform and offline space. The online collaboration platform allows executives to jointly add and modify the module information they are responsible for, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Design Challenge
- Information islands and lack of effective communication are the main facing problems. Design in traditional Chinese university is subject to many administrative constraints. It is not easy to start service design at a university for the first time, especially to allow members of different departments to discuss together and participate in the process of service design-it is completely different from previous university meetings.
- Research
- The project is based on the method of service design, and the research objects include two main groups: students and staff from multiple departments.
Desktop research has given us the perspective and research methods of cross departmental collaboration and student service. Participatory observations and interviews help us understand the current situation of cross-departmental work and the demands of students. - Inspiration
- We worked on this project in most departments of the school. It intends to promote the university department to understand the needs of students and provide services to help students eliminate their anxiety during the enrollment period.
In this project, we transform the work department into an organic aggregate, that allows different departments to collaborate and solve problem together. This allows the department to connect students in a sustainable way and provide the services they need. - Project Duration
- The project started in 2019 in China and finished in 2020 in China.
- Operation Flow
- We redesigned a work-flow that allows departments to collaborate together, which consists of an online collaboration platform and offline space. The collaboration platform allows them to jointly add and modify the module information, as well as statistics data to complete their work efficiently. They can analyze, discuss and make decisions based on the information in the offline space, which provide a series of tools such as journey maps, and other methods to assist them in their judgment.
- Team Members
- Ruiqi Yao, Zhenzi Pan, Ran Han, Zhongduo Jiao, Qize Wong, Zihao Chen, Sherky
- Image Credits
- Image #4: Photographer Zihao Chen, Department Kit, 2020.
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